The 3100 only received Notification to upgrade to 6.7.1.Since then backing up using rsync sometimes fails within a minute. The Pro received a notification to upgrade to 6.7.3 - not 6.7.1.Since then all rsync backups fail within a minute. I can not backup /data locally to the USB drives because I can not provide an exclude list this way. Any help please with rsync since 6.7.1 / 6.7.3 ?

Support has let me know there's been another report of this issue and that they've reproduced it.

Aplologies for delayed response - unexpectedly not avaliable. Is 6.7.5-T299 (Beta 1) recommended to fix this problem? It has not been offered obviously as it is beta nor talked about but a fix is urgently needed?It saysUnless you are advised by NETGEAR Support in a support case to update to beta software, NETGEAR Support may deny support if you are running beta software. You can seek help here on the NETGEAR Community for issues encountered on the beta.and I can't afford to introduce other problems. If it is a known good fix, surely it could say so?

capaz wrote: I've tried two times posting to this thread and neither has shown up. Usually that means the forum spam filter triggered for some reason. You can PM me, as I can release it.

Hi Spacemonkey12, Spacemonkey12 wrote:How will you be checking the integrity of the data We have always:Done a backupChecksummed each file (proprietrary scripted)Parrallel run dummy identical transactions on two computers - ensured each result is identical - very time consuming.For files such as media files relied only on 2 above as they are not critical.There are too many files to do this in a short time. So data is always categorized as essential, can be recreated or not important if lost. We use our golden rules of backups:never trust themdo daily or hourly as requiredevery 2nd dayevery weekevery monthThis way, to date, we have been able to recover from corrupted files in backups or in use. We have to provide an audit every time a clients data needs recovering so we have developed many safeguards. Each to their own needs - this has worked for us and files do get corrupted. I'm sure others have different methods - you might consider a separate thread on checking the integrity of backups? Hope this helps.

I should clarify this ... davidr1 wrote:The 3100 only received Notification to upgrade to 6.7.1.Since then backing up using rsync sometimes fails within a minute. The Pro received a notification to upgrade to 6.7.3 - not 6.7.1.Since then all rsync backups fail within a minuteIt actually claims 'complete' - but only the folders exist on the backaup - not the contents of those folders.e.g.Backing up the /data directory, the backup /data/databse exists but /database is empty on the backup, as are all other folders backed up.

Rsync broken since 6.7.1 & 6.7.3 | NETGEAR Communities

53 Replies

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Bent82
Guide
Jun 22, 2017
With this new firmware version I no longer get errors enabling the rsync permission for my USB drive, and the backup appears to be running normally. So it looks like it is fixed.
jak0lantash
Mentor
Jun 21, 2017
Download 6.7.5 from the release notes page and install it on the NAS this way. The "check for update" is usually rolled out days or weeks after the firmware is actually available for download.
Sharpy
Aspirant
Jun 21, 2017
Thats my plan too but we can't all do that lol
- capaz
  Tutor
  Jun 21, 2017
  Test post, please ignore. I've tried two times posting to this thread and neither has shown up.
  
  Edit: ...and now it works. weird. sorry.
  - StephenB
    Guru - Experienced User
    Jun 21, 2017
    capaz wrote:
    
    I've tried two times posting to this thread and neither has shown up.
    
    Usually that means the forum spam filter triggered for some reason. You can PM me, as I can release it.
Sharpy
Aspirant
Jun 21, 2017
Yh im thinking about saving up and jumping ship maby a move to synology would be better at the end of the day we are only paying our money because we care about our data

And netgear don't seem to be up to that role

With constant firmware bugs and no rush to fix major problems like a Rsync backup
- jak0lantash
  Mentor
  Jun 21, 2017
  6.7.5 is released now: https://kb.netgear.com/000038857/ReadyNAS-OS-6-Software-Version-6-7-5
  - nsne
    Virtuoso
    Jun 21, 2017
    jak0lantash wrote:
    6.7.5 is released now: https://kb.netgear.com/000038857/ReadyNAS-OS-6-Software-Version-6-7-5
    Thanks! Best of luck to the canaries in the coal mine. I'm going to wait to hear others' experience and see if this is less buggy than the last 6.7.x releases.
Sharpy
Aspirant
Jun 12, 2017
Is there an update to this issue it's been a long time now
- capaz
  Tutor
  Jun 12, 2017
  My rsync backup problems closely matched the OP's, and they were fixed with 6.7.5-T299 (Beta 1).
  - davidr1
    Luminary
    Jun 20, 2017
    Aplologies for delayed response - unexpectedly not avaliable.
    
    Is 6.7.5-T299 (Beta 1) recommended to fix this problem? It has not been offered obviously as it is beta nor talked about but a fix is urgently needed?
    It says
    Unless you are advised by NETGEAR Support in a support case to update to beta software, NETGEAR Support may deny support if you are running beta software. You can seek help here on the NETGEAR Community for issues encountered on the beta.
    and I can't afford to introduce other problems.
    
    If it is a known good fix, surely it could say so?
Bent82
Guide
Jun 12, 2017
I am running into this as well, the backup finishes immediately after I hit the backup button. I backup to a USB drive using rsync, and today I had another issue with the ReadyNAS being unable to boot after a power outage, so I thought it was related to the OS reinstall I had to do, but it appears it isn't. I formatted my backup drive thinking it was the problem, and when I try to reenable rsync permission on the drive, I get an error "Unknown User (root)" and am unable to give rsync permission to access the disk. Is this related to the issue?
Sharpy
Aspirant
Jun 05, 2017
Thanks think a will leave that then and wait for an official firmware update

It's taking a while for the fix tho
jak0lantash
Mentor
Jun 05, 2017
Afaik, this is untested, so random issues may be encountered.
Sharpy
Aspirant
Jun 05, 2017
Do you mean a factory reset (format all data gone) or a OS reinstall from the boot menu
- bedlam1
  Prodigy
  Jun 05, 2017
  Neither
  First download OS 6.7.1 then using The Admin page go to System/Settings and use Manual Install Firmware
  - Spacemonkey12
    Star
    Jun 05, 2017
    Is that a recommended procedure
davidr1
Luminary
May 27, 2017
I should clarify this ...

davidr1 wrote:
The 3100 only received Notification to upgrade to 6.7.1.
Since then backing up using rsync sometimes fails within a minute.

The Pro received a notification to upgrade to 6.7.3 - not 6.7.1.
Since then all rsync backups fail within a minute
It actually claims 'complete' - but only the folders exist on the backaup - not the contents of those folders.
e.g.
Backing up the /data directory, the backup /data/databse exists but /database is empty on the backup, as are all other folders backed up.
- davidr1
  Luminary
  May 29, 2017
  Upgrading to 6.7.4 did not change anything.
  
  Whether using rsync and backing up NAS to NAS or NAS to USB, only the folder structure is 'backed up' - no folder contents.
  
  Using rsync to backup a share also does not back anything up.
  
  This has been working properly until the recent FW updates.
  
  Please - can anybody help?
  - TeknoJnky
    Hero
    May 30, 2017
    are you getting any errors in your logs? check your backup setting to see if you have 'on completion send full backup logs'.
    
    If you are getting out of space or write errors, you might try; system > volumes > click gear > balance