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Forum Discussion
Known Issues. Orbi Firmware V 2.1.4.10 update
Known Issue:
This one is published in the release notes for the 2.1.4.10 update
- When user has two or more Orbi satellites connected to Orbi router using Ethernet backhaul connection, an Orbi satellite might not connect to the Orbi router after the firmware update. A workaround solution is to reboot the Orbi router and then wait for 2 –5 minutes.
Orbi Community issues experienced
- Apple Homekit works with Lifx smart bulbs. Under firmware versions 2.1.3.4 and 2.1.4.10, Apple Homekit shows that one or more of my 4 Lifx globes are "unresponsive"
72 Replies
There is alredy a HomeKit thread going. I would recommend posting there as it seems very active, regardless of FW version. Would help to keep all of the home kit issues in one place so NG support can review them more easily.
No everyone has problems with mutliple satelites and this version of FW.
https://community.netgear.com/t5/Orbi/OrbiOS-2-1-4-availability/m-p/1558339/highlight/true#M29200
I would recommend reporting issues, known or new in that same thread as well. Lets keep v2.1.4.10 issues posted there, good or bad. Helps keep the information located in one area. That thread is very active as well.
- I installed 2.1.4.10 firmware via the Orbi IOS app on my iPhone this morning. I have one satellite. The update was easy to apply and the router rebooted within the three minute estimate. I have had no issues and I am getting 100Mbps speed provided by my internet service provider throughout the house.
- Update: all devices are not showing as connected in the Orbi tools, even though the are connected/working properly. I’ve reset base unit and satellite to factory default and reprogrammed. The reset did not resolve the issue. This isn’t a major problem but Netgear needs to address in the next release. I need to know what is connected to my network for security and troubleshooting reasons.
Per this thread the update to 2.1.4.10 reinstated a previous problem that I had with both wired and WiFi down;oad connection speeds being throttled by the RBR50 Router.
I previously overcame this by a factory reset. I'm really annoyed that it seems that I have to go through set up all over again to get the full connection speed.
Thank god for Best Buys 2 year warranty. I am taking these pieces of crap back. I have had these Orbi RBR/S 50's for almost a year now and Netgear has yet to release a stable firmware. What a F'ing joke and waste of $450. Buying Meraki AP's, will never buy another piece of Netgear Sh1t again.
Good day,
The 2.1.4.10 update broke my wired backhaul. Everytime I plug in my Satellite to the ethernet backhaul - the Internet goes down. And I must reboot the modem and the Orbi Router. Is there a fix coming soon or can I re-install a previous firmware?
Tracy
Has the entire system been powered OFF for 1 minute then power ON after the FW update?
If this fails, try a factory reset on the router and satellites then set up from scratch. Reconnect the satellites via wireless first, then connect the ethernet cable between the router and 1 satelllite and give 5 minutes for the sysem to configure it. Should see BLUE LED on top of the satellite.
Any network switches in between the router and satellite? If so, mfr and model#?
tschroeder wrote:
Good day,
The 2.1.4.10 update broke my wired backhaul. Everytime I plug in my Satellite to the ethernet backhaul - the Internet goes down. And I must reboot the modem and the Orbi Router. Is there a fix coming soon or can I re-install a previous firmware?
Tracy
Yes, I powered down both units for a long time. Then powered on the router, then the sat, then plugged the backhaul cable back in. Within 30 seconds the entire system lost internet connection. I don't really have time to do a factory reset. I will live with non-wired backhaul for now or downgrade my firmware If I can prevent an auto upgrade.
Netgear Support - When can we expect to see this resolved?
Community - Has anyone found a solution to
#1 - Restore wired backhaul?
#2 - prevent Auto Firmware update?
Same issue for me. I have RBR40 router and 3 RBS20 sats in my system. 1 of the sats is connected by ethernet.
I don't know when the firmware auto updated, but I couldn't get an internet connection through wifi after it did. Anything hard wired to the router worked fine. It just wouldn't broadcast internet via wifi. Really maddening.
Spent over an hour with technical support. At that point, I hadn't figured out it was the firmware. They never brought up the firmware as a potential culprit. Did a bunch of troubleshooting. It was crazy. Everytime I restarted the router, internet worked briefly, then cut. In retrospect I now see that the moment internet cut is when the wired sat reconnected!
Anyway, I later realized firmware could be the issue. Rolled back to 2.1.2.18. Very stable version and problem completely resolved.
I have a return call pending from a "level 2" tech support. I am asking how to disable auto update of firmware. If it all works perfectly, I'll stick with this version.
Disney circle will prevent some websites loading now after firmware update.
*****THIS IS NOT CIRCLE FILTERING WEBSITES*******
All filtering has been turned off, still cant load some websites. After I disable Circle, all the problematic websites load fine.
I reset Circle and reestablished it all over again. Problem started again.
Turned off Circle, problem goes away.
******DON'T THINK FOR A SECOND IT IS BECAUSE A WEBSITE WAS BEING FILTERED, I CHECKED ALL THE REPORTS AND THESE PROBLEMATIC WEBSITES ARE NOT BEING FILTERED OUT. ******
tschroeder wrote:
Good day,
The 2.1.4.10 update broke my wired backhaul. Everytime I plug in my Satellite to the ethernet backhaul - the Internet goes down. And I must reboot the modem and the Orbi Router. Is there a fix coming soon or can I re-install a previous firmware?
Tracy
I had the same problem with my RBK20 after updating to 2.1.4.10. I went back to 2.1.2.18 and everything was fine again. Then I found this post and did another try yesterday. Most important is time. I waited 5-10 minutes after each step and now the Orbis are running fine with FW 2.1.4.10 for 12+ hours.
Amazing update! I had just upgraded my cable speed tier, which meant I had just installed a new DOCSIS 3.1 cable modem. Then I went away for the weekend. Got several notifications while gone about disconnected services, but figured I'd relax and it would all come back online. Nope.
Got home and obviously immediately suspected something wasn't playing nice with my new setup. But it was strange -- the Orbi just wouldn't let me reach it at 192.168.1.1. Any attempt to access it, to tftp the firmware, heck, even just ping it, would time out. Odd.
Connectivity sort of worked when I unplugged the Orbi from my wired internal network. Hmm, strange. Wouldn't have expected that.
And then I found this thread. Unplug the satellites from the wired backhaul? But how the heck could that possibly impact my ability to reach the RBR on the netwo ... oh fudge. Really? Really, Netgear? We waited years for this freakin wired backhaul, and then you break it in some incredibly bizarre manner with this automatically installed firmware update.
Fortunately, I'm back online with a somewhat hobbled system that is configured for wired backhaul usage -- with satellites too far apart to reliably connect at 5G. And so it will stay until this gets patched back in correctly.
TL;DR: Netgear stressed me out after a relaxing weekend getaway. Thank you!
I had the same issues other have experienced: With 2.1.4.10, ethernet backhaul no longer works, and if I leave the ethernet cable connected to the satellite, the entire network becomes unusuable. Spent hours trying to fix: factory resets, many reboots, as suggested by Netgear support, downgraded to 2.1.3.4 but it auto updated right back to 2.1.4.10 within one hour. And I don't want to rely on an unsupported backdoor-- telneting to disable the autoupdate flag as others have suggested elsewhere, not a way I want a product at this price point to behave. Firmware updates need to be user controlled: option to turn on autoupdates, option to turn off auto updates, option to install, skip or postpone an update. All other good computing related products provide those options. I don't want to be forced to be a beta tester of new firmware. Makes no sense. I am still within the window to return the system so am hoping for a fix soon.
Try this process?
danno18 wrote:
I had the same issues other have experienced: With 2.1.4.10, ethernet backhaul no longer works, and if I leave the ethernet cable connected to the satellite, the entire network becomes unusuable. Spent hours trying to fix: factory resets, many reboots, as suggested by Netgear support, downgraded to 2.1.3.4 but it auto updated right back to 2.1.4.10 within one hour. And I don't want to rely on an unsupported backdoor-- telneting to disable the autoupdate flag as others have suggested elsewhere, not a way I want a product at this price point to behave. Firmware updates need to be user controlled: option to turn on autoupdates, option to turn off auto updates, option to install, skip or postpone an update. All other good computing related products provide those options. I don't want to be forced to be a beta tester of new firmware. Makes no sense. I am still within the window to return the system so am hoping for a fix soon.
Homekit issues are known issues. They released a hotfix. See the link below.
https://community.netgear.com/t5/Orbi/OrbiOS-2-1-4-Homekit/m-p/1565698/thread-id/31140
Hello WimLibby
what issue are you having?
DarrenM
Hey Netgear
Does management ever look at the feedback from users, or is someone just blowing smoke up your butt.
It is clear you have a dev team on this project with absolutely no QC skills and a project manager who could care less. Netgear. Wake up!!!!!!!!!!!
- I was so thankful I was able to return my Orbi to Costco.
After that experience I have learned to really appreciate my eero network. The setup was amazing, performance is fast and consistent.
At some point consumers have to calculate how valuable their own time is fooling around with this system and decide what to do.
I will never return to another netgear product again.
Curious to see how long this post lasts before they remove it.
Firmware V2.1.4.10 is a disaster. Countless posts on various underdeveloped and poorly tested firmware versions. Most of us have countless hours of factory resets, and many of us have had the misfortune of sitting on the phone with helpdesk folks who have been hung out to dry trying to support a system that does not work.
I have had one period of approximately 2 months duration from February to mid April 2018 where the orbi system was relatively reliable. I don't know which firmware was making this happen, and as an end user, I shouldn't need to. In any event, need to know what firmware to roll back to, and how to disable auto update.
Did you try a factory reset and set up from scratch with this last version?
What problems are you seeing that is a disaster?
I would try v2.1.3.4. Do a factory reset and set up from scratch.
Try this to disable auto update:
https://community.netgear.com/t5/Orbi/How-to-disable-auto-upgrade/m-p/1563577/highlight/true#M30872
DBetts wrote:
Firmware V2.1.4.10 is a disaster. Countless posts on various underdeveloped and poorly tested firmware versions. Most of us have countless hours of factory resets, and many of us have had the misfortune of sitting on the phone with helpdesk folks who have been hung out to dry trying to support a system that does not work.
I have had one period of approximately 2 months duration from February to mid April 2018 where the orbi system was relatively reliable. I don't know which firmware was making this happen, and as an end user, I shouldn't need to. In any event, need to know what firmware to roll back to, and how to disable auto update.
Orbi is resetting itself every 5-10 minutes and service is gone for 5 minutes minimum. Kind of a disaster. Factory reset done. This is about my 30th factory reset with this system.
The Orbi is a router, not a modem. There will be or should be a modem or service box someplace, even for wireless P2P service. My uncle has this at his place. Has a motorola cable modem that interfaces there wireless ISP services with his router.
Do you know if the ISP is using DHCP or PPPoE connections with the ISP services?
When this happens do you have access to the routers web page at all via wireless or wired connections?
How big is your home? SqFt?
What is the distance between the router and satellite? Feet?
What channels are you using? Auto or manual?
Have you disabled MIMO, Daisy Chain and Fast Roaming and IPv6?
