I have a ReadyNAS Ultra 4 ... i bought it only a few months ago, it's brand new and i barely used itToday i tryed to start it... The blue LED light and the LCD screen powered up, then it power downs... It did that during a few minutes then shut down by itselfNow my ReadyNAS Ulra just won't power up.... When i press the power button nothing happens. No LED light, no LCD screen, no fan noise, nothing...I can't believe i spent so much for this thing and it blew up so quickly... i thought i was buying quality when paying twice the price of other NAS.Worst of all is that i don't even have a backup and i have 12terabytes of files. I didn't backup yet because this ReadyNAS is new and i didn't have the time to do it yet.I hope it's just the power supply or something because i will never ever buy Netgear products again. It's so expensive i thought at least it would be reliable. This thing has less than 100 hours of use maximum and it already doesn't work anymore.if it's just the power supply, can i buy a replacement and install it myself ? So i won't have to pay $100 to ship back the NAS to Netgear and wait 2 months to get it back ?Now if i RMA this shit, i suppose that i will lose everything on my HD ? Because when i will put the drives in the new NAS, it will format them, right ?How can i recover my datas on the failed ReadyNAS now ?I spent thousands of dollars with netgear and i will never ever buy a netgear product again if i lose everything.

anarchoi wrote:Now my ReadyNAS Ulra just won't power up.... When i press the power button nothing happens. No LED light, no LCD screen, no fan noise, nothing...Can you disconnect the power to the unit, wait 5-10 minutes, reconnect the power and see if the NAS will boot?anarchoi wrote:I can't believe i spent so much for this thing and it blew up so quickly... i thought i was buying quality when paying twice the price of other NAS.Hardware can and does fail at any time. With a large number of units out there it's inevitable that there will be problems with a few. Sounds like you've had an unfortunate run.anarchoi wrote:Worst of all is that i don't even have a backup and i have 12terabytes of files. I didn't backup yet because this ReadyNAS is new and i didn't have the time to do it yet.Provided your disks are fine your data should be O.K. Always a good idea to have a backup. Important data should not be trusted to a single device. RAID is not a replacement for backups.anarchoi wrote:I hope it's just the power supply or somethingSounds like it's probably something like that.anarchoi wrote:if it's just the power supply, can i buy a replacement and install it myself ? So i won't have to pay $100 to ship back the NAS to Netgear and wait 2 months to get it back ?It wouldn't take 2 months to get it back. Give NetGear support a call (http://www.readynas.com/support) and if they suggest a RMA ask for an advanced replacement. They will want to RMA the entire unit. Please edit the thread title (i.e. subject of first post in the thread) to include your case/RMA number (whichever you get).anarchoi wrote:Now if i RMA this ****, i suppose that i will lose everything on my HD ? Because when i will put the drives in the new NAS, it will format them, right ?No. The disks can be migrated to another ReadyNAS on the same platform. See http://www.readynas.com/kb/faq/boot/how_do_i_migrate_disks_over_from_an_existing_readynas_to_anotheranarchoi wrote:How can i recover my datas on the failed ReadyNAS now ?Please work with NetGear tech support. If they send you a RMA unit, put a spare disk (must not be from your array) in the replacement unit and update it to the same firmware as what you were running on the old unit (or a newer firmware). Then power down, remove the spare disk and follow the migration procedure. Monitor the NAS in RAIDar (http://www.readynas.com/downloads). In the unlikely event when you click setup you are prompted with a dialog box to choose RAID modes (rather than taken to Frontview in your web browser) power down immediately.

Well said mdgm. Follow what he has provided for you, as I would do the same. Advanced replacement on the device does not run $100 when I checked last, even for next business day. I agree, as well, this sounds like it may be the power supply.

Hey, thanks for the very quick reply. Sorry for the aggressivity on first post, i am panicking at the idea of lsing 12tb of files :( This is my multimedia collection i have been building since 2007. I've never had problems with Netgear before, i'm just scared of losing everything... I know that hardware can't be perfectI know RAID is not a backup, my two other ReadyNAS are backed up on external HDD... This is the only one that didn't have any backup and it's the one that failed :( I'm so unluckyCan you disconnect the power to the unit, wait 5-10 minutes, reconnect the power and see if the NAS will boot?Just tryed doing that, it still doesn't work :(No. The disks can be migrated to another ReadyNAS on the same platform. See http://www.readynas.com/kb/faq/boot/how ... to_anotherHere's my situationWorking NAS:ReadyNas Ultra 4 Plus4x 2TB drivesFailed NAS : ReadyNas Ultra 4 (not the "plus" version)4x 3TB drivesSo it's not the exact same version, and also it's not the same sizes of HDD. Can you confirm me that i can switch my 12TB of HDD to the ReadyNas Ultra PLUS that is currently configured for 8TB ?Please work with NetGear tech support.Ok, i opened a support ticketIf they send you a RMA unit, put a spare disk (must not be from your array) in the replacement unit and update it to the same firmware as what you were running on the old unit (or a newer firmware).I'm not sure which firmware i was using... I think i upgraded to latest but i'm not 100% sure... Is there a way i can tell ?

anarchoi wrote:So it's not the exact same version, and also it's not the same sizes of HDD. Can you confirm me that i can switch my 12TB of HDD to the ReadyNas Ultra PLUS that is currently configured for 8TB ?Yes you can migrate between those two models. Try to ensure the firmware version on the unit you are migrating to is at least as recent as the one on the unit that won't boot. Ultra/Ultra Plus/Pro are all x86 ReadyNAS. Same platform.anarchoi wrote:I'm not sure which firmware i was using... I think i upgraded to latest but i'm not 100% sure... Is there a way i can tell ?Not if the unit won't boot. Just try to make sure you're running at least as new firmware as what was on the dead unit. Since it's a fairly new unit and you were using 3TB disks I presume you probably were running 4.2.19.

Just arranger advanced RMA with netgear. Waiting for my replacement unit now..Is it possible to take the HDD inside my deffective ReadyNAS, hook them on my computer and copy all the files ?I know those NAS use a special filesystem but there must be a way to access it without a ReadyNAS ?

Wow my ReadyNAS Ultra won't start anymore

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Retired_Member
Apr 14, 2012
How could i check the SMART status of my HDD without messing with netgear's filesystem and without access to ReadyNAS ?

I just remembered that i posted a list of the SMART result of my 3tb drives here:
viewtopic.php?f=7&t=61721&p=346453#p346303

With a little bit of luck (assuming i posted the SMART result in the correct order) i could find which one of my removed drives is #2 and #4

If everything else fails, i found a company doing ReadyNAS data recovery
http://www.retrodata.co.uk/data-recover ... -recovery/
Just hope it won't cost me thousands of dollars...
mdgm-ntgr
NETGEAR Employee Retired
Apr 14, 2012
Keeping the drive order the same is strongly recommended. If all drives are fine rearranging them should be O.K.

Have you downloaded the logs zip file from the NAS back when it was working? If so do you still have it?
Retired_Member
Apr 14, 2012
Well if i could get the SMART status of my drives, or the date the drives were initialized then i could figure the correct order. Is it possible to get those infos if i plug the drives on my computer ?

No i have not downloaded the logs files and i can't get them now that my NAS isn't working anymore :(
mdgm-ntgr
NETGEAR Employee Retired
Apr 14, 2012
You could see if NetGear could get a L3 tech to remotely login to the replacement unit. Getting the SMART stats from the drives using tech support mode should be very easy. It should only take a L3 tech a few minutes or so once they login to get that info for you.

Not sure about if you connect the drives to your PC.
Retired_Member
Apr 14, 2012
a L3 tech to remotely login to the replacement unit.

But to do that i will have to put my drives in the replacement unit, and if i put them in wrong order it will wipe out all my datas :(
mdgm-ntgr
NETGEAR Employee Retired
Apr 14, 2012
It's highly unlikely to wipe out all your data if all the disks are fine. Rearranging the order is not recommended but should be O.K.
See the below quote from the FAQ (emphasis mine): http://www.readynas.com/kb/faq/boot/how_do_i_migrate_disks_over_from_an_existing_readynas_to_another
NetGear wrote:

Although not required, it's always a good idea to keep the ordering the same.

If you're really worried you could ask support if a tech can remotely login and examine the situation. Tech support mode is a low level diagnostics mode and booting into this mode in itself doesn't touch the disks.

If you want to check the SMART stats connecting the drives to a PC, I think there are some free tools to do this. Haven't used any so I don't know how well they work.
StephenB
Guru - Experienced User
Apr 15, 2012
Western Digital's Lifeguard diagnostic will show you the SMART data. Since you have WD drives, that is probably the best tool to use.
Retired_Member
Apr 15, 2012
Yay ! I'm a little bit less worried now... Thanks MDGM !

I just bought 2x external 3tb drives, i will never ever forget to backup my NAS now !
mdgm-ntgr
NETGEAR Employee Retired
Apr 15, 2012
When you do migrate the disks across, monitor the NAS in RAIDar (http://www.readynas.com/downloads). Once the NAS has booted when you click setup you should be taken to Frontview (web-admin interface of the ReadyNAS) in your web browser. If instead you get a dialog box with a prompt to choose RAID modes power down immediately.

Once the NAS boots fine download the logs and send them to NetGear support (they would provide you with instructions on how to send them). They can look at the logs and let you know if you got the ordering right or not.
mott1pub
Aspirant
Apr 15, 2012
HI

My ReadyNAS NV+2 has stopped responding.

I have done the following..

Run Memory Testing for 8 hrs. without any errors...
Removed the Disks mounted them to my PC and verify that they function.
I can remove the disks and get the system to boot and go into Tech mode..
But it only stays up for a few hrs..

I have opened a ticket 18272800 and got responses from numerous techs for a week or so.

But have not gotten a response in the last 8 days.. I have left numerous questions asking for
an update.

But nothing..

How do i get responses?? Is there a level 2,3 I can contact for an update..

I suspect its dead.. But without an RMA i can not proceed..

Can anyone help??

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Wow my ReadyNAS Ultra won't start anymore

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