User has been Auto deleted - all data lost

Of course I totally agree. 

I have an open case with them specifically to escalate to management, just to get an answer. I would immagine the least but literally least Netgear's management should do would be to come out with a statement to answer this, instead the customer support team barely took in my request and told me they can't guarantee to be able to put me in contact with someone from management. This case is still ongoing. This incident is one month old now.

All I'm asking for is a simple answer, by the way Netgear is dealing with this issue they clearly feel they're not liable for what happened, I am genuinely interested in knowing why they think that, that's all.

If mdgm or someone else taking care of this forum could ask management and paste their answer here that would at least answer the question wouldn't it?

questions: Isn't Netgear liable here? How is Netgear going to compensate for the data that couldn't be recovered?

---

sassinemichel wrote:

 

If mdgm or someone else taking care of this forum could ask management ...

 

---

How do you know they haven't asked?  I'm thinking that the mods here aren't in a position to comment publically on anything they are pushing for internally.

It would have to be easier for them to have a Netgear Management response to point to - even if that response was unpopular.

Hi,

I feel like you're trying to underline that the mods and other Netgear employees who are facing the clients regarding this issue are not at fault, and that their efforts to try and get something done is being under-apreciated; something along those lines. 

Of course you would be right if that's what you're implying, nobody is arguing against this, at least not me.

In any way, I don't think it's a priority to discuss this at all. 

I have lost priceless data I had on my storage system, a lot of other clients are in the same situation.

I don't know whose fault it is that the drives they sold us deleted all the data they had on them locally because of some 'outage' in the readycloud system that deleted all the readycloud usernames (I am very curious about the details of this 'outage').

It most probably is the fault of the programmer(s) who initially programmed these drives to do this without thinking it through, but that's not important either.

The question that needs to be answered by this company's management are:

How is Netgear going to compensate for the loss their product and their system caused? 

---

sassinemichel wrote:

 

I feel like you're trying to underline that the mods and other Netgear employees who are facing the clients regarding this issue are not at fault, and that their efforts to try and get something done is being under-apreciated; something along those lines. 

  

---

The main point I'm trying to make is that I don't think you'll get a response to your question in the forum.

But as far as I can tell the mods and other front-line netgear folks who are working on data recovery are not at fault.

Thank you, I'm sure you're trying to help,

As I said I have a case opened asking customer service to put me in contact with someone who will just answer this simple question: what now? isn't Netgear liable? I think having to open a case for this is scandalous in itself,

I am writing on this thread because it's the only channel to communicate with netgear as a group of clients who have been affected by this. Netgear has chosen only to respond to this issue by posting on this forum, why shouldn't I ask for an explanation back on the same forum? 

This company is treating this entire issue as if it were some other bug with their product that their engineers should solveand that's it, I think the fact that we still have to ask the their management to come up with a statement 30 days after the incident should be the focus of the discussion anyway.