Trying to connect via readycloud. Says nas is off line which it isntany solution ? Cheersbill

mc41 wrote:Go into admin page and add it ? Yes. It's under network settings (ipv4).

ReadyCLOUD not connecting | NETGEAR Communities

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StephenB
Guru - Experienced User
Jan 22, 2017
What firmware are you running on the ReadyNAS?
mc41
Aspirant
Jan 22, 2017
Not sure as im out. But was upgraded last week.
- JennC
  NETGEAR Employee Retired
  Jan 23, 2017
  Hello mc41,
  
  Are you logging in via ReadyCloud portal? Please let us know the current firmware version.
  
  Also, please see if you are using the same account that is shown as "signed in as" on the admin page's Cloud > ReadyCloud.
  
  Regards,
- JennC
  NETGEAR Employee Retired
  Jan 26, 2017
  Hello mc41,
  
  We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
  
  If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
  
  The Netgear community looks forward to hearing from you and being a helpful resource in the future!
  
  Regards,
mc41
Aspirant
Jan 27, 2017
No change. Says logged in. NAS off line which it isn't
- JennC
  NETGEAR Employee Retired
  Jan 27, 2017
  Hello mc41,
  
  Please provide more info.
  
  What is the model number of the NAS?
  
  What is the current firmware version?
  
  Are you logging in using the main ReadyCloud account?
  
  Is the ReadyNAS getting on the Internet?
  
  Are you using a computer that is connected to the same network where the NAS is when logging in to ReadyCloud portal?
  
  When you use ReadyCloud app on Windows/Mac desktop or on an Android, do you get the same problem?
  
  Do you log in using ReadyCloud account that is in an email address format?
  
  Regards,
  - mc41
    Aspirant
    Jan 28, 2017
    Readynas 104
    serial 3EPE4CEH00DF2
    firmware 6.6.1
    log in on mac desktop using RAIDar no problem,the readycloud sitting ontop screen in tool bar section, just spinning saying connecting (which it never stops tying to do and never connects
    
    Are you logging in using the main ReadyCloud account? ??? Not sure what you mean
    
    Is the ReadyNAS getting on the Internet? ???? not sure what yiou mean
    
    Are you using a computer that is connected to the same network where the NAS is when logging in to ReadyCloud portal? (cant log onto portal)
    
    When you use ReadyCloud app on Windows/Mac desktop or on an Android, do you get the same problem? yes
    
    Do you log in using ReadyCloud account that is in an email address format? the user name on the computor toolbar is not a email setup
mc41
Aspirant
Jan 28, 2017
Ok. Internet available light is not on, place cursor over ? Mark and says. " communication error check your internet connection or DNS settings."
- StephenB
  Guru - Experienced User
  Jan 29, 2017
  mc41 wrote:
  Ok. Internet available light is not on, place cursor over ? Mark and says. " communication error check your internet connection or DNS settings."
  
  Does your NAS use a static IP address? Or is it using DHCP?
mc41
Aspirant
Jan 29, 2017
DHCP.
- StephenB
  Guru - Experienced User
  Jan 29, 2017
  You might try adding 8.8.8.8 as a ReadyNAS DNS server. That's google's open DNS server.
mc41
Aspirant
Jan 29, 2017
Go into admin page and add it ?
- StephenB
  Guru - Experienced User
  Jan 29, 2017
  mc41 wrote:
  Go into admin page and add it ?
  
  Yes. It's under network settings (ipv4).
  - phsandmeier
    Aspirant
    Jan 30, 2017
    I have the same problem... with DNS 8.8.8.8
    can you help me?
mc41
Aspirant
Jan 30, 2017
Im still having problems logging in remotely
Go to readycloud app
Update device
Finds NAS
Logged in
Connecting
Nothing 😡
mc41
Aspirant
Jan 30, 2017
Also says it is online.
- mc41
  Aspirant
  Jan 31, 2017
  Ok on Readynas admin page says "internet available "with a green tick
  
  Big red X on services available
  - StephenB
    Guru - Experienced User
    Jan 31, 2017
    mc41 wrote:
    
    Big red X on services available
    
    You could try adding 8.8.8.8 to the DNS server list in the NAS.
mc41
Aspirant
Jan 31, 2017
Have done this. Its only on the nas sdmin that this needs to be done ?
- StephenB
  Guru - Experienced User
  Jan 31, 2017
  mc41 wrote:
  Have done this. Its only on the nas sdmin that this needs to be done ?
  
  Usually yes. It is also possible to do it in the router instead (which would then apply to all devices on the network that use dhcp).
mc41
Aspirant
Jan 31, 2017
So my next step in the elimination trial would b ? 🙄
- StephenB
  Guru - Experienced User
  Jan 31, 2017
  mc41 wrote:
  So my next step in the elimination trial would b ? 🙄
  
  Given the number of posts from people who aren't connecting, I'd suggest letting it rest it bit. Its possible (maybe even likely) that this is an issue in the Netgear cloud, not with your devices.
  
  FWIW, I tried Remote some years ago, and wasn't happy with it's performance or reliability back then. So I switched to other solutions (and am currently using OpenVPN with ddns). A backup alternative to ReadyCloud might be something you need anyway.