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RN104 Procedure to swap enclosure. #26221873
Have received a new RN 104 enclosure today after creating a ticket on 12/22/2015 for lcd display digits are turning white starting from left side of the display. No instructions were given to me on how to do this. I am assuming I first need to backup the configurartion, which I just performed. Then, power down the old unit. Power up the new unit and update the firmware to 6.1.4, the latest to which my old unit is currently at. Once that is done, restore the configuration backup to this new unit. Power down. Move drives from old unit to new unit. Power up new unit. After booting all should be as before, right? Has anyone else had to do this? I also believe I need to make sure the drives are put in place the same way they were in the old unit. Meaning, from left to right, drive 0, 1, 2. Comments, help, suggestions are welcome!
Jenn, I will keep the FedEx tracking numbers handy on the coffee table by the computer. Once it reaches NetGear I'll be putting in a call for verification that no charge(s) have been made on my credit card without my knowledge. Thanks for staying in touch here. Here's some pictures of my handy work yesterday. Gives you an idea of what's inside these cases.
The defective LCD display module above and below.
Take a look at this beautiful surface mount technology. Notice there is a change in components in the next two close-ups.
Note the '4R7' components. There appear to be either coils or resistors. May be a combination and part of the power regulation.
These look like metalic and the previous, a plastic coating or something. I just thought this was interesting.
Hey, do you think Netgear could use another repair tech? I work cheap! ;)
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Hi Pstreicher,
Yes, all of the instructions you listed are accurate.
Make sure both units are off
Place the disks in the new chassis in order from left to right.
When you boot the system it will update the firmware to match what ever is on the disks.
This process should not take very long.
The only other item I would say is to make sure critical data is backed up other than that should be good to go.
Regards,
AlexPe
Community SME
You will need to put a scratch disk into the new RN104 in order to update the firmware. You might be able to see the current firmware with RAIDar (even with no disks installed) - but I'm not sure about that.
The configuration is on the OS partition of the disks, so if the migration runs correctly you will not need to restore it.
However, backing up the configuration and the data itself is prudent.
I am really afraid to try this. I found and read through all the revisions from 6.1.8 which this replacement comes with, to the latest 6.4.1 of which my unit is currently at. How do I know that the replacement unit will not screw up the configuration of my current setup of drives when placed and booted? Have you had any experience in doing something like this? You state that the unit will update to the configuration my drives are. Where can I can I read about this? Will it update automatically or will I have to do some manual updating?
I have some time as I need to return this replacement as I notice that there was damage during shipping. The chrome handle on the rear of the unit is bent downard about 45 degrees. I noticed when I opened the box that the styrofoam packing was all askew, like it took a hard fall somewhere.
Hi Pstreicher,
It'll work for sure. Just follow the steps given by AlexPe and StephenB. We don't have any documentation handy, but this procedure has been tested fine. Let us know what happens.
Kind regards,
BrianL
NETGEAR Community Team
I received what may be an automated email asking me if I got a solution and to mark this thread solved if so.
No! It has been five days now and am still waiting on the 2nd replacement enclosure to be delivered.
I'm sitting here with this 1st replacement enclosure, not sure what to do with it as I wasn't told anything over the phone when the agent took my credit card information as colateral, for what I assume we were talking of geting a 2nd replacement sent to me. I'm getting a bit fed up here now with all of this. Should I just pack the 1st damaged in shipment enclosure in the package it came in with the pre-addressed label to Netgear and be done with it? I don't want to mess anyting up so here I sit not knowing what to do. I'm wondering if it is the out-sourced customer service that is at fault for not telling me what I should do with this damaged enclosure I received. I am assuming that when, and if I ever get this 2nd replacment unit that maybe there will be instructions some place that will tell me to return the 1st damaged enclosure back to Netgear and then to return my enclosure with the faling LCD display in the box that the 2nd enclosure came in. I guess I'll wait until I get another email telling me that in 3 days the case will close if I don't respond and then type up another reply asking for someone to please call me and tell me what the hell is going on.
Hi Pstreicher,
I apologize for the delay. I've asked our support team to give you a call today to discuss the RMA.
Kind regards,
BrianL
NETGEAR Community Team
Thanks for the update. Hope things go smoothly from here.
Smoothly? I've heard nor seen anything since the last reply here 2 days ago. And, a voice mail from a 'Vince' telling me to call 855-776-7233 to process another replacement and that it will be advance next business replacement shipping label. I call and am given I believe it was 6 options. I select the 1st and a message tells me to 1st go online to create a support ticket and the call ends. There is no option to speak with anyone. Do I have to try every option to hope to get a live person? I just don't understand why this is happening. Today makes one month now since I created the support ticket. All I can do is wait some more.
Hello Pstreicher,
Am really sorry to hear about what happened to the support experience. I will try to ping them let them know that you were having trouble getting through. I've seen on the case that you have already provided your preferred time for call back on your last update.
Regards,
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