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Yeah even though mine has not rebooted yet I still feel like its not working at top speed. Before I go into further complaining I may do some network testing with both of my routers to see if this one is running any better than my cheap older Asus 63U.
I am very concerned about this process. When I contacted support they advised me not to install FW from the forum.
I understand this could be a case of one department not talking with another or perhaps someone on the inside trying to get this fixed without proper approval but I will will post the response here so maybe it can be handled internally.
Email from Netgear Tech Support:
Good day!
I am sorry if there is a misunderstanding between us. I don't recommend you to install the beta firmware that is going around the forum. Our L2 Department are the one who will give you the file and install it to the router. We in our department don't have an access for the version of the firmware, we just know that there is a beta firmware for this device. We only recommend the customer to install the firmware available in our support site (http://support.netgear.com/product/).
Please know that this FW IS From NG and the engineering team that worked to fix the reboot issue ONLY on the RAX120v2. User can only get this from here in the forums.
Some NG support group may not be aware of it and it won't be on NG support site for download. This is an internal FW patch for users with v2s only. It is sanctioned by NG and is only for the v2 and users seeing the reboot issue. Once NG engineering get this fully tuned in, NG will make it official and release it ON NG download site.
How do I request this beta firmware to cease the random restarts? Mine likes to restart at about 6pm every other day or so. I have confirmed that it is the router that is restarting and not the modem
I see that the official FW V1.2.8.40 was released in September 2022 and addressed security vulnerabilities. Is the beta FW older than that which makes the device vulnerable?
How do I request this beta firmware to cease the random restarts? Mine likes to restart at about 6pm every other day or so. I have confirmed that it is the router that is restarting and not the modem
I see that the official FW V1.2.8.40 was released in September 2022 and addressed security vulnerabilities. Is the beta FW older than that which makes the device vulnerable?
Thank you for the response. So far Beta FW is working. Please push this to official asap as I think we should also know officially what exactly is going on. I want to know what needed to be changed to get this not to mess up, was anything downclocked or limited?
NG doesn't usually tell anyone how or what was fixed. You'll need to keep an eye on NGs download site for the next official FW release is all I can offer.
What's the first 3 characters of the router serial number seen on your router? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the first 3 characters of your RAX120 serial number?
@Obsidian_ wrote: I need to get my hands on that firmware because mine is doing the exact same thing. I previously had the R7800 and it was perfect. It could easily handle all 60 of my connected devices without issue.
Needed to upgrade my router up at my cabin, so I bought this and boy has it been a mess. It's fast and puts out a strong 5Ghz signal but it gets overwhelmed all the time and the internet just starts chugging, dropping down to horrid speeds until it finally just lags out or reboots.
It's dropping all connections too, wired and wireless. I have a two APs in my house that are wired in and I use those for my 2.4Ghz smart home stuff, on separate SSIDs.
I turned off WMM and that helped a bit but still losing connection/rebooting 2 times a day. I finally just turned off the 2.4GHz all together but it didn't help.
Could you please point me in the direction of the beta firmware. I was mainly running Voxel's builds on my R7800 and now that all that's available for this is stock firmware I'm cringing at my purchase.
