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Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get reconnected. My old router ASUS RT-AC3100 never lost connection and I have the same modem and Comast service.
The only difference in the setup is that Netgear Tech support had me use the computers MAC address to get connected to the internet. Never had to do that before on any router I have ever owned.
HELP - any ideas why I am loosing connection.
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
301 Replies
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- ....still having trouble after upgrading to firmware V1.9.1.12
Brand new Orbi with one satellite and latest firmware, installed on Saturday. Coverage seems good, but here's my problem:
- iPhone doesn't automatically connect from out of coverage (e.g. outside) to inside. Even inside I noticed that sometimes it doesn't connect to WiFi
- Amazon Echo unit (literally sitting 3ft from the router) randomly disconnects
Internet connectivity is fine. It's just connecting to Orbi. Is this part of the problem described here?
Check the QoS settings under the Advanced tab and see if WMM is enabled. If it is, disable it and reboot the router. Then see if you continue to have issues to connectivity. My Orbi has been rock solid since turning this feature off.
I might have a solution:
All the iPads in my house regularly lost Wi-Fi connectivity after installing an Orbi RBR50 (prev and new firmware) and satellite.
I went back to my old system and the disconnection issue went away.
I tried a variety of settings on the Orbis with ongoing iPad disconnections BUT when...
I reenabled the Orbis and disabled WPA2 security (in fact disabled all security) the iPads stayed on line.
I changed the security to WEP/WPA2 and so far the iPads have stayed on line.
Could someone else try this and see how they go?
rt
- So looks like my packet loss problems are still around. It's quite annoying that I can't game online with the Orbi acting the way it is. My consoles are all wired and when packet loss occurs I lose connection altogether on the consoles and on my phone...
I really hope netgear gets a stable firmware out soon. Maybe possibly rolling everyone back to the last firmware?
Disappointed to say the least... :(I feel your pain this has been a problem with me on every firmware since owning the Orbi.
- I honestly don't understand how the Orbi can cause so much havoc on a network while running in AP mode. I have a nighthawk r7000 doing all the backbone work in router mode and my wired connections are affected even though they're not running through the Orbi...
So frustrating. i understand fixes take time but rolling back could at least help keep us running properly until a better firmware is available. I honestly don't know why it's not an option for us. :(I agree, even in AP mode it disconnects on wired connections. The Orbi has to be shut off from your network period. This product wasn't ready and we should demand it be fixed or be refunded for a faulty product.
I have it in AP mode and wired connection drops for a second about 2 to 3 times a day but only for a second very annoying.
Two things:
1 - New Firmware out > https://www.netgear.com/support/product/RBK50#RBR50 (Orbi Router) Firmware Version 1.10.1.2
If that doesn't work, follow this shortlink http://titchy.me/2qfzZ5F
2 - I had Amazon replace my entire set up. Rather than follow the instructions for initial set-up, I did the following:
a) Plugged in the router to a standalone laptop
b) Updated the firmware
c) Changed to AP mode
d) Connected it to my VDSL modem and ran the Internet detection
e) Did all the set-up I wanted
f) FINALLY, added the satelitte.
Step f was the big change, previously, I added the satelitte when prompted by the Netgear wizards. By doing it this way, I eliminated changes having to be replicated with each change.
I have had ZERO wireless drop outs doing this on firmware V1.9.1.12
I still have Beam forming, and WMM etc all turned on.
- I came here to find an answer to the same problem. I had a great connection until suddenly I didn't. My PC would not find the web page. Windows diagnostics returned a problem with the DNS servers. Apple safari said the server couldn't be found.
I finally realized the problems started when I attached an old router to a LAN port to help distribute the internet to my home theater. Turns out I had neglected to set an IP to the router (now switch). I think the router was fighting for 192.168.1.1 spot. Anyway, I gave it a fixed IP and haven't had a problem since.Did you ever try logging into the router? Whenever there is an ip conflict like that it usually disrupts the network and causes your network to disconnect all devices. Another way to tell is when you log into the router it shows the login interface for another router using the same ip.
