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WAC510 Android Devices Disconnecting constantly

Pir8radio
Tutor

WAC510 Android Devices Disconnecting constantly

You recently fixed my issue with android devices not being able to connect to the wac510, however they dont seem to stay connected.  See below log, let me know what else you need.  I've tried disableing band steering, and forcing the units to 2.4ghz band but no luck, keeps disconnecting. 

 

Fri Sep 15 17:27:38 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 WPA: pairwise key handshake completed (RSN)
Fri Sep 15 17:27:38 PDT 2017 nddmp[2148]: alarm : seqNo-[2293], level-[INFO], info-[00-9E-C8-B5-48-A7 connected]
Fri Sep 15 17:29:04 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 IEEE 802.11: disassociated
Fri Sep 15 17:29:06 PDT 2017 nddmp[2148]: alarm : seqNo-[2294], level-[INFO], info-[00-9E-C8-B5-48-A7 disconnected]
Fri Sep 15 17:29:06 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 IEEE 802.11: Station disassociated due to reason code 8
Fri Sep 15 17:29:08 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 IEEE 802.11: associated
Fri Sep 15 17:29:08 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 WPA: pairwise key handshake completed (RSN)
Fri Sep 15 17:29:08 PDT 2017 nddmp[2148]: alarm : seqNo-[2295], level-[INFO], info-[00-9E-C8-B5-48-A7 connected]
Fri Sep 15 17:30:30 PDT 2017 hostapd: wifi1vap0: STA 38:ca:da:6a:40:76 IEEE 802.11: associated
Fri Sep 15 17:30:31 PDT 2017 hostapd: wifi1vap0: STA 38:ca:da:6a:40:76 WPA: pairwise key handshake completed (RSN)
Fri Sep 15 17:30:31 PDT 2017 nddmp[2148]: alarm : seqNo-[2296], level-[INFO], info-[38-CA-DA-6A-40-76 connected]
Fri Sep 15 17:30:42 PDT 2017 hostapd: wifi0vap0: STA 38:ca:da:6a:40:76 IEEE 802.11: disassociated
Fri Sep 15 17:30:42 PDT 2017 nddmp[2148]: alarm : seqNo-[2297], level-[INFO], info-[38-CA-DA-6A-40-76 disconnected]
Fri Sep 15 17:30:42 PDT 2017 hostapd: wifi0vap0: STA 38:ca:da:6a:40:76 IEEE 802.11: associated
Fri Sep 15 17:30:42 PDT 2017 hostapd: wifi0vap0: STA 38:ca:da:6a:40:76 WPA: pairwise key handshake completed (RSN)
Fri Sep 15 17:30:42 PDT 2017 nddmp[2148]: alarm : seqNo-[2298], level-[INFO], info-[38-CA-DA-6A-40-76 connected]
Fri Sep 15 17:31:12 PDT 2017 hostapd: wifi1vap0: STA 38:ca:da:6a:40:76 IEEE 802.11: deauthenticated due to inactivity (timer DEAUTH/REMOVE)
Fri Sep 15 17:31:12 PDT 2017 hostapd: wifi1vap0: STA 38:ca:da:6a:40:76 IEEE 802.11: disassociated
Fri Sep 15 17:31:34 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 IEEE 802.11: disassociated
Fri Sep 15 17:31:36 PDT 2017 nddmp[2148]: alarm : seqNo-[2299], level-[INFO], info-[00-9E-C8-B5-48-A7 disconnected]
Fri Sep 15 17:31:36 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 IEEE 802.11: Station disassociated due to reason code 8
Fri Sep 15 17:31:38 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 IEEE 802.11: associated
Fri Sep 15 17:31:38 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 WPA: pairwise key handshake completed (RSN)
Fri Sep 15 17:31:38 PDT 2017 nddmp[2148]: alarm : seqNo-[2300], level-[INFO], info-[00-9E-C8-B5-48-A7 connected]
Fri Sep 15 17:33:04 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 IEEE 802.11: disassociated
Fri Sep 15 17:33:06 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 IEEE 802.11: Station disassociated due to reason code 8
Fri Sep 15 17:33:06 PDT 2017 nddmp[2148]: alarm : seqNo-[2301], level-[INFO], info-[00-9E-C8-B5-48-A7 disconnected]
Fri Sep 15 17:33:08 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 IEEE 802.11: associated
Fri Sep 15 17:33:08 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 WPA: pairwise key handshake completed (RSN)
Fri Sep 15 17:33:08 PDT 2017 nddmp[2148]: alarm : seqNo-[2302], level-[INFO], info-[00-9E-C8-B5-48-A7 connected]
Fri Sep 15 17:33:47 PDT 2017 hostapd: wifi1vap0: STA 38:ca:da:6a:40:76 IEEE 802.11: associated
Fri Sep 15 17:33:47 PDT 2017 hostapd: wifi1vap0: STA 38:ca:da:6a:40:76 WPA: pairwise key handshake completed (RSN)
Fri Sep 15 17:33:48 PDT 2017 nddmp[2148]: alarm : seqNo-[2303], level-[INFO], info-[38-CA-DA-6A-40-76 connected]
Fri Sep 15 17:34:17 PDT 2017 hostapd: wifi0vap0: STA 38:ca:da:6a:40:76 IEEE 802.11: deauthenticated due to inactivity (timer DEAUTH/REMOVE)
Fri Sep 15 17:34:17 PDT 2017 hostapd: wifi0vap0: STA 38:ca:da:6a:40:76 IEEE 802.11: disassociated
Fri Sep 15 17:35:19 PDT 2017 hostapd: wifi0vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: disassociated
Fri Sep 15 17:35:20 PDT 2017 nddmp[2148]: alarm : seqNo-[2304], level-[INFO], info-[00-9E-C8-B3-E2-8D disconnected]
Fri Sep 15 17:35:20 PDT 2017 hostapd: wifi0vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: Station disassociated due to reason code 8
Fri Sep 15 17:35:23 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: associated
Fri Sep 15 17:35:23 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: disassociated
Fri Sep 15 17:35:38 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: associated
Fri Sep 15 17:35:38 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: disassociated
Fri Sep 15 17:35:53 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: associated
Fri Sep 15 17:35:53 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: disassociated
Fri Sep 15 17:36:04 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 IEEE 802.11: disassociated
Fri Sep 15 17:36:04 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 IEEE 802.11: Station disassociated due to reason code 8
Fri Sep 15 17:36:04 PDT 2017 nddmp[2148]: alarm : seqNo-[2305], level-[INFO], info-[00-9E-C8-B5-48-A7 disconnected]
Fri Sep 15 17:36:08 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 IEEE 802.11: associated
Fri Sep 15 17:36:08 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b5:48:a7 WPA: pairwise key handshake completed (RSN)
Fri Sep 15 17:36:08 PDT 2017 nddmp[2148]: alarm : seqNo-[2306], level-[INFO], info-[00-9E-C8-B5-48-A7 connected]
Fri Sep 15 17:36:08 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: associated
Fri Sep 15 17:36:08 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: disassociated
Fri Sep 15 17:36:23 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: associated
Fri Sep 15 17:36:23 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: disassociated
Fri Sep 15 17:36:38 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: associated
Fri Sep 15 17:36:38 PDT 2017 hostapd: wifi1vap0: STA 00:9e:c8:b3:e2:8d IEEE 802.11: disassociated
Message 1 of 24

Accepted Solutions
cifellc
Tutor

Re: WAC510 Android Devices Disconnecting constantly

Raghu

 

I received a beta firmware from your colleagues and I must say that my issues have been resolved.  Well done to you and your  colleagues and NETGEAR.  Hopefully this also resolves issues other users have had.

View solution in original post

Message 24 of 24

All Replies
RaghuHR
NETGEAR Expert

Re: WAC510 Android Devices Disconnecting constantly

Hi James,

 

Welcome come back.  Is this 00-9E-C8-B5-48-A7 mac address of your Android TV? Do you have any other wireless clients having the same issue? Please download the detailed logs and share the packet capture as well. We will take a look at this issue.

 

Thanks

Raghu

Message 2 of 24
RaghuHR
NETGEAR Expert

Re: WAC510 Android Devices Disconnecting constantly

Hi James,

 

Just wanted to check with you. Is there any further update on this?

 

Thanks

Raghu

Message 3 of 24
RaghuHR
NETGEAR Expert

Re: WAC510 Android Devices Disconnecting constantly

Hi James,

 

We have released new firmware (1.5.3.6) y'day. Could you please try out that and see if you see the same issue?

https://kb.netgear.com/000048461/WAC505-WAC510-Firmware-Version-1-5-3-6

 

Thanks

Raghu

 

Message 4 of 24
RaghuHR
NETGEAR Expert

Re: WAC510 Android Devices Disconnecting constantly

Hi James,

 

do you have any further feedback on your issue?

 

thanks

Raghu

Message 5 of 24
cifellc
Tutor

Re: WAC510 Android Devices Disconnecting constantly

I have the same exact issue with one of my devices,  it was connecting properly but now

i am getting  NETGEAR WAC510

IEEE 802.11: Station disassociated due to reason code 8.  I have tried everything as well.
 
Yes I am on the latest firmware, all to no avail.   In order to use the device I need to crank up my old access point.  So I know its not an issue with the device.  Netgear.. Help

 

Message 6 of 24
RaghuHR
NETGEAR Expert

Re: WAC510 Android Devices Disconnecting constantly

Hi Carmen,

 

Can you please share the model & version of your Android device? 

Please start a packet capture (refer attached screen for packet capture) before connecting your Android device and capture till you see the issue. You can save and send  it us for debugging. 

 

Thanks

Raghu

Message 7 of 24
cifellc
Tutor

Re: WAC510 Android Devices Disconnecting constantly

Applologies,  I should have said earlier however my device is not an android its a wi-fi thermostat (sensi by emerson).I I should also have added that it was working properly for a while. I beleive something went amiss in the last firmwar update. However now the issue is just the same as described.  I will note that when it was on the network properly the WAC510 gave the OS as being a Blackberry. That I consider strange. 

Message 8 of 24
RaghuHR
NETGEAR Expert

Re: WAC510 Android Devices Disconnecting constantly

Thanks. Please share the firmware version that was working earlier and share the packet capture as described in my previous reply.

 

BR

Raghu

Message 9 of 24
cifellc
Tutor

Re: WAC510 Android Devices Disconnecting constantly

raghu,  I don't remeber the firmware verstion that worked, my current firmware is 1.5.3.7  so I assume it was the one just before this.  If there is a way the tell the previous version please let me know and i will follow up.

 

I have attached the packet capture file.  

 

 

Message 10 of 24
RaghuHR
NETGEAR Expert

Re: WAC510 Android Devices Disconnecting constantly

I'm sorry I can not see your attached file. Please try again or you can share via google drive etc. You can open a separate thread and attach your issue details since your issue different from what is described in this thread.

 

Thanks

Raghu

Message 11 of 24
cifellc
Tutor

Re: WAC510 Android Devices Disconnecting constantly

Let try again..  for the attachment.  Just noticed attachemen requrie a differenct extension.

 

I have changed the extension to PDF, but you know its not a pdf. Its really a pcap extension for the file

 

 

Message 12 of 24
RaghuHR
NETGEAR Expert

Re: WAC510 Android Devices Disconnecting constantly

Thanks. We will take a look at this. 

 

Raghu

Message 13 of 24
RaghuHR
NETGEAR Expert

Re: WAC510 Android Devices Disconnecting constantly

It appears that this is a known issue from thermostat side. Can you check this. Create a separate SSID for 2.4GHz and other for 5 GHz radio. Please share the detailed logs (Save the detailed logs from Monitoring page of WAC510 AP), packet capture  in Non-promiscuous mode,

and MAC address of wi-fi thermostat

 

https://sensicomfort.com/support/article/router-compatibility?product=wi-fi-thermostat

 

Dual Band Routers

Your Sensi thermostat can be used with dual band access points or routers. Dual band access points or routers broadcast two (or more) wireless networks (SSIDs) – one (or more) in the 2.4GHz band and one (or more) in the 5GHz band. Your Sensi thermostat is only able to connect to wireless networks operating in the 2.4GHz band. If there are wireless networks with the same name (SSID) operating on both the 2.4GHz and 5GHz bands, there may be difficulties experienced with connecting the thermostat to your desired wireless network.

We recommend you configure dual band routers (2.4GHz and 5GHz) to have different SSIDs for the two different frequency bands. This allows you to easily connect your faster, higher data rate (streaming) devices on the 5GHz band and keep your lower data rate devices (printers, thermostats, home automation, etc.) on the 2.4GHz bands. Please consult your owner’s manual or visit the manufacturer’s website of your router or access point to determine how to change your wireless network SSIDs, if needed.

Message 14 of 24
cifellc
Tutor

Re: WAC510 Android Devices Disconnecting constantly

Raghu

 

I did that as part of my own trobleshooting,  however for the sake of obtaining the logs.  I changed the SID to only broadcast on the 2.4GHZ band and then saved the logs.

 

The Mac address of the Sensi is 34:6f:92:03:ba:a6.  The results have not changed.

 

The logs file was a GZ Archive file.  I added the PDF extension so I could send it to you.

If you require the PCAP file let me know

 

 

Message 15 of 24
RaghuHR
NETGEAR Expert

Re: WAC510 Android Devices Disconnecting constantly

Thanks for the confirmation. Could you please share packet captures (pcap) as well?

 

Raghu

Message 16 of 24
cifellc
Tutor

Re: WAC510 Android Devices Disconnecting constantly

Here is the pcap file,  again the extension added for PDF

 

 

Message 17 of 24
RaghuHR
NETGEAR Expert

Re: WAC510 Android Devices Disconnecting constantly

Unfortunately you have taken packet capture on the brtrunk interface. Can you please take it from wireless interface where you are connecting your thermostat? Note- take capture in radio1(2.4GHz)/radio2(5GHz) with promiscuous disabled

 

Thanks

Raghu

Message 18 of 24
cifellc
Tutor

Re: WAC510 Android Devices Disconnecting constantly

Raghu,  I changed the setting to 2.4ghz only and then took the capture of radio 1.

 

atttached,  extension added of PDF so I could upload it.

 

 

Message 19 of 24
cifellc
Tutor

Re: WAC510 Android Devices Disconnecting constantly

Raghu

 

In an effort to provide further assistance to netgear,  I did the following

 

1.  Downgraded firmware to 1.5.3.6

2.  Set up a separate sid to test

.... Results-- same not change the Sensi unit tries to connect and then disconnects on a code 8

 

 

3.  Further downgraded the WAC510 to 1.3.0.10

   Results:  on the first startup,  the sensi unit came online imediately

   Disabled the sid

    Re-enabled the SID and again the sensi unit came online ..

 

I have attached the screen shot of the connected device.  I hope this helps in the resolution of the issue..

 

I would preferr that the AP be at the latest firmware,  however I require the devices to be functional.  

 

 

 

Message 20 of 24
RaghuHR
NETGEAR Expert

Re: WAC510 Android Devices Disconnecting constantly

Thanks. This is much useful info. We will check and come back to you. Do you mind you can be on this firmware till we root cause this?

 

Regards

Raghu

Message 21 of 24
cifellc
Tutor

Re: WAC510 Android Devices Disconnecting constantly

Raghu,

 

I was unable to attach the file in the response to your email.

 

I am attaching zip file with the pcap files here.  

Message 22 of 24
cifellc
Tutor

Re: WAC510 Android Devices Disconnecting constantly

Raghu

 

File attached  

Message 23 of 24
cifellc
Tutor

Re: WAC510 Android Devices Disconnecting constantly

Raghu

 

I received a beta firmware from your colleagues and I must say that my issues have been resolved.  Well done to you and your  colleagues and NETGEAR.  Hopefully this also resolves issues other users have had.

View solution in original post

Message 24 of 24
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