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Forum Discussion
Since Insight update, the app does not show connected clients.
I have the same problem with SXR80. Insight 10.0.0 update (SXx80 firmware 4.3.4.300). Since Insight update, the app does not show connected clients. When I log on to the router (192.168.x.x) it shows all the connected clients, so definitely an Insight issue. In the insight app under location>wifi, it shows 23 , under health>wireless it shows 7, but when you go to click through to see the clients, nothing shows. When you click through normally to device>connected clients, nothing shows. It is becoming annoying. Any help appreciated
5 Replies
The issue is the same on the web version of the Insight management portal and the iOS (Apple) version 10.0.0. Have restarted network in sequence prior to posting.
How about a factory reset and setup from scratch using the SXRs web page setup routine using a ethernet connected PC and web browser?
That seems a bit drastic considering it’s an update issue with the insight management portal. The management portal is not reflecting the router management page. I think I’ll wait until the first insight update. Everything was fine until the update last week.
What phone platfrom are you using? Apple or Android?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
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