Everything was working fine untill the transition with the readycloud to my netgear account.
At this moment if i go to the readycloud webpage, i can log in and see al my files, however, from the app, i get the same bull**bleep**.
Online, VPN disconnected.
Tried to contact Netgear, and the only answer i get is, we can not provide you with any service because you have it more than some months....??? Good service! Netgear changed my **bleep** and now its also my problem!? thanks a lot Netgear.
I hope you solve this problem soon. My new router is still under warrenty and i will return it if its not working the way it is supposed to.
Was this problem being experienced on another PC? or ReadyCLOUD user account? The problem might be with the app installed on the computer that you've used.
Since several weeks I have problems to access my NAS RN102.
Now for the first time I see in the readycloud software a message (VPN disconnected). When I check the network connection (Leaf networks adapter) I see also some difficulties.
I add some screenshots to give you a view on this info
It would be great to receive a claer and final solution!
I think Netgear had different problems with the one login switch. It feels like they had lots of problems to migrate everything to they servers.
Today after some messing arround I received a message that my NAS was linked to another email adres. Because I had since several months problems to login (I think caused by a problem in the netgear firmware), I did some kind of reinstalls.
I used 2 80gb old disks to install the latest firmware on my NAS. (My original Western Digital 4gb Red harddisks were not accessible anymore). The 2- 80gb disk worked perfect. But readyCloud didn't...
So after this message, toaday I tried to login with my old email adress -> result -> could reach my NAS. Retried with my new email adres and FLOEP! It strarted working again.
I also uninstalled my readycloud app and reinstalled the latest ReadyCloudSetup -v1.12.1259.456 version. And yes, also this reaction was fine. Actually I'm readycloud connected again. Also access via my android phone (readyclou app) is working again.
actually I am the only one having trouble with it. Now with the new programme installed, it actually connects, but doesn't get me access to any of the files.
Some migrated (old) ReadyCLOUD accounts had problems and making a new account, works wonders for those who are affected by this problem. Just ensure that your ReadyNAS is connected to Cloud properly by having both Internet & Services marked online under the Cloud tab. Lastly, the ReadyCLOUD e-mail address shouldn't be used by any local user in your ReadyNAS.
I am having the same "Online (VPN Disconnected)" problem. Is there a solution to this? All other users are able to access but i am not, I am the admin. Please help.
Can you confirm if your ReadyCLOUD admin (e-mail address) is registered as an e-mail address by one of the registered local users (under Accounts)? Also, tell us if you have files saved on each ReadyCLOUD private home folder/s.
I believe the little key in the icon next to my email signifies I am the readycloud admin.
I am registered as a local user with read/write access to all locations in the NAS.
Again, other users have successfully logged in and gotten access to the NAS but when I log in under the email i am using I get "Online (VPN Disconnected)".
I have turned the Cloud Service off and on and still nothing. I really need to get remote access to my NAS. Can you help me?
Thanks for your feedback. Let me rephrase my question, does your ReadyCLOUD login e-mail address is also registered as an e-mail address by one of your local ReadyNAS users?
Thanks for your fast response. More likely this is the reason why you cannot access your files. Try changing the e-mail of the said local ReadyNAS user to another one then test accessing the Cloud using your ReadyCLOUD admin account.
That's the only workaround that we do when a specific account cannot login to the ReadyCLOUD (or can login but cannot access the files). More likely this is an issue with your ReadyCLOUD login. Kindly report this to our support team (via chat) have a support ticket that will be raised the next level (tier 3) support.
I'm glad it's all working now. Well, that procedure is the last thing that we suggest (aside from escalating the case) and it's not even recommended if there are files stored in each ReadyCLOUD users private (home) shares.
I have the same problem not accessing ReadyCloud shares using Iphone or Ipad. The connetion displays "online" but connecting ends with "Disconneted" after trying for 5-10 seconds.
