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Forum Discussion
Orbi firmware update v2.1.4.16 availability
We’ve been monitoring issues that some customers have experienced in OrbiOS 2.1.4. In response, we’re releasing firmware that provides a permanent fix for the homekit issue along with various other f...
The Modem is a Netgear CM600.
Yes full reboots have been performed
There are a couple...but typically very weak. I am in a detached residence with .25 acre lots
No Other Wifi broadcasts in home
Slow speeds are measured on 5GHz devices as well as wired devices so the issue isn't related to signal strength.
These settings are disabled
The satellite is wired
The problem is once I start getting slow speeds it stays that way. Its not intermittent. It works great for a few weeks and then we'll notice our phones aren't working well and I'll do a speedtest and see slow speeds. I'll then perform the aforementioned reset and I'll be back to full speed.
FURRYe38 wrote:
Whats the Mfr and model# of the ISP modem?
Has a full reboot of the router and satelite(s) been performed after the update?
Any wifi neighbors near by? If so, how many?
Any other wifi broadcasts with in your home?
What channels are you using? Try channels 1, 6 or 11 on 2.4Ghz. Any unused channels on 5Ghz.
Disable MIMO, Daisy chain and Fast Roaming.
What is the distances between the router and satellite? Feet?
Are you speed testing wireless or wired connections with the router or satellite when you see the speed drop?
What devices are you using to speed test with?
Sdiver2489 wrote:
I have been getting occasional slow speeds even with this latest firmware. It typically works for quite a while 1-3 weeks at least but then at some point my speeds slow down from 120mbps to 10-20mbps. No indication is given that anything is wrong other than speedtests being slow. Then I have to go through disconnecting the satellite and rebooting the router (via power disconnect) then connecting the satellite.
Once I do this the internet speed is back to 120mbps. Hopefully Netgear can fix this issue in an upcoming release. Besides some difficulty getting the satellite appropriately connected to the router on this reset this is my only issue.
I have the RBK50 kit connected with wired backhaul.
Did you see this before the FW update?
Anything else happening or going on with the Orbi system when you speed testing? Streaming or gaming, etc?
Reset meaning you factory ERASE the router and satellite or just do a reboot?
How is the satellite connected to the router? Directly or is there a network switch between them?
Might try setting manual channel 1, 6 or 11 on 2.4ghz.
Sdiver2489 wrote:
The Modem is a Netgear CM600.
Yes full reboots have been performed
There are a couple...but typically very weak. I am in a detached residence with .25 acre lots
No Other Wifi broadcasts in home
Slow speeds are measured on 5GHz devices as well as wired devices so the issue isn't related to signal strength.
These settings are disabled
The satellite is wired
The problem is once I start getting slow speeds it stays that way. Its not intermittent. It works great for a few weeks and then we'll notice our phones aren't working well and I'll do a speedtest and see slow speeds. I'll then perform the aforementioned reset and I'll be back to full speed.
Furry,
Yes I've seen this for the last few updates at least. It's been consistent. Nothing else going on when speed testing. I've done the full factory reset and it hasn't fixed this issue. It takes so long for the issue to occur that it is difficult to see if there is a trigger. Satellite and router are directly connected to one another.
I can try a manual channel setting on 2.4GHz but wouldn't that be odd to be causing issues on wired devices as well?
FURRYe38 wrote:
Did you see this before the FW update?
Anything else happening or going on with the Orbi system when you speed testing? Streaming or gaming, etc?
Reset meaning you factory ERASE the router and satellite or just do a reboot?
How is the satellite connected to the router? Directly or is there a network switch between them?
Might try setting manual channel 1, 6 or 11 on 2.4ghz.
Sdiver2489 wrote:
The Modem is a Netgear CM600.
Yes full reboots have been performed
There are a couple...but typically very weak. I am in a detached residence with .25 acre lots
No Other Wifi broadcasts in home
Slow speeds are measured on 5GHz devices as well as wired devices so the issue isn't related to signal strength.
These settings are disabled
The satellite is wired
The problem is once I start getting slow speeds it stays that way. Its not intermittent. It works great for a few weeks and then we'll notice our phones aren't working well and I'll do a speedtest and see slow speeds. I'll then perform the aforementioned reset and I'll be back to full speed.
Yes, could be something on wireless is causing the wired side to be effected.
I would try this as well, Do a reload of the FW on both satelite first then router. Do a full ERASE on the satellite and router then set up from scratch. Use same suggestions for wireless and disable some of those features. I might test the satellite wireless first to see if the problem appears, if not go wired back haul. Do the FW re-load with IE11 or FF browsers!
If the problem still continues after this, I would contact NG support and ask for an RMA...
Sdiver2489 wrote:
Furry,
Yes I've seen this for the last few updates at least. It's been consistent. Nothing else going on when speed testing. I've done the full factory reset and it hasn't fixed this issue. It takes so long for the issue to occur that it is difficult to see if there is a trigger. Satellite and router are directly connected to one another.
I can try a manual channel setting on 2.4GHz but wouldn't that be odd to be causing issues on wired devices as well?
FURRYe38 wrote:
Did you see this before the FW update?
Anything else happening or going on with the Orbi system when you speed testing? Streaming or gaming, etc?
Reset meaning you factory ERASE the router and satellite or just do a reboot?
How is the satellite connected to the router? Directly or is there a network switch between them?
Might try setting manual channel 1, 6 or 11 on 2.4ghz.
Sdiver2489 wrote:
The Modem is a Netgear CM600.
Yes full reboots have been performed
There are a couple...but typically very weak. I am in a detached residence with .25 acre lots
No Other Wifi broadcasts in home
Slow speeds are measured on 5GHz devices as well as wired devices so the issue isn't related to signal strength.
These settings are disabled
The satellite is wired
The problem is once I start getting slow speeds it stays that way. Its not intermittent. It works great for a few weeks and then we'll notice our phones aren't working well and I'll do a speedtest and see slow speeds. I'll then perform the aforementioned reset and I'll be back to full speed.
I have the Orbi RBR50 and RBS50. I have it set up as router to satellite wirelessly (no AP mode). I am interested in setting this up w/ wired ethernet backhaul. How I would do this is using a switch between the router and satellite. What I'm unable to find is would I set this up as star topology (default) or change to daisy chain topology? I assume I can still connect hardware to the satellite after the wired connections are in place? I am also finding conflicting information how it would be set up... change to daisy chain (router reboots) then turn off satellite and router (connect satellite to switch).. then power router and satellite back on? thanks for any feedback.