I have 20+ devices connected to the internet, but only 6 show in the nighthawk app. I am trying to control my daughter’s computer use but it’s impossible if I can’t see it and turn off the connection! They all used to be there and were just gone one day.
Any help appreciated.","body@stringLength":"299","rawBody":"Hello,
I have 20+ devices connected to the internet, but only 6 show in the nighthawk app. I am trying to control my daughter’s computer use but it’s impossible if I can’t see it and turn off the connection! They all used to be there and were just gone one day.
Any help appreciated.","kudosSumWeight":7,"postTime":"2021-08-02T04:44:19.404-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2123087_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":34493},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello, I have 20+ devices connected to the internet, but only 6 show in the nighthawk app. I am trying to control my daughter’s computer use but it’s impossible if I can’t see it and turn off the co...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOToxfGludCwyMTIzMjQ4LDIxMjMyNDg","node":{"__ref":"ForumReplyMessage:message:2123248"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOToxfGludCwyMTIzMjQ4LDIxMjU3MDQ","node":{"__ref":"ForumReplyMessage:message:2125704"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOToxfGludCwyMTIzMjQ4LDIxNDE4MjY","node":{"__ref":"ForumReplyMessage:message:2141826"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOToxfGludCwyMTIzMjQ4LDIxNTY2OTk","node":{"__ref":"ForumReplyMessage:message:2156699"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOToxfGludCwyMTIzMjQ4LDIxNzc0NzA","node":{"__ref":"ForumReplyMessage:message:2177470"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:2123087":{"__typename":"Conversation","id":"conversation:2123087","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2123087"},"lastPostingActivityTime":"2022-01-30T06:42:30.598-08:00","lastPostTime":"2022-01-30T06:42:30.598-08:00","unreadReplyCount":28,"isSubscribed":false},"ModerationData:moderation_data:2123087":{"__typename":"ModerationData","id":"moderation_data:2123087","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2123087_1":{"__typename":"Revision","id":"revision:2123087_1","lastEditTime":"2021-08-02T04:44:19.404-07:00"},"CachedAsset:theme:customTheme1-1755165471673":{"__typename":"CachedAsset","id":"theme:customTheme1-1755165471673","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Is it seen on the Routers web page using a web browser?
If it's seen there, whats the HOST NAME of this PC seen on the routers web page? There maybe some special characters in the HOST name that may not work right for the app. You might change it to something simple, no special characters or spaces. Alpha characters and maybe all lower case.
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I also have the AC1900 and this has happened to me as well. The router admin webpage and the application both indicate I only have 3 devices connected.
I've completed these steps to get to work temporarily:
1. Reset router to factor defaults.
2. Plugged in my PC only as the router booted back up and set up my network from there.
As I reconnected my devices everything started working, I could see and control my 15+ devices connected to the network. Then fast forward to not even four days later... The admin webpage AND the mobile app again indicate there are only 2 connected devices on the network. If I navigate to the access control page on the web interface, I can see the full line of devices connected but I can only block or allow the devices on the network from that page. I'd like to be able to prioritze certain devices on the network and also see which device are taking up the most bandwidth. Because of this I also don't know which band the devices are connected to 2.4ghz or 5ghz. (except for the 3 it actually shows) Does this mean I'm going have to be resetting my router 5+ times a month?? My goodness..
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":4,"postTime":"2021-08-08T19:28:27.234-07:00","lastPublishTime":"2021-08-08T19:34:48.028-07:00","metrics":{"__typename":"MessageMetrics","views":33713},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDIxMjU5MTMsMjEyNTkxMw","node":{"__ref":"ForumReplyMessage:message:2125913"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDIxMjU5MTMsMjEyNTk1Mg","node":{"__ref":"ForumReplyMessage:message:2125952"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2125913":{"__typename":"ModerationData","id":"moderation_data:2125913","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2125913":{"__typename":"ForumReplyMessage","uid":2125913,"id":"message:2125913","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:en-home-networking-apps/message:2123087/message:2125913","revisionNum":1,"author":{"__ref":"User:user:74881"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-networking-apps"},"parent":{"__ref":"ForumReplyMessage:message:2125704"},"conversation":{"__ref":"Conversation:conversation:2123087"},"subject":"Re: Router app doesn’t show connected devices","moderationData":{"__ref":"ModerationData:moderation_data:2125913"},"body":"
What Firmware version is currently loaded?
\nI would post about this over in the NH router forum and let the forum moderator know about this as well. Seems like there maybe a problem in FW which would effect the NH app.
\n\n\n\n
LongFellow wrote:
\nI also have the AC1900 and this has happened to me as well. The router admin webpage and the application both indicate I only have 3 devices connected.
\n\n
I've completed these steps to get to work temporarily:
\n1. Reset router to factor defaults.
\n2. Plugged in my PC only as the router booted back up and set up my network from there.
\n\n
As I reconnected my devices everything started working, I could see and control my 15+ devices connected to the network. Then fast forward to not even four days later... The admin webpage AND the mobile app again indicate there are only 2 connected devices on the network. If I navigate to the access control page on the web interface, I can see the full line of devices connected but I can only block or allow the devices on the network from that page. I'd like to be able to prioritze certain devices on the network and also see which device are taking up the most bandwidth. Because of this I also don't know which band the devices are connected to 2.4ghz or 5ghz. (except for the 3 it actually shows) Does this mean I'm going have to be resetting my router 5+ times a month?? My goodness..
\n\n
\n
\n
\n
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With Nighthawk app only two devices out of 12 were showing they were connected even though all devices were in fact connected. they all were visible in the browser. the R7000 router Firmware and App versions are the latest, v1.1.11.126 and 2.10.6.1635 respectively. I have tried factory reset of the router which worked for about an hour than reverted back to the same issue. App removal and reinstall did nothing.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2021-08-09T08:48:24.782-07:00","lastPublishTime":"2021-08-09T08:48:24.782-07:00","metrics":{"__typename":"MessageMetrics","views":33577},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDIxMjU5OTQsMjEyNTk5NA","node":{"__ref":"ForumReplyMessage:message:2125994"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:2125994":{"__typename":"ModerationData","id":"moderation_data:2125994","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2125994":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:74881"},"id":"message:2125994","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:en-home-networking-apps/message:2123087/message:2125994","revisionNum":1,"uid":2125994,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-networking-apps"},"parent":{"__ref":"ForumReplyMessage:message:2125952"},"conversation":{"__ref":"Conversation:conversation:2123087"},"subject":"Re: Router app doesn’t show connected devices","moderationData":{"__ref":"ModerationData:moderation_data:2125994"},"body":"Was this working on prior version of FW by chance or has been been happening all along?
\n\n
larryebert wrote:
\nWith Nighthawk app only two devices out of 12 were showing they were connected even though all devices were in fact connected. they all were visible in the browser. the R7000 router Firmware and App versions are the latest, v1.1.11.126 and 2.10.6.1635 respectively. I have tried factory reset of the router which worked for about an hour than reverted back to the same issue. App removal and reinstall did nothing.
\n
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I'm seeing the same problem on an R7000 with V1.0.11.126_10.2.112. Is this something Netgear is fixing?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"122","kudosSumWeight":2,"postTime":"2021-09-19T11:13:13.328-07:00","lastPublishTime":"2021-09-19T11:13:13.328-07:00","metrics":{"__typename":"MessageMetrics","views":33082},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDIxNDMwMTksMjE0MzAxOQ","node":{"__ref":"ForumReplyMessage:message:2143019"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:2143019":{"__typename":"ModerationData","id":"moderation_data:2143019","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2143019":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:74881"},"id":"message:2143019","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:en-home-networking-apps/message:2123087/message:2143019","revisionNum":1,"uid":2143019,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-networking-apps"},"parent":{"__ref":"ForumReplyMessage:message:2141826"},"conversation":{"__ref":"Conversation:conversation:2123087"},"subject":"Re: Router app doesn’t show connected devices","moderationData":{"__ref":"ModerationData:moderation_data:2143019"},"body":"Has a factory reset and setup from scratch been performed since last FW update?
\n\n
stuart_k_rogers wrote:
\nI'm seeing the same problem on an R7000 with V1.0.11.126_10.2.112. Is this something Netgear is fixing?
\n
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Same issue. Was working fine until one day it was not. I can only see two devices on my Nighthawk app. When I log into the router on a web page, I see the same two devices listed there. I am currently connected using a device which does not show up in attached devices. I can switch to Access Control and all my devices are listed. I just have to find them by MAC addess which is not as straighforward.
Things I have tried so far (but have not worked for me):
Deleted Nighthawk app and reinstalled it
Tried different browsers
Rebooted router
Changed the channel on the router (rebooted)
Downgraded my firmware to the next lower level (rebooted)
I have not performed a factory reset because I've read where several people say that works for a few hours then the problem resurfaces.
It's weird this just started all of a sudden.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":3,"postTime":"2021-11-07T11:19:59.403-08:00","lastPublishTime":"2021-11-07T11:19:59.403-08:00","metrics":{"__typename":"MessageMetrics","views":32220},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1000264":{"__typename":"User","id":"user:1000264","uid":1000264,"login":"jbraun","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-12-26T15:47:32.009-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:40"},"entityType":"USER","eventPath":"community:ejquo23388/user:1000264"},"ModerationData:moderation_data:2177470":{"__typename":"ModerationData","id":"moderation_data:2177470","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:999515":{"__typename":"User","id":"user:999515","uid":999515,"login":"Pacey_IV","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-12-22T13:17:32.167-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:999515"},"ForumReplyMessage:message:2177470":{"__typename":"ForumReplyMessage","uid":2177470,"id":"message:2177470","entityType":"FORUM_REPLY","eventPath":"category:home-wifi-routers/category:home-networking/category:English/community:ejquo23388board:en-home-networking-apps/message:2123087/message:2177470","revisionNum":1,"author":{"__ref":"User:user:1000264"},"readOnly":false,"repliesCount":8,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-networking-apps"},"parent":{"__ref":"ForumTopicMessage:message:2123087"},"conversation":{"__ref":"Conversation:conversation:2123087"},"subject":"Re: Router app doesn’t show connected devices","moderationData":{"__ref":"ModerationData:moderation_data:2177470"},"body":"My router 'connected devices' used to show all devices just fine, I think it's something with the latest firmware 1.0.11.128_10.2.112.
Oddly enough, my Netgear Genie app on my Windows machine still shows all connected devices, but I'm not sure if that's actually connecting to the router to get the list. Also, on the BASIC Home page, it lists the correct number of devices (22) but when I click on the link to list it only shows 9!!! There's no rhyme or reason either, some are wifi some are hardwired.
This bug is aggravating and I hope Netgear resolves the issue soon.
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