- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: Netgear Armor - "Failed to subscribe"
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm trying to activate Netgear Armor, but am getting the same message as many here: "Failed to subscribe". Tried contacting Netgear chat, but apparently the high pricetag of this router affords buyers a mere 90 days of free chat support. Wow.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
supports first recommendation is usually a factory reset and then reinstall. I'd try that. if it doesn't help, might try contacting netgear armor support.
NETGEAR Armor | Product | Support | NETGEAR
or bit defender armor support
NETGEAR Armor powered by Bitdefenders - Bitdefender Consumer Support Center
or maybe @Christian_R can help.
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Netgear Armor - "Failed to subscribe"
There's a couple different things that you can try.
they're go over them in this thread:
Netgear Armor failed to subscribe - NETGEAR Communities
I'd recommend reading through it and trying them.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Netgear Armor - "Failed to subscribe"
Okay, just purchased Armor by following these instructions:
- Launch a web browser from a computer or mobile device connected to the Internet.
- Visit armor.netgear.com.
- If prompted, enter your NETGEAR account credentials and click Sign in.
- Click Allow.
Note: By clicking Allow, you are allowing Bitdefender to collect your profile information and email address.
The NETGEAR Armor portal displays.
- Click the menu icon.
- Select My Subscriptions.
- Click Activation Code.
- Enter your activation code.
- Click ACTIVATION CODE
Now, I go into the Nighthawk app. It still says "Activate Trial". I click on it, and it STILL says "Failed to Subscribe". Also checked the browser page for the router, and IT still says "Not Activated" under Armor Security.
Also, the debug file says I don't have a subscription, which isn't true. I've also tried rebooting, and that doesn't help either. Please help.
Please help.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
supports first recommendation is usually a factory reset and then reinstall. I'd try that. if it doesn't help, might try contacting netgear armor support.
NETGEAR Armor | Product | Support | NETGEAR
or bit defender armor support
NETGEAR Armor powered by Bitdefenders - Bitdefender Consumer Support Center
or maybe @Christian_R can help.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Netgear Armor - "Failed to subscribe"
Thanks for the reply. I've reached out to Netgear Armor Customer Support and to @Christian_R . Tried factory resetting, then reinstalling the android app, all to no avail. Hopefully they can help. 🙂
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Netgear Armor - "Failed to subscribe"
FYI, my Netgear Armor is now ACTIVE!! Bitdefender Support Center got in touch with me, they had to modify the subsciption on their side. Thanks for all your help people!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
• Introducing NETGEAR WiFi 7 Orbi 770 Series and Nighthawk RS300
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more