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Nighthawk AX8, Model CAX80
Just purchased the new Nighthawk AX8 - CAX80 modem/router. After getting it set up on my Spectrum internet service I can't VPN into my work.. I've checked all parameters and have spent hours on the phone with my company, but something within the router is blocking my VPN tunneling into work.. Any suggestions? I've tried port forwarding, reseting to factory default, everything and still no VPN. When I try connecting via my work laptop (Cisco AnyConnect) it times out and gives an error "Could not connect to server. Please verify internet connectivity and server address". I know I have internet, so not sure where the holdup is.
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can you please post a pcap capture.
Does it happen on wired connection as well?
did you try with DMZ? (just for test purposes)
- I will post pcap. I did try DMZ but no luck. It’s also wireless
What is a "pcap"?
I believe that is a file made by wireshark networking scanning program...
kirby30500 wrote:What is a "pcap"?
- I am having the same problem and it's driving me nuts. Netgear tried helping me but to no avail.
I use Cisco Any Connect. 3 other VPNs (different jobs/people in household) work fine. I have tried both wireless and wired, and 2 different computers.
Not sure if it's the specific Cisco VPN or some setup issue on my work side tho they deny that.can you please post a pcap capture.
Does it happen on wired connection as well?
did you try with DMZ? (just for test purposes)
- I had same experience with cax80 and cisco anyconnect. work is not seeing any traffic on port 4500 as they do with old device.
I just purchased the CAX80. everthing worked well except i cannot connect to my Sonic Wall VPN. I spent hours with our outside ITtech on with netgear techs. It IS the modem router. everything else works. we have a NetGear c7000 we have used for years. no problem. when we use hotspots. no problem. We tried everything suggested by tech support at netgear. finally our IT person suggested replacing the unit since Netgear techs said it should work. they have balked at doing so. we went forward and replaced the unit with a brand new unit.
Exaclty the same problem. We were told tech support would call today. We have out staff and IT people waiting. The call was to take place at noon, its now 1:00.
So there must be a setting within the unit that needs changing or an update.
Any one have any thoughts about what has worked.
Here is what our IT people did with netgear:
Here are the things that we tried: 1. Disabled the firewall on the Netgear device2. Put the computer we were troubleshooting with in the DMZ3. Enabled the option on the Netgear to respond to ping on the WAN interface None of these fixed the issue. From the logs on the SonicWall, I could see that the VPN software on your computer was able to send the initial request to the SonicWall but when the SonicWall tried to send communication back to the computer, it never received a response, so the Netgear device is blocking that communication. Port forward could work but it should not be necessary for this type of connection. In addition, if it did work, it would not be considered a solution because it would only work for one computer, due to how port forwarding is required to be setup. I kept reiterating that it was an outbound VPN connection because the tech support agent we initially spoke with thought that we were trying to setup a VPN device behind the Netgear device, which would allow you to VPN into your home network when you are not home. But that’s not the setup that we are working with, it’s the computer that is trying to make an outbound VPN connection to the SonicWall that is at your office. Hope this helps and I’m available for a call, if needed. Thanks, Scott
I have exactly the same issue. My VPN IPSEC connection into work stopped working as soon as I installed CAX80 night hawk. I can connect using my verizon hot spot and another router. I'm using Cisco anyconnect and tech support told me that CAX80 does not support 3rd party VPN software. But that doesn't make sense since I was able to connect to another VPN using TLS.
If this continues, I'm going to have to return it.
- I seem to be having the very same problem. My work VPN seems to be working just fine but my wives will not connect at all.
With so many people having the same issue, you'd think NG support would take this more seriously. When they cant figure it out, they tell me they're going to call e back - then I get an email asking me to rate their service. When I end up calling them because I don't hear from them, they tell me that the case has been "closed". I've had to open 4 or 5 ticket so far - all closed and none of them were resolved. I even refer them to this thread - it doesn't sound to me like they're interested in reading community blogs.
You'll need to keep in contact with NG support. Not much that can be done here in the forums.
Good Luck.
IF your VPN is working and your wife's isn't, I would check into the Mfr of this one VPN for help and information. Would be something they would have more information about since it's there product and your VPN is working.
Nauren wrote:
I seem to be having the very same problem. My work VPN seems to be working just fine but my wives will not connect at all.
To anyone in this thread can help provide a Wireshark PCAP trace log of when this happens with the VPN while trying to connnect thru the CAX80, please let me know.
Hey I was having the same issues.
I have firmware V2.1.3.5
I did the following:
1. go to advanced settings
2. go to Setup
3. go to WAN Setup
4. Disable IPSEC ALG
This allowed me to connect.
Hope this helps
Yes, this is what Netgear recently suggested to me as well and it did solve the issue. The **bleep**ty part is, it took them 9 months to provide a working solution.
Wow - that's like way too long for such a simple and direct resolution.
Well as long as your back up that all that matters.
Now - get back to work - LOL
