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RAX40 dropping signal
Anyone else experiencing signal loss randomly with latest firmware?
ISP is good, router works fine after reboot, but it's almost daily and sometimes twice a day.
Running Firmware V1.0.3.80_1.0.1
- I ended up swapping for an ASUS AX3000. This being the final straw, I have had multiple issues over the last year and change from SmartConnect not working at all to spontaneous reboots. I couldn’t go much more than a week without some sort of issue.
106 Replies
I am having the same issue. Do you know how to resolve this?
- I ended up swapping for an ASUS AX3000. This being the final straw, I have had multiple issues over the last year and change from SmartConnect not working at all to spontaneous reboots. I couldn’t go much more than a week without some sort of issue.
Hi. Happens about twice a week to me, V1.0.3.80_1.0.1.
- I’m also having this same issue and have to reboot my router constantly as well to solve issue with the RAX35 (Same router as the 40 but with no USB port) firmware V1.0.3.80_1.0.1
I'm facing the same issue where the WiFi network drop randomly and is undetectable by any device. A reboot fixes it, but a reboot also takes about 4-5 minutes - and as I'm working from home for a tech company, a reliable high-speed internet conenction is a must.
ngrover wrote:Anyone else experiencing signal loss randomly with latest firmware?
ISP is good, router works fine after reboot, but it's almost daily and sometimes twice a day.
Running Firmware V1.0.3.80_1.0.1
- Any feedback from Netgear at all? I’m having the same problem. I read from users of rax35 that they tried rolling the firmware back to the previous version and it seems to be working. I’m trying to do that now.
obviously the netgear support staff don't give a crap about fixing this - it has been reported repeatedly by different customers/users of the RAX40 with no response at all.. where the heck are the support staff? This has happened to me 2 nights in a row and weirdly enough, around the same time!! we can't just be constantly rebooting our routers to "fix" the issue...
Been having the same problem since the router was installed on 5/27/20. I had the problem since day one with the initial firmware that was on the router, The latest firmware may have made it worse. I have had two open cases with netgrear about the problem. The first case they closed even after I ask them not to close it. Just yesterday, 8/5/20, I was on the phone with a support tech for an hour and was directed me to make several changes in the settings. First I was told to change the channel of the 2.4 side to channel 9 and on the 5 Ghz side to 124. Then in WAN sections I was told to change the MTU section from 1500 to 1400. She told me to see if that fixed the problem and let them know in 24 hours. If that did not work, they would replace the router. Well I just sent them a reply and told them that it DID NOT help and that I want the replacement router. I read through all the forums on this problem and they mostly say that the only thing that fixes this problem is to get another brand of router. Put the nighthawn on eBay and kiss it good by. As you mentioned, the router has to be rebooted daily and sometimes more than once in order to get an IPhone or iPad to connect. I'm not happy about it because it takes awhile for the router to reboot when your in a hurry to get on the network.
Good Luck. If you find a solution to this problem, let me know.
- Sounds eerily similar to my experience. Also worth mentioning new ASUS router boots in less than half the time the nighthawk did.
How don't we have answers to this??
I've been having this problem since I got the router a few months ago. I thought it was my internet at first but it didn't make any sense.... And I can't really return the router now. Finally found this today, feel like an idiot for trusting netgear.
Will warranty give us a different router? Are there plans for a fix for this?
Dustin_V we need some answers.
yeah it's rather absurd that we have not had any inputs from anyone from Netgear support around this issue. Even after rolling back to the previous firmware version the router has yet again lost WIFI connection overnight and I had to once again restart the darn router. And after doing so, ALL OF MY SETTINGS REVERTED BACK TO FACTORY again!!! What the heck is going on here Netgear?!?!
I believe the warranty is a year but support or premium support that comes with the purchase is only 90 days. After which they SELL or want you to buy premium support. All I can say is if they replace the router and I still have the issue, Netgear is out and I will be looking for an ASUS or TP Link etc. I frankly think their support sucks and their firmware updates suck also. They don't seem to be in an hurry to fix the firmware. By the way, their support is in India and it is sometimes difficult to understand them. The support tech that I talked to told me that they would send a replacement if the adjustments I made to the settings at their direction did not work. Now I'm wating to see if they are true to their word and send a replacement that will work. I'm not getting my hopes up on anything.
I've just opened up a support request, but not counting my lucky stars that I'm going to get any actual useful support on this at all..
Christian_R tagging you too since you normally answer a lot here on the forums and we haven't had an answer for this for more than a month that the topic has been open.
- I made a mistake of updating to the newest version last night and what a day I had today!
I have to say that I’m shocked that the company would keep such a buggy firmware update on their website and force it via the mobile app! This new firmware should’ve been pulled months ago.
Anyway, my issue was related to my Apple TV completely stalling the router and making it kick out all the devices until a router reboot. After each reboot the router worked until you tried streaming anything on the Apple TV, after which the same issue would happen immediately.
The factory reset did not solve it. I had to roll back to the previous firmware (64) and it seems to have fixed it!
My advice, don’t update this router to the latest firmware and if you did and are having issues, roll back to the previous version.- Can someone on this board who still have 90 days tech support tell the tech support team to remove the freakin’ firmware until a new one is made? It’s so stupid that we can’t even email
Or report bugs!After a ticket is closed, they send you a survey. Since I had to open three, I just finished the last survey and I didn't hold back on the criticism of their support and the buggy firmware that they still have up on their servers. I don't know if will do any good but I told them their support sucks and that they should remove the firmware before it causes more problems for their customers.
Yeah same for me, in that it appears to suddenly have no internet, even though the internet status is showing connected/good.
Also the 5Ghz wireless randomly seems to stop working, even though 2.4Ghz works fine. I've tried different channels for 5Ghz but makes no difference, plus all the wireless checks indicate the channel its on is suffering no interference etc...
Of course, also on V1.0.3.80_1.0.1 and none of this happened before this version.
Went back to the previous version of firmware 1.0.3.64 and all the problems go away. The greater problem is they still have crap version still up on their download page and any router that set to auto update will get the bad version. It seem they don't care. Also my router has recently reached the end of their 90 day free support and they keep asking me to NOW pay for support. Fat chance! If you went throught the posts on this issue you will notice that there are a whole lot a people with the same problems. I had three diffent spport people tell me about what they thoght was the problem. I finally figured it out and with the help of the last support person, I reverted to the previous version.
Good Luck
- So the support people know to revert your previous firmware and they are unwilling to take the firmware down? This is just crazy...
(Alternative solution) You may try to revoke back to firmware v64. At least the dropping occurrance was much lesser.
Reverting to an older firmware didn't really help much. Now i face other issues:
1. If i re-boot the router: there is no internet connection for 30 minutes
2. Takes >5 minutes to reboot
3. The devices it's connected to suddenly disconnect and then reconenct almost immediately - which is terrible when doing videocalls and day-trading.
Netgear should stop selling an half-baked product and refund the poor souls who bought this product.
In my guess, you didn't completely revert back to the older version firmware/
My layman suggestion:
1) Disconnect all the devices from router
2) Do the factoy reset, be patience in order to let this machine do it completetly & auomatically
3) Refresh the V64 firmware, be very very patience again.
Hope this can work!.
If problem insisted, do the same thing of me, buy a new Asus AX3000!
I tried all of that again, and it didn't work unfortunately. I guess I'm gonna have to go for the ASUS now. No issues with the Asus till now
owenico wrote:In my guess, you didn't completely revert back to the older version firmware/
My layman suggestion:
1) Disconnect all the devices from router
2) Do the factoy reset, be patience in order to let this machine do it completetly & auomatically
3) Refresh the V64 firmware, be very very patience again.
Hope this can work!.
If problem insisted, do the same thing of me, buy a new Asus AX3000!
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