Hello, I have a Readynas Pioneer Pro Business Edition. I've owned it for 3 years, and just discovered that it is from "Batch 1" which means my CPU fan has been running at 4,400 RPM for the last three years straight. The good news, is that I'm now aware that it shouldn't sound like an airport is in my office. I've since done the "Service Action" (http://www.readynas.com/?p=1912) and it is running far slower (1,500 RPM).The bad news is that 3 years of 4,400 RPM has taken it's toll on this CPU Fan. It now squeaks something fierce as the bearings seem to be going out. I would like to replace this fan with something else, but I don't know which fan to purchase. I've searched online for the original and had no luck.Please advise which fan I can purchase to replace my worn out CPU Fan.Thanks in advance.

The warranty on the Pro Pioneer (RNDP600E-100) is 3 years. The Pro Business Edition (RNDP6000-100) has a 5 year warranty. Which one do you have?If the NAS is still under warranty it would be best to open a support case and get a chassis replacement via RMA. I don't know if they'd approve an RMA beyond this period for a fan failure because of the issue described in the Service Action but you could always ask.

I would highly suggest creating a support case like mdgm says. Even if it is out of warranty some help may be available for you if you create an online case. Please update the subject line with your case number once you have one open so we can look into it for you. http://www.readynas.com/support

Your support request has been saved:The reference number is 18753339, a representative will reply to you shortly.

The RMA has arrived! Thanks Netgear!Before I transfer over, I have a question I didn't find in the FAQ...Old NAS was using the latest Firmware, but it kept going unresponsive (LED screen not responding randomly, Frontview would also not respond, the network wasn't able to discover it to transfer files off of it). I am using RAIDiator 4.2.21 when it started happening. My only non-Netgear Addon is "Plex" (Latest released version on the community addons).Before I pull all 6 discs and move them over I want to have the NEW Readynas using one version back (because things were stable then for me). Can I do this? I was noticing in this FAQ: http://www.readynas.com/kb/faq/boot/how ... to_anotherIt says sync it up to what was on Flash. I don't want to do that part though right? I'd love some noob friendly answer of what I should do instead.

Put a spare disk in the replacement NAS (must not be from your array) and make sure that the firmware is updated. If it is running 4.2.15 or earlier, I would update to 4.2.16 (http://www.readynas.com/RAIDiator_x86_4_2_16_Notes) first. 4.2.21 should be fine. Verify that the update is successful. Power down, remove the spare disk and migrate your disk across as per the FAQ. If you still have issues I'd suggest following up with support for further assistance.

Pioneer Pro - CPU Fan Replacement (case:18753339)

12 Replies

mdgm-ntgr
NETGEAR Employee Retired
Jun 11, 2012
The warranty on the Pro Pioneer (RNDP600E-100) is 3 years. The Pro Business Edition (RNDP6000-100) has a 5 year warranty. Which one do you have?

If the NAS is still under warranty it would be best to open a support case and get a chassis replacement via RMA. I don't know if they'd approve an RMA beyond this period for a fan failure because of the issue described in the Service Action but you could always ask.
ReadySECURE
Apprentice
Jun 11, 2012
I would highly suggest creating a support case like mdgm says. Even if it is out of warranty some help may be available for you if you create an online case. Please update the subject line with your case number once you have one open so we can look into it for you. http://www.readynas.com/support
Pezman
Aspirant
Jun 11, 2012
Your support request has been saved:

The reference number is 18753339, a representative will reply to you shortly.
Pezman
Aspirant
Jul 14, 2012
The RMA has arrived! Thanks Netgear!

Before I transfer over, I have a question I didn't find in the FAQ...

Old NAS was using the latest Firmware, but it kept going unresponsive (LED screen not responding randomly, Frontview would also not respond, the network wasn't able to discover it to transfer files off of it). I am using RAIDiator 4.2.21 when it started happening. My only non-Netgear Addon is "Plex" (Latest released version on the community addons).

Before I pull all 6 discs and move them over I want to have the NEW Readynas using one version back (because things were stable then for me). Can I do this? I was noticing in this FAQ: http://www.readynas.com/kb/faq/boot/how ... to_another

It says sync it up to what was on Flash. I don't want to do that part though right? I'd love some noob friendly answer of what I should do instead.
mdgm-ntgr
NETGEAR Employee Retired
Jul 14, 2012
Put a spare disk in the replacement NAS (must not be from your array) and make sure that the firmware is updated. If it is running 4.2.15 or earlier, I would update to 4.2.16 (http://www.readynas.com/RAIDiator_x86_4_2_16_Notes) first. 4.2.21 should be fine. Verify that the update is successful. Power down, remove the spare disk and migrate your disk across as per the FAQ. If you still have issues I'd suggest following up with support for further assistance.
PapaBear1
Apprentice
Jul 14, 2012
Pezman - my primary NVX is running 4.2.21 while my backup is running 4.2.20 (Both had been on 4.2.19 and I updated the backup first). I have had no problems what ever on 4.2.21.
Pezman
Aspirant
Jul 15, 2012
Things seem to be going wrong quickly.

I decided to just pull all 6 drives and move them over to the new Pioneer Pro. I powered down both devices, I moved all 6 disks and put them in the same slots they came from. I booted up the new NAS and I get "ERR: Could not mount root RAID d. When I search the forums about this several people recommend reformatting all the drives. Ack! I don't want to do that. I want all the data that was on these drives. This seems painful for a CPU fan going wrong.

Any advice on if I'm doing this all very very wrong?
mdgm-ntgr
NETGEAR Employee Retired
Jul 15, 2012
Please power down the NAS and try the update with the spare disk trick I mentioned above. Sounds like your replacement unit has very old firmware in the flash and thus can't mount your array.
Pezman
Aspirant
Jul 15, 2012
Thanks for your help MDGM!

I have pulled all 6 drives out. I found an old 1TB WD drive. I put it into my PC hotswap cradle and erased the contents and formatted it to NTFS (namely because I didn't know what to do since it didn't like it having some old data on it). I then put it into the 1 bay. Upon booting it up I get ERR: Could not mount root raid d.

Should I be doing something different? Having reread the FAQ I'm going to attempt to do a Factory Reset with the single 1TB formatted drive in it. (http://www.readynas.com/kb/faq/boot/how ... _boot_menu). Let me know if I'm doing this all wrong.

Thanks
mdgm-ntgr
NETGEAR Employee Retired
Jul 15, 2012
Do a factory reset with just that drive in. If it doesn't work connect the disk to your PC again and delete the partition. Put the disk back in the NAS and do a factory default again.