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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1.
User has been Auto deleted - all data lost. Can not acces local user home dir?!?
Can someone check this? Or tell me, in which log can I check this. Which log file should I look to see from which IP was launched this operation?
How to get data from lost home dir. You can send linux commands ...
clipping from the readycloud.log
…
Mar 27 09:05:21 nas-soha rcbrokerd[2577]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
Mar 27 09:05:27 nas-soha rcbrokerd[12023]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
…
system logs : image below (event is marked)
One year it's working fine. Maybe the problem is that it has been previously created a local user with the same e-mail. Local user tino.sosteric exist until yesterday but is now gone with his home folder.
Any help will be appreciated.
Br,
Tomi
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
706 Replies
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I would like some assistance as well, please!
Kohdee's message indicates the timeframe as 8AM - 12PM PST, but my users were all deleted at 4:59AM PST. It seems that I'm not the only one with users who were deleted outside the stated timeframe.
- kohdee's comment sounds promising. So I check mails every 10 seconds now...
"If there is a mistake that can be done, it will be done..."
Best wishes for all our data... We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
Appreciated if contacted because my readycloud user and associated home folder was also deleted on the 30th.
I was affected and am awaiting the email from Netgear. My unit will remain shutdown until I am contacted by Netgear as to the next steps.
Thu Mar 30 2017 8:33:29 Account: User 'XXXXXXXX@gmail.com' was deleted. Thu Mar 30 2017 8:33:22 Account: User 'YYYYYYYY@yahoo.com' was deleted.
I have 2 ReadyNAS devices using ReadyCloud. Today I am finding that all of my ReadyCloud accounts across both devices were deleted. The log entries are below. I also see that both devices have ReadyCloud turned OFF now. This was not my doing. WTF Netgear. You assholes.
Device 1
Thu Mar 30 2017 7:44:47 Account: User 'xxx' was deleted.
Thu Mar 30 2017 7:44:43 Account: User 'xxx' was deleted.
Thu Mar 30 2017 7:44:37 Account: User 'xxx' was deleted.Device 2
Thu Mar 30 2017 7:47:12 Account: User 'xxx' was deleted.
Thu Mar 30 2017 7:47:08 Account: User 'xxx' was deleted.
Thu Mar 30 2017 7:47:05 Account: User 'xxx' was deleted.
Thu Mar 30 2017 7:46:57 Account: User 'xxx' was deleted.- Sorry to bring bad news, once ReadyCLOUD home folders have been deleted, there's very little chance to recover any of their content, and you'd need data carving skills and BTRFS knowledge just to attempt it.
Thu Mar 30 2017 16:07:41 Konto: Benutzer "xxx1@gmail.com" wurde gelöscht. Thu Mar 30 2017 16:07:33 Konto: Benutzer "xxx2" wurde gelöscht. Thu Mar 30 2017 16:07:28 Konto: Benutzer "xxx3" wurde gelöscht. Thu Mar 30 2017 16:07:23 Konto: Benutzer "xxx4" wurde gelöscht. Thu Mar 30 2017 16:06:46 Konto: Benutzer "leafuser_xxx5" wurde gelöscht. Thu Mar 30 2017 16:06:46 Konto: Benutzer "leafuser_xxx6" wurde gelöscht. Thu Mar 30 2017 16:06:40 Konto: Benutzer "xxx7@gmail.com" wurde gelöscht. Thu Mar 30 2017 16:06:40 Konto: Benutzer "xxx7@gmail.com" wurde gelöscht. Thu Mar 30 2017 16:06:35 Konto: Benutzer "xxx8@gmail.com" wurde gelöscht No other log entries happened on the same day. The data seems to be lost. I have had snapshots for user folders enabled. How can I recover all the data now???
Until Netgear come back with a formal responce we are expecting all data to be a complete loss!
Still patiently waiting! :(
For some reason as of today I am unable to login to my ReadyNAS admin portal or access any of my shares that require admin access (i.e. all drives that don't have guest access). I haven't executed any updates to my system in the last few days. The last event I was involved with was replacing a defective drive last week (which rebuilt to restore my RAID5).
It couldn't have come at a worse time with some deadlines this weekend.
I'd be eternally grateful for any help or suggestiong for next steps to establish what the issue is and how to resolve it.
Same issue here. Lost admin/password access for no reason...
I have exactly the same problem! in the diary i have found that my account was deleted yesterday at 15:28:13
i have downloaded raidar and schuttled down the firewall avast. then raidar has found the machine and disk volume - then i can dowload my datas.... but what i schould now do????????!!!!!
and i log in with other name and passwort - admin/password
I have this very same problem including my account being deleted at 3.51pm on 30th March.
Any suggestions why this would have happened??
I was copying files to my ReadyNAS home folder after successful completion of copying the files. I started receiving a message the folder was no longer accessible. After researching the problem I had discovered the ReadyCloud was disabled, my home folder and all of my personal files have been deleted. I was wondering is there a way to recover my missing files for the NAS devices with through ReadyNAS OS or data recovery tools? And if so what data linux data recovery could I use?
- OS Reinstall didn't work for me, still can't log in using defaults.
If you performed an OS Reinstall, use admin / password on the local GUI.
- If you want to reset the password of the local admin user to its default (password), you can perform an OS Reinstall via the Boot Menu:
https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu Same issue here:
Did anyone had any support from NETGEAR on how to restore or recover the lost data?. Is it any contact available at NETGEAR to ask for help on this issue?
Hi,
Please send an email to
readycloudsupport@netgear.com from a valid MyNETGEAR email account
to register for your case. Please be descriptive of the situation, as much as possible.
Thank you very much,
Doug
My ReadyNAS, which is running the latest OS has been running fine for over a year now. I am the only user that has access to it. All of a sudden this morning, I noticed that my home folder is missing. There is only one folder "admin" and there used to be two. Has anyone else had this problem? Without a backup, has anyone been able to find the folder. It is missing both from my mapped drive and from the web interface. The user account is also missing by the way.
It's coming up to 4 days now, can we have an update on when a fix is likely to appear / an official statement for those of us that are locked out essentially.
I've done an OS restore and tried accessing locally but the default credentials don't work.
From what I can tell my data is there it's just unreachable.
creedy
Our Home folders and users have dissapeared too! Can someone please tell us wat to do besides not adding files to the NAS? When will we be contacted? What is the plan and is there a timeframe? HELP!
- It won't accept my admin user and password to get into my account on my Mac.
Hi.
Ich habe plötzlich keinen Zugriff mehr auf meine Dateien auf dem NAS.
Ich greife täglich per LAN auf das System zu. Plötzlich funktioniert das nicht mehr.
Beim Versuch auf die Dateien zuzugreifen (z.B. per Windows-Explorer) werde ich nach dem Log-In gefragt. Weiter komme ich nicht, auch wenn ich das richtige Passwort angebe.
Außerdem:
Wenn ich versuche über ReadyCloud auf den NAS zuzugreifen, wird mir angezeigt "<NAS> is offline".
Ich habe schon
- LAN-Kabel getauscht
- NAS vom Switch umgehängt direkt an den Router
- mehrmals neu gebootet
- im Router geprüft, ob NAS verbunden ist: ja, die IP-Adresse wird angezeigt !
Welche Schritte kann/muss ich jetzt unternehmen, um die Ursache heraus zu finden.
Wie komme ich an Informationen, was das tatsächliche Problem ist ?
- Slas
Das sind ja alles recht nette Beschreibungen die hier angeführt werden.
Mich interessiert viel mehr wie es zu so einem Zwischenfall kommen kann. Wir reden hier über keine Lappalie!
Habt ihr denn keine Sicherungen und Backups?
Das kann doch nun wirklich nicht euer Ernst sein das ein "Serverausfall" für all das verantwortlich ist?!
Jedes kleine Unternehmen hat solche Sichheitsvorkehrungen! Wollt ihr mir wirklich erzählen das Netgear dazu nicht in der Lage ist? Für mich entsteht hier der Eindruck das der eigentliche grund verschwiegen wird (war es etwa ein hackerangriff? Und muss man sich noch mehr sorgen um seine Daten machen?)
Also, ich bitte um Klarstellung und Erklärung was hier genau passiert ist. - Slas, Sie merken aber schon den Widerspruch in Ihrer Aussage, wenn Sie einerseits von “Datenverlust“ sprechen, und gleichzeitig von “Netgear hat keine Daten gelöscht“?! Ist doch völlig egal, ob technische Panne oder Absicht, das Ergebnis ist das selbe. Auf meinem NAS darf keiner Zugriff haben, ob absichtlich oder unabsichtlich. Es ist MEIN NAS. Hab ich gekauft, um meine Daten “sicher“ bei mir zu Hause auf 2 gespiegelten Platten zu haben, und eben nicht in der Cloud. Das muss doch völlig unhabängig von der Firma Netgear funktionieren! In meinem IT-Umfeld sind alle völlig entsetzt!!! Versetzen Sie sich mal in meine Lage, in welcher Stimmung ich bin wenn da ein 500 € - Gerät steht mit allen Dateien meines Lebens drauf, und ich nun ohne eigenes Verschulden plötzlich keinen Zugriff mehr darauf habe und gleichzeitig überhaupt nicht weiß, ob überhaupt Datenverlust entstanden ist, während Sie gleichzeitig behaupten, Netgear hätte “keine Daten gelöscht“?
Zeigen Sie uns dann doch lieber mal den Weg, wie wir kostenlos an den Support kommen und ob der in anderen Foren vorgeschlagene Weg, einen OS-Reinstall über das Boot-Menü wirklich sicher ist, ohne Datenverlust wieder auf die Anmeldeseite des NAS zukommen, indem die Standard-Anmeldedaten admin/password dann wieder funktionieren? Hallo @Ed_Ammer,
Netgear hat keine Daten gelöscht, das Problem war wie besprochen ein Server Ausfall.
Diese Ereignisse haben aber die Home-Ordner automatisch zurückgesetzt die mit den angemeldeten ReadyCloud User verbunden waren.
Wenn es zu einem Datenverlust in Heimatordner gekommen ist, dann sollte der NETGEAR Support sofort kontaktiert werden.Damit der aktuelle Volume Status beibehalten wird, sollte die NAS in Volume Read-only oder Tech Support gestartet werden.
Binaer in dem Fall sollte kein Support Vertrag verlangt werden.
Grüße
Slas
NETGEAR Community Team
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