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Ring Door Bell
Just setup my Orbi system and didn't haven any trouble with over 15 different devices, except my Ring Door Bell.
No matter what I do it won't connect to the Internet. It connects to Wifi and gets an IP address some of the time, but then will time out and say it cannot connect to the Internet.
Anyone else have a similar problem?
- Solution: Hi I have just spent the day troubleshooting Ring and Orbi and have found out the following.
If your Orbi is set to a 2.4ghz wireless channel over 11 the Ring doorbell will not see your wifi. As the wireless channel is auto selected this would explain why some users have no problem and other users cannot connect.
Disabling/enable mu-mimo and beamform will sometimes cause a channel change hence why it helps some users. But it is nothing to do with the problem and can be left on or off.
So if you want your Ring doorbell to work select a wireless channel below 11 in your Orbi wifi conf.
60 Replies
So I contaced Ring Support and this is what they tell me. Is there any possibility of having an advanced feature where you can have unique SSID's? I know this sort of defeats the purpose of making it easy to use, but would solve some problems with devices that don't work well with multiple AP's and the same SSID.
Hello,
I apologize for the inconvenience this is causing you.
The reason the setup will not complete is the netgear orbi is a mesh network.
We are not compatible with mesh networks. In order to resolve this you would need to have one of the access points nearest the ring have a unique SSID.
Thank you for contacting Ring and have a wonderful day.
Best,
Ring Community Support
if you have another wireless router sitting around, set it up as an Access Point, (ethernet cable connect to Orbi) and create a nique SSID for the door bell. Ensure close enough proximity for door bell connectivity.
EDIT: I guess I just reiterated what your vendor support said..
Endorphine71 wrote:So I contaced Ring Support and this is what they tell me. Is there any possibility of having an advanced feature where you can have unique SSID's? I know this sort of defeats the purpose of making it easy to use, but would solve some problems with devices that don't work well with multiple AP's and the same SSID.
Hello,
I apologize for the inconvenience this is causing you.
The reason the setup will not complete is the netgear orbi is a mesh network.
We are not compatible with mesh networks. In order to resolve this you would need to have one of the access points nearest the ring have a unique SSID.
Thank you for contacting Ring and have a wonderful day.
Best,
Ring Community Support
i think they are confused on the mesh part
what they are suggesting is it wont work because of the shared ssid as the orbi is not a mesh network at this point , its a star topology network
it makes no sense that the ring door bell cant work with a system with the same ssid names as the door bell should just connect to the closest
i have seen others complaining about this so your not the first to have this issue
it seems to be if the door bell connects to the sat that the issue arrises , if the door bell connects to the router it seems to be fine indicating its a data path issue from sat to router
pete
I am using the Orbi system and I have 1 Ring Doorbell Pro, 1 Ring Original Doorbell and 2 Ring Stick up Cams. All seem to work fine for me.
Thanks for the info.
Did you have to change your SSID at all? I had two different ones with my Netgear Nighhawk X6, and had to go to a different one with the Orbi.
I am going to try hooking it up with the old router using the new SSID/password and see if I switch the Orbi back on it will work. Ring seems to be quite the buggy product.
Just to share my experience: I spent hours trying to connect Ring. Then I went to wireless settings in advanced setup of Orbi and disabled the beamforming. Ring connected right away. I enabled the beamforming back and so far for the second day the doorbell is staying connected.
Same experience for me. I removed my previous router and setup Orbi with the same SSD and passphrase. All of my wireless connections came back up.
GeekGear wrote:Same experience for me. I removed my previous router and setup Orbi with the same SSD and passphrase. All of my wireless connections came back up.
so that suggest even the ppl from ring boor bell dont know why the orbi is causing the issue , im guessing it has to do with the mac address handling of the orbi sat and how the door bell communicates as if you have the door bell connected to the router and not sat it works , perhaps the sat is striping the doorbell mac address with its own like normal repeaters do ? just a guess
I have Ring Doorbell Pro and connected just fine to Orbi. No issues.
alanfca wrote:I have Ring Doorbell Pro and connected just fine to Orbi. No issues.
and again is it connected to the router or sat ?
Any updates on this? I just got a Ring doorbell and am having the exact same issues. I've tried disabling beamforming, disconnected the Orbi satellite, etc, but no dice.
Thought I would give everyone an update....
I worked with Ring support on attempting to get the doorbell connected to the Orbi. Nothing we tried would work. I would go all the way through setup, but get white flashing LEDs just on the left, that state it was connected to the network, but could not reach the Internet.
The Ring is hardwired with a good voltage and a full battery. I even plugged in my old Netgear router with them and tried again to get it to connect, but every time it would do the same thing. Ring support was very nice and responsive. They sent it to their second level support and just decided to send me a replacement.
Last week I decided to return the Orbi since I have had numerous other issues with my Ring cams staying connected, and the router and satellite disconnecting or freezing up a few times a week. I also disabled beamforming, mentioned in the other thread, and that helped the Nest Cams work like they should. I still was not confident in the reliability of the Orbi. Too often I would have the Nest cams or my Xbox connecting back to the main router and not utilizing the satellite sitting right next to it. I am not sure how the router steering is setup, as there is no way to tell what the Orbi is doing, or tell a specific device to only connect to the router or satellite. Wish those features were put in at the beginning. I understand they could be added later, but I didn't want to wait for it to be fixed. 400$ is a lot of money.
I decided to give the Amplifi HD a try, as I need the one mesh point for the far end of my house. Probably overkill, but why not. So far I have not have had any issues like I did at first with the Orbi. I decided to give my Ring doorbell another try, even though I had a replacement sitting there. My original Ring connected on the first try to the Amplifi HD with no issues. I can't say there still isn't an issue with the Ring I have now, but it has been working good, even connected to the mesh AP, and not the main router on the Amplifi. Of course this doesn't make much sense to me. The Ring would not connect to the Orbi or my old Netgear router before. It is possible this was a combination of the Ring not being compliant with new standards on the Orbi.
Just leaving this as feedback, as I hope Netgear can fix whatever issues some devices are having with the new router. It was a shame I had to return it and get the Amplifi. I like the simplicity of the Amplify having an app that can manage all the settings and a guest network. For Ubiquiti's first home router they did a pretty good job.
Thanks everyone for all the feedback and help! :)
I really don't think the problem is with netgear. If it was ALL of us would experiance the same problems which we are not!
jjon90 wrote:I really don't think the problem is with netgear. If it was ALL of us would experiance the same problems which we are not!
exactly
the issue as i see it is if the ring door bell connects to a sat and not the orbi router , the ring ppl originally said it was a mesh thing , but something seems to break when the communication is through the sat suggesting its a mac based issue or a protocol the ring door bell is using that is having issue crossing the sat / router data path
disabling the implicit beam forming may be part of the issue as well as the ring door bell could just not be beamforming compatible but i dont think beamforming its self is the whole issue
- I too am having this issue. Would love to figure out how to fix the issue. My particular issue is that I can connect just fine the initial time I setup, but connections after that don't seem to happen. I have tried adjusting some of the settings here with little effect.
Hello peridoc
Make sure you are on the latest firmware and also you want to make sure beam forming is disabled. You can find the setting in Advanced-Advanced setup-wireless Settings then uncheck Enable Implicit Beamforming and Enable Mu-Mimo.
DarrenM
Adjusting these settings has helped, but there are still times where the unit is not connecting properly. I do appreciate the comments and look forward to when the Orbi works all the time with the Ring. I am not sure why it is intermittent, but it seems to be after a while of no activity from the Ring that this happens.
Put me in the category of affected users. New Orbi kit with latest firmware installed V1.4.0.16. Orbi configured in AP mode.
All is well with Ring Doorbell AND Ring Doorbell PRO - until I enable the satellite. At that point connectivity issues with the Ring Doorbell Pro. Neither MU-MIMO nor beamforming are enabled. There were no issues with multiple other internet devices which was a pleasant surprise.
Power cycling the Ring Doorbell Pro - did not help.
Bill
Zero issues here with my Ring Pro since intial Orbi release - the problems with the non-Pro model are well-known, but I'm unaware of any issues at all with the Pro.
I can't speak to ranging on the Pro's radio (it can't be that far with the very small power available) - if that's an issue, consider an inexpensive range extender just for the Pro. (To be honest, though, my Pro hits the 5GHz radio without much issue through the outer wall and two inner walls, with a distance of roughly 25 feet between the doorbell and the router.)
Rodney
Yeap, same problem mumble mumble mumble
Same problem 1 flood cam 2 stick up cameras, all went down and can't see my new Orbii network. Changed SSID and PWD when setting up Orbii. Every other device connects no problem. When standing in front of the cameras I can connect to the Orbii network with my phone and tablet when standing in front of the camers so I know the signal is good.
Going to start moving around the satellites, then will disable beamforming. I read somewhere that Ring only uses 2.4ghz but on a triband system that shouldn't be a problem.
Really weird to see everything go down and stay down all at once.
Hello Ineedamonk
Did you ever get your cameras back on the network?
DarrenM
- Hi Darren,
Thanks for the response. Yes, they were both disabled by default. I just added my ChimePro back into the mix to see if that helps by putting the camera on a different SSID. I'll monitor and will let you know in a few days how it behaves. - Memory unfortunately escapes me as to what Ring support done however Meghan was the representative who done an awesome job remedying the issue.
So I've still got this issue but its not the ring camera I think. With supports help I was able to reconnect. For whatever reason the orbii seems to to stop talking to the ring camera, despite it being able to attach to it. Sort of like it triggered an internal block list or something. Additionally I've noticed that streaming on the network is terrible when too many devices are streaming at once or when a single device streams for too long.. Not that they get bad signal but some get completely shut down from accessing the network for a period of time. Not sure if these things are related ( our ring camera sees a ton of activity).
- I haven't seemed to have any issues with disconnecting since adding the Chime Pro back into the environment. Video is still pixelated with artifacts and not clear for 1080, but I believe that's more of a result of the compression used to compensate for low bandwidth installs. Hopefully they provide a way to increase the bandwidth used for recordings for users that have greater bandwidth available at the camera in a future firmware upgrade.
I have had issues with connecting and using my Ring Doorbell. After upgrading to a faster internet i finally managed to get it and the chime working as it should using a Ubiquiti air Gateway router. Well almost, the video could be a little flakey at times due to weak signals in a large house with solid walls and too many connected devices.
It was decided to purchase the Orbi mesh system over the Amplifi HD as the Orbi has ethernet connections on both the router and satellite which was an essential requirement.
Everythig intalled OK except for the Ring Doorbell.
During the installation process,the SSID I wanted to connect to was not in the list. Connecting using the hidden SSID feature didn't work either.
After several attempts I found the earlier post suggesting a hard reset and disabling the data services on the phone, yes it works, though the app appears not to complete the process the doorbell is there in the app. Howevever not convinced all was perfect, decided leave it until the following morning.
Not being able to understand why the data needed turning off it occured to me that there is a Ring Windows app (for 8.1 and above). No data to turn off on the laptop! So after another hard reset gave it a try. Result. Flawless installation process from start to finish for both the doorbell and the chime. Hope this helps anyone with a similar problem.
Both devices are connected to the router not the sat, when the doorbell is rung the chime audio does seem very quiet, not sure why. The video appears to work perfectly but not had a chance to answer it remotely yet.
