Hi all,I’m desperately trying to connect my iOS device to my Brother MFC-J625W printer.There is already a Windows laptop connected with a USB cable and by wifi to the printer and a C7000 Nighthawk AC1900 Wifi Cable Modem Router providing wifi.The printer, the laptop, and my iOS device are all on the same Wi-Fi network.I can detect the printer on my iOS device, but when I try to print I get a message up saying it cannot connect and that the wireless routers ‘privacy separator’ needs to be disabled.I can’t find the option to do this on my wireless router literature anywhere.Any help locationing with this frustrating situation would be very much appreciated. Please! Thank you.

Duggs wrote:Okay, I did this manually and now I can print through the app, but it's awkward. I can't access the ISP or Web Management UI and nothing appears on my Wi-fi even though it's on the network. Any suggestions?Thanks, Duggs Sorry, I'm confused here? Didn't you want to print through the app? Or did you mean on an iOS device in general? What app are we talking about by the way? Now you've brought up a new problem it seems? What are you doing to trying to access the 'ISP'? I don't even have a clue what this is? Do you mean your ISP's web page (Spectrum, Comcast, AT&T, etc.)? Web Management, I assume you mean the Browser Genie app? What is the IP Address of the 'device'? If on iOS should find that in settings. What does 'nothing appers' mean? How about detailing what you are doing and what commands or URL's you are using and explain what you see or take screenshots and post.

Check this THREAD, last message. Suspect the Brother is holding old network information and thinks it is still on that network. Try the last message solution.

... and look for the app, or whatever Macs have, that manages the printer's connection to the wifi. That is what I did to fix a neighbour's HP printer. In essence, the issue has nothing to do with your router. It is up to the printer to behave itself and to connect to the wifi.

Duggs wrote:Model: C7000 Nighthawk AC1900 Wifi Cable Modem Router IrvSp, thank you so much for replying.Are you suggesting I just reprogram the same network settings? Not on the router. On the Printer. It might be holding some information from the prior router. Same for the iOS device. Have that FORGET the network and re-attach it. One of those is not set correctly most likely. From the referenced thread, "I just reset the network option on brother printer and again setup the wlan connection" so try the printer wireless reset first, it may be all you need to do.

The Brother MFC has an own Web UI. For a simple test, can you access it using the MFC assigned IP address from the Windows system (Edge, IE, Chrome, ....) Web browser as well as from iOS (Safari)?

I can't connect iOS to Brother printer

23 Replies

IrvSp
Master
Jun 25, 2018
Check this THREAD, last message. Suspect the Brother is holding old network information and thinks it is still on that network. Try the last message solution.
- michaelkenward
  Guru - Experienced User
  Jun 25, 2018
  ... and look for the app, or whatever Macs have, that manages the printer's connection to the wifi.
  
  That is what I did to fix a neighbour's HP printer.
  
  In essence, the issue has nothing to do with your router. It is up to the printer to behave itself and to connect to the wifi.
  - Duggs
    Tutor
    Jun 26, 2018
    C7000 Nighthawk AC1900 Wifi Cable Modem Router
    
    Hello Michaelkenward,
    I downloaded Brother iprint and scan.
    It detects the printer but gives me the weird error message I described.
    
    Is there a better app?
    
    I appreciate your help... so frustrated!
    
    Best, Duggs
- Duggs
  Tutor
  Jun 26, 2018
  Model: C7000 Nighthawk AC1900 Wifi Cable Modem Router
  
  IrvSp, thank you so much for replying.
  I'm a little confused because the printer is still on the same network. I'm just trying to use iOS on it.
  
  The Windows laptop has been on the network and I'm on the wifi right now.
  
  Are you suggesting I just reprogram the same network settings?
  
  Thank you for clarifying.
  
  Best, Duggs
  - IrvSp
    Master
    Jun 26, 2018
    Duggs wrote:
    Model: C7000 Nighthawk AC1900 Wifi Cable Modem Router
    
    IrvSp, thank you so much for replying.
    
    Are you suggesting I just reprogram the same network settings?
    
    Not on the router. On the Printer. It might be holding some information from the prior router. Same for the iOS device. Have that FORGET the network and re-attach it. One of those is not set correctly most likely. From the referenced thread, "I just reset the network option on brother printer and again setup the wlan connection" so try the printer wireless reset first, it may be all you need to do.
schumaku
Guru - Experienced User
Jun 30, 2018
Duggs wrote:
The printer, the laptop, and my iOS device are all on the same Wi-Fi network.

I can detect the printer on my iOS device, but when I try to print I get a message up saying it cannot connect and that the wireless routers ‘privacy separator’ needs to be disabled.

Coming back to the OP initial post - I would not wonder any second if the C7000 (unknown firmware version) has a problem with the transparent communication (Multicast, Boradcast, ...) within the same wireless and/or between the different WiFi/radio interfaces and/or the GbE LAN ports. Beyond of updating to the current firmware (options might be limited of the Cable Modem is under the Cable ISP management) - this is something Netgear must look into.
- michaelkenward
  Guru - Experienced User
  Jun 30, 2018
  schumaku wrote:
  
  Beyond of updating to the current firmware (options might be limited of the Cable Modem is under the Cable ISP management) - this is something Netgear must look into.
  
  As you say, the ISP has to update firmware on that device. Neither the user nor Netgear can do it.
  
  I still think that has nothing to do with this issue.
  
  In all of the talk of resetting various bits and pieces, I see not suggestion of a modem/router reset. That would eliminate any possible "memory issues" on the part of the modem/router. But that too is probably not the issue.
Bmess
Aspirant
Nov 01, 2018
- michaelkenward
  Guru - Experienced User
  Nov 02, 2018
  If you are seeking help Bmess, you will have to say something about what the problem is, what you have tried from the earlier discussion, and where is goes wrong.
  
  You might find it easier to start your own fresh discussion.
Mark96
Aspirant
Apr 29, 2019
Normally, People can't connect their printer to the IOS device due to the few reasons.

1. Network communication problem.

2. Firewall issue.

3. Driver issue.

Now let me give you the instructions to fix the problem.

1. Be sure your printer and IOS devices is connected from same network. If they are not connected yet. you should go ahead and connected them right now.

2. Also, you should check firewall and antivirus settings.be sure,your antivirus or firewall is not blocking the printer. so you should turn off the security and then try to connect your printer now.

3. If you get brother pritner offline error during printing or scaning a document on any device. you should uninstall the printer and reinstall it once again.

4. After following all these instructions, if your pritner doesn't work for you yet. you should reset your printer to the factory settings and reconfigure it again. I am sure your printer will start working fine.

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I can't connect iOS to Brother printer