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nighthawk r6700v2 losing internet connection periodically
Periodically i will lose internet connection to the router. when the pc is plugged directly to the modem theres is no issue. but whenever i lose connection through the router i turn the router off, unplug the modem for about 30 seconds then plug modem power back in and turn power on to router. once the router boots up i have internet connection again. its an easy fix but i should not have to keep doing this.
Hi Mkoish and Bob_Ross,
Please check this firmware and see if the same problem.
https://kb.netgear.com/000054437/R6700v2-Firmware-Version-1-2-0-16
103 Replies
I have this same issue that appears to be described throughout this channel. I will say i have the advantage over some others as i work for the ISP that services my home. I also have an extra added benefit that i can monitor the ISP provided Cable Modem that provides my internet. I have also had multiple other teams (CPE Engineering etc) double check everything on my account and Cable Modem. So i can say without a doubt that its not my ISP that is causing my issues.
My issue has been happening since i purchased this router. i will say that i will never buy another Netgear. I have tried every single Software version that has been available for this model and still nothing helps. I can also say that its only effecting devices on the WiFi (opening CMD terminal and trying to ping Google fails (or anything else for that matter)), and Wired connections do not appear to be effected (Playstation is fine). Internet just drops out 2-3 times a day (from what i can tell when the IP lease needs to renew). The only thing i can access is the router login site and it appears its best to do it via my iPad which works the fastest. I reset the internet connection by doing the following:
Login --> go to Advanced--> Advanced Home tab --> Internet Port --> Connection Status --> Click Renew
Once this cycles i am able to get back on the internet.
This without a doubt is the worst Wireless router i have ever owned and i have tested wireless routers (stand alone and integrated with Cable Modems) for my job.
what have other been doing to remedy this issue with Netgear??
- I had exactly the same problem described by MjAj. I isolated the problem to a failure of the router DNS services. When it failed I could still ping internet IP addresses. In my case i found that one device on my home network, an Amcrest IP camera, was triggering the router problem. I configured the camera to use a static IP address and I put my ISP DNS addresses in for the DNS instead of 192.168.1.1. My router has worked perfectly since I made that change to the camera three days ago. Prior to that, DNS failed consistently after about 17 hours of uptime.
I believe this to be a problem in the netgear firmware. I'm glad that I was able to work around it for myself. However I'm sure a lot of people are very frustrated by this.I too had an Amcrest Wireless camera that was added to the network just before my issues started. I too was able to get my devices working correctly when I manually assigned each computer to an IP and manually configured the DNS for each device, however I ended up returning it due to the hassle it would be for mobile wifi devices etc. I did not, however mess around with having the Amcrest camera use a static IP, so I wouldn't be surprised if that is the inital culprit to the DNS lookup failures.
@ElaineM
Not sure if you received my PM's, but I sent you the router S/N and case number for the performance issues I have with the 6700v2. When attempting to register the device, I got a message that my device has been registered by a support representative. Please let me know how to proceed.
- I had the exact same problem listed here - router dropped internet connection every night. I also saw the DNS_PROBE_FINISHED_BAD_CONFIG error. Restarting the router was a temporary solution.
Props to whoever made the link to the Amcrest camera static IP config, because I had that exact setup.
Changing my camera to use both static IP and a static DNS server seems to have solved my problem. Hello, I have this router for about a month now. It is working great in the first couple of weeks, but recently I have been having disconnects everyday and even on multiple times a day. I am using the latest firmware version V1.1.0.42_1.0.1. I am not sure if the latest firmware is causing this but some people in this thread said that backing out to earlier firmware does not help.
I have just tried switching the router's MAC address to my laptop's so I will see if this fixes the problem or not.
If this does not work either, netgear really needs to recall this product and either fixing it, or give full refund. My 30 days return windows has just expired a few days ago, if I knew a lot of people having this problem I would have returned it.
Exact same issue, and I have an Amcrest IP cam (the 720p model). Going to try and assign it a static IP/DNS and hopefully that will fix the issue. I've been running that camera for 18 months with my previous router (Asus RT-N66U) and never had a single DNS issue. This is gointg to make me very unlikely to buy Netgear next time due to the amount of time I have had to spend troubleshooting this issue.
Just following up regarding the R6700v2 RMA status. Wanted to inform you I spoke with a support engineer today and validated it was a hardware performance issue based on all troubleshooting steps that were performed. We're proceeding forward with a replacement router (different model #) so very satisfied here with the support you provided to make it happen. Thanks again!
Lbeagley79 That's great to hear! You're welcome.
Can someone from netgear finally help fix my situation?!?! I am the original poster, i got an RMA on the first router and what a surprise, second one has the exact same issues as the first..... Help me out here. I purchased a product that was supposedly fully functional, I have yet to get what i paid for.... With the amount of similar issues that the R6700v2 has if i get another RMA im very sure ill have the exact same issues again. So, help me out here?? Why cant i get what i paid for???
Same with me too. I am bought the router in US and had it brought to India. Now the support guys are just coming up with questions not relevant to this case.. They are asking questions like "are there any other devices nearby". I have had two other routers work in the same location without any issues for the past year. The problem started from the day R6700v2 was installed. I can't even RMA the device. I am stuck with this router and have to suffer with frequent disconnects. With the kind of support I am getting and the number of people reporting this, I am not going to buy another Netgear product. All these years I stood by Netgear and would always recommend Netgear to my family and friends, not so much anymore...
I have downgraded the firmware to V1.1.0.34_1.0.1, which has reduced the frequency of the disconnects but still not out of the woods. This clearly indicates a firmware issue. Why doesn't Netgear own up to this issue and release a new firmware which can actually fix rather than advice everyone on this thread to log tickets with support?
So it's not just me... My R6700V2 drops the connection periodically as well. On good days, it drops only every other hour. On bad days, it drops like every 10 minutes. I have to connect to a VPN for work purpose. Every time the connection drops, I have to reset the VPN. It is way beyond annoying. Tried to call support to return it, and the wait time for a rep is always more than an hour. No time for that. Netgeat, you can do better...
I also have this issue ever since I bought this router in July 2017. If this really is a hardware issue I would love to RMA and swap this out. If this can be solved with a firmware update then I'll gladly do that.
I've upgraded the firmware 3 times and factory reset it afterwards and that still hasn't resolved this issue. I wish I would have known about this before purchasing the router.
This issue is just out of hand.
after the last update (literally did it less then 9 hours ago) to the latest version and i have had to reset my router just about every hour since. DNS can not resolve through the router. This software issue is seriously rediculous!!!!!!!!!!!
NETGEAR FIX THIS **bleep**!!!!
i would also point out this has been constant since i purchased this wireless router back in June. i have upgraded Firmware every time i see a new one available in the hopes that it fixes my issue.
thtposted on this thread shortly after purchasing this router a few months ago hoping that NetGear would eventually respond to the obvious issue with this router considering the number of replies and views this thread has, but absolutely nothing has happened. I still need to be reboot the router on a regular basis, and the wifi still drops, although the ethernet will usually stay connected.
I had heard good things about NetGear, why I bought this router, but I am absolutely amazed bythe lack of response or concern by netgear. They seem as if they could care less that the router does not work. Terrible product and customer service.
Anyways, time to move on, anyone have any suggestions on a router from a different manufacturer? Would appreciate avoiding making a mistake like this again.
Thanks
Another firmware update done and another disappointment.
Roughly 5 hours into the new firmware and already had to reset the router 3 times for the same ongoing issue.
anyone else still having this issue?
router is running V1.2.0.8_1.0.1 at this point.
- I've had this issue multiple times since the last firmware update. It happens when I turn my computer on and at random times during the night/early morning.
Is this an RMA issue? Has anyone done the RMA process and had this fix their problem?
Same problem. Router recently started malfunctioning, no wifi or ethernet working. Have had router since July 2017, worked OK until this month. I have the latest firmware V1.2.0.8-1.0.1.
Router is plugged into a cable modem. Ethernet works directly from modem to computer. Throught the router the internet (modem-router-computer) does not work. Lights are on like they should be.
I have talked to support and was told to reset router. After reset it works for a few hours then stopped. Reset again works for a short time then goes off. Support keeps putting off giving me an RMA. Read here and elsewhere there is a hardware problem with this model. Also read ElaineM can facilitate a return and being sent a R7000 model. How do I get help on this frustrating issue. Netgear should just do a recall. Have been in touch with a friend to find out what's involved with a possible class action suit.
ElaineM contact me please.
