It's been doing it a lot sometimes randomly and will happen twice no matter if I shut it off or not. It happens also when I start to stream which it will shut off twice.
So since the reset the issue hasn't occurred? Let us know if it happens again please. If it does happen again directly connect to your ISP modem/router and see if that has a connection.
I've factory reset it 3x in about a week or so it will start acting up again. My modem is a cm700 and get 117 down and 15 up. Besides the awful wifi range that's the only problem. I tried to force the problem by streaming to take photos of my router and modem so you can see which slots have orange lights along with my modem. I don't believe it's the modem or the cable. Since with a Netgear ac1900 router it never has a problem.
When you do a factory reset all devices will lose connection so that is normal. Is the router connected to a power extender? If so could you plug it directly into a wall outlet please and see if that helps. Also when the disconnections happen do you see any entries in the log around that time?
It happened last night couldn't get a picture since my camera wouldn't turn the flash on and I haven't been able to see the log while it happens since it's at a random time everytime. It will randomly do it while I'm home the only device connected to it was my phone. I'll move it to the wall instead of the power supply. I've never had a router that just randomly shut off when ever it wanted to.
If you can provide some logs we may be able to determine the cause, it could be power fluctuations which is why I mentioned to use the wall outlet. Let us know when you can.
Plugged it into the wall Monday and hasn't shut off. But the wifi range is still abysmal. I'm not sure if it suppose to only work 30ft away or not but I'll have 2/4 bar signal but no internet.
After 20m through 2 walls their signal but no wifi with 2.4hz but my ac 1700 reaches at least 50m+ through multiple walls. Also still shuts off directly plugged in the wall and logs say Dos attack: Ack Scan.
It sounds like you probably need to rearrange where the antennae are pointing as it shouldn't be as bad as you're describing. Also you may be in a highly congested WiFi area so use a WiFi analyzer to find the least congestion channel and change to that. Does the connection come back on its own or do you reboot to fix it?
Where it is now I can't since it's kind of in a smaller space on. Shelf but still when I had it on top of the desk with the antenna facing like the Products picture the wifi range has been abysmal. I live in a house with 2 different wifis. My parents router is closer to my room but the speeds are abysmal since it dsl. Would that effect the Wifi range that much? But when I use a ac1700 the wifi works well outside my house 4x the wifi range of my xr500. Along with it shutting off with the Log Doc Attack: Ack Scan.
The log entry is fine, it's normal for Netgear routers, they just show what connections you've come into contact e.g. Facebook. Having two wifi signals they will compete but do you have the router connected to a powerline adapter by any chance? Also what country are you in?
I had my router connected to a surge protector power strip then moved too the wall and still shuts off. Also I live in NY, USA. I'll turn off the other router too see if that's why the wifi range is off but my Ac 1750 reaches insane range which after a year it did the same as my Xr500 with no range past 20m so I bought an ac3000 which worked wonderfully but due to my pet it broke. So I got the xr500 and the wifi range is worse than the ac1750 and also resets it self randomly.
No worries I understand the issue. So there is no powerline adapter that you're plugging the ethernet into the router from? The ethernet is direct from modem to router? Could you provide a screenshot of the advanced WiFi settings page please?
It is Directly connected via Ethernet to a Netgear cm700 which is on a brand new surge protector power strip. When the router resets all the lights stay on the modem.
It looks like you've got Smart Connect enabled, could you disable this please and see if when 2.4/5GHz are able to be connected to individually that they reach further?
I'll do that when I get home along with move the router back on top of the TV Stand. I did change to Channel 1 and did get 2 bar signal with 8mbps down load which is still 3x less than my ac3000 use too.
That seemed to work for the wifi range as for now about 30m from the router which is my room I get 28mbps down out of 117 which is extremely reasonable. Turned off the other router and had 0 effect on the signal/speed. It still shuts off randomly Happens when I'm playing on my PC, almost everytime I stream and sometimes just watch youtube. Only happens between 2am-5am. All the modem lights are on it's like someones just resets it.
