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Nighthawk MR5200 (M5) - We need your feedback!
Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear from you. We have had a very small handful of reports from around the globe of issues with the following:
- Issues connecting to the cellular 4G or 5G network
- Hotspot randomly rebooting
- Cellular/WiFi connection drops randomly
We are unable to replicate any of these issue but take this feedback very seriously. If you're experiencing any of these issues please feel free to post the details by replying to this topic and I'll ensure it gets passed along to our engineering team.
I'm looking forward to hearing from you!
Kind Regards,
Christine
Hi,
maybe it is possible to also help with the issue we experience.
We own two MR5200, let's call one "old" and the other one "new".
We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.
So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.
So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.
When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.
JohnPengcould you take a look at the model.json stats if we upload them?
Many thanks in advance!
255 Replies
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Hi,
I am talking about MR5200-100EUS and iits firrmware versions. Many of users would like to see shorter firmware update interval with less changes and faster delivery rather than current way of doing things which seems to be trying to fix everything at once(in my opinion not realistic) and then releasing a firmware. As no software is ever perfect, It would be a good thing to split problems into smaller pieces and fixing them swiftly which could allow faster fimware delivery.
Br,TeeJay74
Hello,
I have had my MR5200 for several weeks now and I LOVE it!
When it works, it works very well:
If I believe one of the apps on my phone, this is from a 100Mbps cell.
When working the status page shows:
Unfortunately anywhere from 10 minutes to several days it goes into this state, and the network no longer works:
Doing a "Reset" doesn't seem to clear it, but a complete "Shutdown" followed by a power cycle (10 seconds off) does.
tia,
Steve
Heres
No idea where my photos went, they were visible in my "compose" window...
Are there rules about max file sizes or extensiuon types?
Edit:
Nevermind, they showed up a little later... guess its a buffering thing...
Steve
I can tell you are located at a cell edge based on the signal level shown on your device.
The device handover between 5G and WCDMA is controlled by the network based on the signal level reported by the device. You can try to move your device to find a better location.
In my home, I got the issue as you reported here. Power cycle or factory reset the device may make the device gets on 5G network. If the device falls back to WCDMA, it may stuck in 3G.
Please try set the device to LTA All in Badn Region and check whether you can get on LTE only network at your location.
Thanks
steveXXX wrote:
Hello,
I have had my MR5200 for several weeks now and I LOVE it!
When it works, it works very well:
If I believe one of the apps on my phone, this is from a 100Mbps cell.
When working the status page shows:
Unfortunately anywhere from 10 minutes to several days it goes into this state, and the network no longer works:
Doing a "Reset" doesn't seem to clear it, but a complete "Shutdown" followed by a power cycle (10 seconds off) does.
tia,
Steve
Did that, now see -95dBm and Network status: LTE
Thruput takes a big hit:
Guess its now a case of wait and see...
Brand new MR5200.
Will not connect to Mobile Broadband.
Status is always "Searching for network, please wait..."
APN is correct.
Advanced Settings > Carrier says AT&T and will not change, no matter how many times I try to click/tap on T-Mobile.Carrier: T-Mobile
Carrier states sim is active and 5G capable. We've even tried a new SIM
Firmware Version: NTGX55_12.04.10.01Hardware Version: 1.0
Web App Version: MR5200-100EUS_04.02.196.00
Modem Version: MPSS.HI.2.0.c3.5-00010-SDX55_CPEALL_PACK-1.403198.3
kristopher_d wrote:
Brand new MR5200.
Will not connect to Mobile Broadband.
Status is always "Searching for network, please wait..."
APN is correct.
Advanced Settings > Carrier says AT&T and will not change, no matter how many times I try to click/tap on T-Mobile.Carrier: T-Mobile
Carrier states sim is active and 5G capable. We've even tried a new SIM
Firmware Version: NTGX55_12.04.10.01Hardware Version: 1.0
Web App Version: MR5200-100EUS_04.02.196.00
Modem Version: MPSS.HI.2.0.c3.5-00010-SDX55_CPEALL_PACK-1.403198.3
Your issue had been investigated and confirmed that it was due to T-Mo SIM is blocked to work on MR5200. Please contact T-Mo for BYOD data plan. If your SIM card is from promotion plan tied to a certian device, you will see the issue.
Thanks
This is a patently false statement.
I have a BYOD plan.T-Mobile has confirmed that their sim cards are not blocking the device.
Christine,
I just purchased the MR5200 1 week ago. I am experiencing random dropping of my AT&T cellular connection. I have a new AT&T 5G ulimited plan and I do not experience any issues connecting to the ISP. The APN is configured properly, as AT&T broadband, broadband. Connection is always strong.
I need the device to be on 24/7 to accomodate security cameras, NAS and a security system alerts. I have set up the MR5200 as a VPN and IP passthrough modem, with WIFI turned off. The units battery pack has been removed and I power it from a UPS for it to remain powered on. It is connected to my Linksys 1900acs router which has expressvpn installed on the router so all traffic passes through the vpn.
The past two days I have been experiencing random disconnects of my network to the MR5200. It dropped the connection to my network around 3 pm on 2/18 and then again at 4 am on 2/19. I have to turn everything off and then turn the MR5200 on, then the router, then my computer for me to re-connect everything. The MR5200 is running the latest Netgear firmware.
Since I need a reliable system to work 24/7, I went back to running my Netgear LB2120 in bridge mode.
I am writing my concerns to see if I have made a mistake setting up the MR5200 for my network or if the unit is not reliable as I need, to return it for Amazon refund. I need something reliable, not intermittent like I am experiencing.
Thank you,
Paul
Try locking to 4G LTE. I had a similar problem that appeared to be cuased by 5G coming and going, which resulted in it getting stuck in 3G.
I'm in a marginal 5G area, when 5G unlocked it reverted all the way back to 3G. I believe the LB2120 is a 4G device?
If so, maybe you can only use 4G relilably in your area... At least its one possible cause to investigate.
Stevexxx,
Ok, I reset the MR5200, and then set it back up. No WIFI, no batttery, VPN & IP passthrough. This time I changed the Band Region to LTE and NR5G. My thought is that if the 5G network disconnects this setting should revert and pick up the LTE Bands also in my area.
I'll let it run overnight and see what happens. Thank you for your answer. Appreciate it. I'll give it one more chance before I send it back.
Paul
Hi,
Is it possible to connect a USB storage device to the MR5200 for then to run a port forwarding to the device for WAN access?
- If not;
Can I connect a network storage device through the network port (RJ45) on the router and run port forwarding for WAN access?
cyberfox wrote:
Hi,
Is it possible to connect a USB storage device to the MR5200 for then to run a port forwarding to the device for WAN access?
- If not; - This is not supported
Can I connect a network storage device through the network port (RJ45) on the router and run port forwarding for WAN access?
You can connect a NAS to the RJ45 port, but I don't think you can connect back to it remotely since most of carriers doesn't support such remote access to your network after the device.
Hi There,
We purchased two 5G MR5200 model and we're experiencing a major issue of the internet traffic getting blocked when connecting the router to any Cisco switch port and squid server!
We tried to investigate the issue with no success, we can ping the M5 router but we can't ping or access the internet as it's getting blocked somehow. We tried 4G TP-LINK / Huawei routers and we don't face this issue at all, everything is going well. If we connect the M5 router directly to any PC it will work fine but not the other way around.
We're not sure exactly what's the source of this issue .. we hope someone can support us with a solution to this major problem.
My 5200 bought in March 2021 i also acting up.... Mobile Broadband disconnected and message is: Your dataconnection is disconnected. Theres nowhere to reconnect . so can't use the MR5200
ChristineT wrote:Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear from you. We have had a very small handful of reports from around the globe of issues with the following:
- Issues connecting to the cellular 4G or 5G network
- Hotspot randomly rebooting
- Cellular/WiFi connection drops randomly
We are unable to replicate any of these issue but take this feedback very seriously. If you're experiencing any of these issues please feel free to post the details by replying to this topic and I'll ensure it gets passed along to our engineering team.
I'm looking forward to hearing from you!
Kind Regards,
Christine
ChristineT wrote:Good day Nighthawk Community,
I'm reaching out to you today in hopes of soliciting your help. If anyone is experiencing any issues with the Nighthawk MR5200 (M5) Mobile Hotspot we want to hear from you. We have had a very small handful of reports from around the globe of issues with the following:
- Issues connecting to the cellular 4G or 5G network
- Hotspot randomly rebooting
- Cellular/WiFi connection drops randomly
We are unable to replicate any of these issue but take this feedback very seriously. If you're experiencing any of these issues please feel free to post the details by replying to this topic and I'll ensure it gets passed along to our engineering team.
I'm looking forward to hearing from you!
Kind Regards,
Christine
.... pls help...Just unpacked and set it up just enough to get here on my Mac.
I intend on doing a lot of streaming/ OS updates/ downloads, as I have been before this device.
AT&T service
I am fumbling with the settings and I am finding the online and paper docs incomplete and misleading.
I downloaded Nighthawk app for my iPhone. It wanted me to scan the QR Code. I didn't find it.
Soooo I went with the manual setup and it is now telling me "Router Not Supported"
And the same screen wanted me to download an ancient (obsolete?) Netgear app.
I bought this thing to replace my wired 'net service because the next available repair appointment was a bit over a week away.
Just wondering what it will take to get comfortable with GOOD setup directions.
For MR5200, you can use TouchUI to set up the device or log in to WebUI to set up the device. You can refer to QSG for a quick reference.
The Nighthawk App is for Netgear Nighthawk router, which is not compatible with MR5200.
Please check you AT&T APN is set up correct. There are 3 options.
Broadband - For LTE plan
nrbroadband - For 5G plan
There is another one for FirstNet SIM. If you need it, I can help to check.
Please let me know if you have any other issues.
Thanks
On my android I use the Netgear Mobile App with my MR5200, works great!
Netgear Mobile App on Android works fine with MR5200. But the app currently doesn't support latest iOs versions. So the APP can't be used on the latest Iphones.
Thanks
@ ChristineT
1. I am experiencing random wifi drop-outs.
2. I am experiencing random Cell drop-outs.
3. I might have reboot issue --- as I have tried running the device with and without the battery and have fumbled with the screen and power button several times. I am concerned about having to choose either a manual restart OR abusing my battery by leaving it installed to ride power bumps.
Knighthawk M5
Hardware V 1.0
GUI V MR5200-100EUS_04.02.196.00
Firmware V NTGX55_12.04.10.01
Modem V MPSS.HI.20.c3.5-00010-SDX55_CPEALL_PACK-1.403198.3
PRI V 02.02
I am trying to replace my DSL service with this.
Mac OS Monterey V 12.2.1
AT&T Elite Unlimited Service
It might be ATT. I found I am losing my DNS choices and some of my ‘net software just doesn’t get out there.
I also discovered that my unlimited data plan excludes this device —- 😤
I am returning the device to Amazon.
Oldguy99 wrote:
It might be ATT. I found I am losing my DNS choices and some of my ‘net software just doesn’t get out there.
I also discovered that my unlimited data plan excludes this device —- 😤
I am returning the device to Amazon.
Where did you get the AT&T SIM card? Was it for your phone plan?
Thanks
John
- Hi. Just saw your post. Having issues with M5 to my Orbi. Orbi only permits AP mode which is a waste of the $$$ investment because obviously I'd like to use its superior router capabilities over the M5. But in router mode there's one or more of Double NAT/conflict and the M5 switches its Wi-Fi radio back on which I definitely don't want for reasons of interference and power usage. Any suggested solutions? Bridge mode creates same issue. Thanks.
Hi,
Not sure I follow the details, but have you tried this:
