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Forum Discussion
Nighthawk C7800 firmware update stuck
My nighthawk C7800 router is stuck in constant firmware upgrading.....
I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. When I rebooted the upstream and downstream lights just blink and any web browser or trying to access the router admin I get the same message....firmware upgrading. After it sat like that for a 6 hours I thought maybe the firmware corrupted.
Was still under Best Buy return time so swapped it for a second c7800 router. As soon as I plugged it in and it got my Comcast signal the upstream downstream lights flash then it says firmware upgrading and just stays that way. After hours of talking to Comcast and Netgear in India both say it’s the other company I need to talk to. I brought it back and got a third C7800 router....same thing. Firmware upgrading. Comcast says I’m connected on their end but I have no internet and just get firmware upgrading on web browsers and the router admin screen.
I’ve seen others post about this but the OP never says if they got it fixed.
I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. When I rebooted the upstream and downstream lights just blink and any web browser or trying to access the router admin I get the same message....firmware upgrading. After it sat like that for a 6 hours I thought maybe the firmware corrupted.
Was still under Best Buy return time so swapped it for a second c7800 router. As soon as I plugged it in and it got my Comcast signal the upstream downstream lights flash then it says firmware upgrading and just stays that way. After hours of talking to Comcast and Netgear in India both say it’s the other company I need to talk to. I brought it back and got a third C7800 router....same thing. Firmware upgrading. Comcast says I’m connected on their end but I have no internet and just get firmware upgrading on web browsers and the router admin screen.
I’ve seen others post about this but the OP never says if they got it fixed.
23 Replies
- After trying 3 brand new routers...and Comcast coming to the house to test my lines...routers never able to complete firmware upgrade...just stayed frozen and upstream down stream lights blinking even though I had internet connection. Returned to the store and going to another brand. Netgear’s only support was to turn router off and back on. That’s not support that’s common sense.
New firmware must not work with Comcast. Disappointed cause the first one worked amazingly until the firmware update.
Also Netgear support? Hahaha fail
Drewsml95 wrote:
My nighthawk C7800 router is stuck in constant firmware upgrading.....
I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. When I rebooted the upstream and downstream lights just blink and any web browser or trying to access the router admin I get the same message....firmware upgrading.Firmware upgrades on cable modems and modem routers are essentially down to the Internet service provider. Neither you nor Netgear can do anything about it. That's is how ISPs like things.
Here's the official line@
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
- I understand the NETGEAR firmware update comes from the ISP...and it was trying to do the upgrade but was just frozen and not actually upgrading which gave me no internet connection. ISP even came out to my house to help and couldn’t get the firmware update to do anything except show the screen “firmware is upgrading” on each of my browser windows. Even if I tried to go into the Netgear admin page everything was locked and just the message “firmware is upgrading”
The Netgear update was trying to update and not sure who’s end was keeping it from update...NETGEAR or Comcast....but if you’re NETGEAR don’t put Xfinity Comcast on the box if they don’t really support your product. Either way the 3 routers didn’t work ever again since the firmware was Auto pushed I just got off the phone with Comcast and they told me to contact Netgear about firmware updating, after I told them basically what you just said, that the update must come from the ISP. This is still the correct answer then? How on earth is this possible? Why is it this way?
NvrAgainNetgeer wrote:
I just got off the phone with Comcast and they told me to contact Netgear about firmware updating, after I told them basically what you just said, that the update must come from the ISP.
It is called passing the buck.
Not much more that anyone here can do.
I showed xfinity that on netgears site it claims they are responsible for the firmware update. Xfinitity agains refuses and pushes me back to Netgear. My fix I am stuck with Xfinitity but not Netgear so thank you very much for having me shell out 400.00 for a modem/router and then allowing me to get stuck in a blame game. I blame Netgear it is their product and if they are aware Xfinity is playing the blame game then they should do something about it to keep customers buying Netgear. Bye Bye Netgear.
I wonder if there are grounds for a class action lawsuit here???
- Came here to figure out how to upgrade the firmware and after 10 hours of BS I’m returning this overpriced garbage. Thanks folks
Zexdrex wrote:
Came here to figure out how to upgrade the firmware and after 10 hours of BS I’m returning this overpriced garbage.When you look for an alternative cable modem, don't make the mistake of looking for a brand that allows you to upgrade the firmware. They don't exist. Firmware updates for cable modems are pushed out by the Internet service providers.
- Yeah I always had surfboard modems and Netgear routers this was my first experience with an issue and in turn Netgear’s deplorable excuse for customer service. The way customers are dealt with by Netgear really just makes me not want to be one anymore or again. Thanks for the advice.
I was having a similar issue, my modem was giving me issues with trying to do a firmware update and was doing one infinitely. I somehow got lucky and it let me use the internet after having restarted it several times but it was still saying it was doing a firmware update. I had to change some port forwards for a server I am hosting and it would not let me access the admin page so I had no choice but to fix it. After reading around and people saying neither netgear or the ISP could fix it I messed around with it a bit. I figured, if it has to update than it must have internet connection to do so. I turned off the modem/router unplugged the coax/ethernet and kept the power cable plugged in. Powered it back on with all that stuff unplugged. Then went into the admin page on my computer and logged in. THEN plugged in the coax or ethernet depending on your connection. And it stopped doing the firmware update
ReturnDesender wrote:
And it stopped doing the firmware update
Probably more a case of stopped reporting that there was an update.
This conversation is related to a bug in the iOS Nighthawk app.
Nighthawk app same "firmware not updated" when it ... - NETGEAR Communities
Note the Netgear response:
Re: Nighthawk app same "firmware not updated" when... - NETGEAR Communities
We don't know where you saw this update message, or how you were addressing the modem/router. (App of browser graphical user interface.) So it is hard to tell if you are talking about the same thing.
- I'm having the same issue. Thing worked only okay for 2 months then one day slowed down, then stopped entirely. Now I get a black screen, two green lines, and a message stating, "Firmware is upgrading, please don't power off and wait [sic] upgrading to be completed..." How it's written I was afraid it was a Trojan horse or virus. But apparently the only thing Netgear does worse than communicate with Xfinity is grammar.
