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ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

kentd
Tutor

ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Hi,

I just installed 6.7.1 and on re-boot the primary data volume has not loaded - and suggests removing the inactive volume.

I have two volumes, one of 6 drives in the RN516, this was a raid 6 volume called 'data' it was encrypted, and the usb key has always and is still in the NAS. (no problems rebooting any other time).

The 2nd volume is 5 drive volume in the EDA, called 'eda1', also raid6 and also encrypted. This volume has loaded fine and unlocked the encryption.

 

Screen Shot 2017-05-10 at 10.35.02 AM.png

 

Screen Shot 2017-05-10 at 10.35.27 AM.png

Model: EDA500|ReadyNAS Expansion Chassis 5-Bay,RN51600|ReadyNAS 516 6-Bay
Message 1 of 36

Accepted Solutions
Skywalker
NETGEAR Expert

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

/data-0/.timemachine was a subvolume, so a regular deletion didn't work.  I removed the subvolume and directory, and now everything is mounted normally.

View solution in original post

Message 32 of 36

All Replies
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Can you send in your logs (see the Sending Logs link in my sig)?

Message 2 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Hi, i cant seem to download the logs - all i get is this

Screen Shot 2017-05-10 at 12.56.12 PM.png

Message 3 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Ok, i restarted the NAS again as couldnt get any logs. 

Have now got the logs and sent them to email address as instructed, but have now got the same problem with the EDA volume too.

 

Screen Shot 2017-05-10 at 1.42.13 PM.png

Message 4 of 36
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Your 4GB root volume is pretty full. You should check why that is full and fix that as the first step.

Message 5 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Is there any instructions or link to how please?
Message 6 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Last login: Sun Jul 3 18:55:46 2016 from 192.168.7.180
root@KDNAS4:~# df -h
Filesystem Size Used Avail Use% Mounted on
udev 10M 4.0K 10M 1% /dev
/dev/md0 4.0G 3.7G 25M 100% /
tmpfs 1.9G 0 1.9G 0% /dev/shm
tmpfs 1.9G 4.0M 1.9G 1% /run
tmpfs 960M 1.1M 959M 1% /run/lock
tmpfs 1.9G 0 1.9G 0% /sys/fs/cgroup
/dev/mapper/eda1-0 17T 11T 6.0T 64% /eda1
/dev/sdl1 1.9G 917M 969M 49% /media/USB_FLASH_5
/dev/mapper/eda1-0 17T 11T 6.0T 64% /var/ftp/Movie1
/dev/mapper/eda1-0 17T 11T 6.0T 64% /var/ftp/TV2
root@KDNAS4:~# df-i
-bash: df-i: command not found
root@KDNAS4:~# df -i
Filesystem Inodes IUsed IFree IUse% Mounted on
udev 490647 653 489994 1% /dev
/dev/md0 0 0 0 - /
tmpfs 491265 1 491264 1% /dev/shm
tmpfs 491265 999 490266 1% /run
tmpfs 491265 25 491240 1% /run/lock
tmpfs 491265 11 491254 1% /sys/fs/cgroup
/dev/mapper/eda1-0 0 0 0 - /eda1
/dev/sdl1 0 0 0 - /media/USB_FLASH_5
/dev/mapper/eda1-0 0 0 0 - /var/ftp/Movie1
/dev/mapper/eda1-0 0 0 0 - /var/ftp/TV2

 

root@KDNAS4:/# du -csh /var/log/*
4.0K /var/log/alternatives.log
1.5M /var/log/apache2
32K /var/log/apt
4.0K /var/log/btmp
4.0K /var/log/dbbroker.log
124K /var/log/dpkg.log
8.0K /var/log/faillog
6.3M /var/log/frontview
0 /var/log/fsck
71M /var/log/journal
12K /var/log/lastlog
56K /var/log/mysql
0 /var/log/mysql.err
0 /var/log/mysql.log
0 /var/log/news
136K /var/log/proftpd.log
2.0M /var/log/readynasd
260K /var/log/samba
224K /var/log/wtmp
81M total
root@KDNAS4:/# du -csh /var/*
0 /var/agentx
68M /var/backups
51M /var/cache
44M /var/cores
5.8T /var/ftp
80M /var/lib
0 /var/local
4.0K /var/lock
81M /var/log
0 /var/mail
8.0K /var/netatalk
40K /var/nuuo
0 /var/opt
9.6M /var/readynasd
0 /var/replicate
4.0K /var/run
4.0K /var/spool
0 /var/tmp
4.0K /var/www
5.8T total
root@KDNAS4:/# du -csh /var/log/frontview/*
140K /var/log/frontview/amazoncd.log
3.0M /var/log/frontview/amazoncd.log.old
1.2M /var/log/frontview/backup
4.0K /var/log/frontview/initrd.log
164K /var/log/frontview/msmtp.log
4.0K /var/log/frontview/password_recovery.log
460K /var/log/frontview/status.log
1.5M /var/log/frontview/status.log.old
6.3M total

 

Only apps i currently use are ReadyNAS Surveillance and Transmission.

Message 7 of 36
StephenB
Guru

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded


@kentd wrote:

 

 

Only apps i currently use are ReadyNAS Surveillance and Transmission.


Most likely it's transmission.

 

You are ignoring a lot of folders (/usr, /lib, /etc), and it is also possible that the data was written "underneath" a mount point (particularly /apps)

 

Try mounting the OS partition as /mnt, and then explore /mnt.  That will solve the data "underneath" problem.

 

# mount --bind / /mnt

 When done

# umount /mnt 

 

Message 8 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

root@KDNAS4:/usr# du -csh /usr
360M /usr
360M total
root@KDNAS4:/usr# du -csh /lib
33M /lib
33M total
root@KDNAS4:/usr# du -csh /etc
12M /etc
12M total
root@KDNAS4:/usr# du -csh /apps
0 /apps
0 total
root@KDNAS4:/usr#

 

sorry i just dont know terminal, the commands, or what do do here. is there any remote support possible please?

Message 9 of 36
jak0lantash
Mentor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Message 10 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Done
Message 11 of 36
jak0lantash
Mentor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Did you use the mount command given by @StephenB?

mount --bind / /mnt

Then look inside it:

cd /mnt
du -d1 -h

It will tell you which is the biggest folder, then cd into it and re-run:

cd <big_folder>
du -d1 -h

Repeat the operation until there is no more big folder, only the total is big, which means it's big file(s) in the current directory, then:

ls -lhS

When you're finished cleaning up the big files, unmount the temporary bind:

cd
umount /mnt
Message 12 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Screen Shot 2017-05-11 at 8.11.38 AM.png

 

ok, here is the big folder ./controlc-wpbackup - this must have been written to here by an internal backup job rather than the data volume. 

 

Last login: Thu May 11 07:58:49 2017 from 192.168.7.26

root@KDNAS4:~# mount --bind / /mnt

root@KDNAS4:~# cd /mnt

root@KDNAS4:/mnt# du -d1 -h

6.7M ./bin

0 ./boot

24K ./dev

12M ./etc

33M ./lib

4.0K ./lib64

32K ./media

0 ./mnt

4.6M ./opt

0 ./proc

24K ./root

0 ./run

10M ./sbin

0 ./selinux

0 ./srv

0 ./sys

4.0K ./tmp

360M ./usr

335M ./var

0 ./home

0 ./apps

2.7G ./data

0 ./eda1

0 ./crypto_LUKS

3.6M ./lib32

35M ./data-0

29M ./frontview

3.6G .

root@KDNAS4:/mnt# cd data

root@KDNAS4:/mnt/data# du -d1 -h

0 ./AmazonCloudDrive

0 ./FamilyPics

237M ./KentandMing

0 ./controlc-orangefix

0 ./controlc-redjungle

2.5G ./controlc-wpbackup

0 ./Photos

0 ./scans

2.7G .

 

 

how do i just delete it? - its only a wordpress site backup and can go.

Message 13 of 36
StephenB
Guru

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

You shouldn't have anything in /mnt/data since it is a mount point.

 

First check ./KentandMing - that also should be deleted, but you might first need to copy it somewhere. 

 

When you are sure there is nothing you want, then this should remove everything in it.

cd /mnt/data

rm -rf *

Just be careful that you are in the right folder!

Message 14 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

ok, have removed all from mnt/data - the data in there was readynas backup jobs that were directed to the volume on the EDA, no idea why that happened.

Screen Shot 2017-05-11 at 8.51.43 AM.png

Message 15 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

ok, root volume seems normal again at 24% usage. There was data from backup jobs on the root - perhaps when the EDA wasnt available the data went there instead. What is next step to bring back 'data' volume on primary chassis please?

 

Screen Shot 2017-05-11 at 12.54.43 PM.png

Message 16 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Is it ok to try boot the data volume again? what else is there to check?

 

Screen Shot 2017-05-11 at 8.30.19 PM.png

 

 

Message 17 of 36
StephenB
Guru

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Try rebooting, and then see if you can get the log zipfile that @mdgm-ntgr requested.

Message 18 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Yes log files have been sent
Message 19 of 36
jak0lantash
Mentor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

"df -i" is irrelevant on a RN516 as both the data volume and the OS volume use BTRFS.

Does it boot now? Is your data volume blue?

Message 20 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Hi, the unit reboots but the primary data volume is still not loading.

Is it because its not md126, or because it is encrypted too? (yes the USB with the encryption key is still in - and hasnt been removed)

 

Screen Shot 2017-05-12 at 7.36.32 AM.png

 

 

Message 21 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

@jak0lantash @StephenB @mdgm-ntgr can anyone please advise next step? is there a way to recover/reboot the data volume?

Message 22 of 36
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

Can you send in a fresh set of logs (see the Sending Logs link in my sig)?

Message 23 of 36
kentd
Tutor

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded


@mdgm wrote:

Can you send in a fresh set of logs (see the Sending Logs link in my sig)?


Yes, sent just now. Thanks for taking a look.

Message 24 of 36
Skywalker
NETGEAR Expert

Re: ReadyNAS 516 just upgraded to 6.7.1 and data volume has not loaded

I see a /data-0 folder on your root volume.  Please check if that holds anything important; if not go ahead and remove it and reboot.  Your data volume should come back after that.

Message 25 of 36
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