When trying to shutdown my ReadyNAS 204 it hangs with an error of do_exit+9ec on display. The only way to recover is to disconnect the AC power cord and reconnect. I have the most current version of firmware as of 05/27/17. Version 6.7.4. Same error occurs regardless of how it is done. Occurs when shutting down from the power button or from the system device webpage. Any suggestions? Had a similar problem when I first purchased this unit. A beta firmware solved the problem then. The problem reappeared when upgrading to the next publicly available released firmware. Please advise. Thank you.

We reproduced the issue, Developter is debugging now.

That's usually a problem with bad standby power (which, I suppose, could be pulled down by a bad NIC). The NIC and power on/off circuit are powered by that -- the only power tht stays on continuously. Unfortunately, on units with brick power supplies, that's created by an internal regulator and there is typically no way to to fix it since Netgear has not provided schematics. Since standby power is on all the time, it's subject to damage any time the unit is plugged in. If you allow your NAS to get exceptionally hot when it's "off", that can accelerate the failure. So can power disruptions (especially with brown-outs) when the unit is "off" (and many assume "safe" from such things).

For those affected by this issue, would you please try this: Login into Web GUI Admin page -> System -> Performance -> Status -> Under fan, select cool mode Please let us know if you still have issue with cool mode. The cause of this issue: Ethernet PHY is not properly initialized during boot when board temperature is high. Besides lost of Ethernet connection, it also keeps wake on LAN (WOL) active which prevent system power off regardless if WOL is enabled or not. Temporary work around: If system runs into this issue already, unplug system, wait system temperature drops to room temperature(about 10 minutes), then power on. Select cool mode should reduce chance of run into this issue. Software fix: We are working on a software fix which will detect and re-initialize network properly.

Find my answers below: 1. Did you try both upper and lower Ethernet port? Did both ports fail to get an IP address? Yes, both ports and nothing. Even tried to boot up with each one, after the system is cold, and nothing, both ports fails to get IP address. 2. When it fails to get an IP address, did RJ45 LED on Ethernet port come on? Or no any Ethernet LED at all? Yes, both ports shows a solid green light only, no other light or color is displayed. See pics. Both Ethernet shows this solid green light wheather the cable is plugged or not. 3. When this happens, does power LED eventually become solid green? Meaning boot completed successfully but without an IP? Yes, exactly, solid green light and booting is completed successfully. 4. If boot finishes, you press power button two or three times depends on if LCD is on, does it initiate power off sequence, and eventually display do_exit+9ec message on LCD with system fully shutdown but fails to turn off power? Yes, what you described is exactly what happens.... 5. Anything else you felt abnormal before the system ran into problem? I don't know if it is abnormal or not, really didn't pay attention to it before the problem, but the system boots up quite fast until it gets to 95%, the it takes longer time to finish, but it does finish OK. I reinstalled the OS from the boot menu, didn't fix anything. The fan sounds normal, the system temperature as I touch it, seems normal.

jsore wrote: I have had this problem from day one, very frustrated, don't want to loose my data. System is set up as a raid 5, support can I get a new unit if this one is bad. This is a community forum, it isn't paid support. You can reach paid support via my.netgear.com. Try powering down the system and remove all hard drives (labeling by slot). Then power up, and see if the ethernet leds light, and if RAIDar can detect the NAS (showing a no disks status). https://kb.netgear.com/20684/ReadyNAS-Downloads That will confirm if the issue is with the NIC hardware. If your system is covered by the hardware warranty (3 years for the original purchaser), then you can get an RMA.

ReadyNAS 204 Will not shut down fully, shows do_exit+9ec

64 Replies

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jsore
Tutor
Jan 28, 2019
Hello, has there been any resolution / update to this problem?

I just attempted to install a firmware update per the NAS prompted email "A new firmware version (6.9.5) is available.".

Upon rebooting, the NAS got stuck on the error shown in this thread: do_exit+9ec

After manually powering down and back on, the firmware reports it being 6.9.5, however cannot obtain an IP address (tried both ethernet ports, lights do not turn on for either), so I can't get to the Admin page for further information at this point.

I have had this problem from day one, very frustrated, don't want to loose my data. System is set up as a raid 5, support can I get a new unit if this one is bad.
- StephenB
  Guru - Experienced User
  Jan 29, 2019
  jsore wrote:
  
  I have had this problem from day one, very frustrated, don't want to loose my data. System is set up as a raid 5, support can I get a new unit if this one is bad.
  
  This is a community forum, it isn't paid support. You can reach paid support via my.netgear.com.
  
  Try powering down the system and remove all hard drives (labeling by slot). Then power up, and see if the ethernet leds light, and if RAIDar can detect the NAS (showing a no disks status). https://kb.netgear.com/20684/ReadyNAS-Downloads That will confirm if the issue is with the NIC hardware. If your system is covered by the hardware warranty (3 years for the original purchaser), then you can get an RMA.
  - jsore
    Tutor
    Feb 04, 2019
    I waited 2 hours and tried again. Everything worked fine. I has to be a high temp issue. I am having problems with support relizing that I have a hardware issue. Not sure what to do now. Thanks for your feedback, will file it for future reference if needed.
Syao
Aspirant
Sep 13, 2018
I had this trouble until made RMA then send/recieve new equipment and have get the support answer that it is known issue. I should wait new firmware because it is bug of 6.9.3 which affected on hardware (line card) and it is known trouble which will be fixed in new release. Just i have information that provided 6.9.4 and i'm intersting is it fixed or not?

When i've recived replacement hardware (main box) I have stay with 6.9.2 firmware until now. Today i think to upgrade or not on new.

What are you think?

I'm asking because i did not see that in chanes this trouble is highlited.
- Ronnycr
  Tutor
  Sep 13, 2018
  Hummmm... I got my new NAS from the RMA, but is still in 6.9.3, so I am wonder> Is this problem related to software bug in this version or it was a hardware failure? Asking becasue if it is a software bug, then I should upgrade to beta 6.9.4.... or not?
  
  The same day I sent out my unit, i got a email asking me to try the beta and let them know if it worked out ok. By reading the messages, it gives me the impresion that Netgear is not sure about it... of course I can be wrong. Can some one confirm?
  - Syao
    Aspirant
    Sep 14, 2018
    my was working witjh it sometime then fail
Syao
Aspirant
May 27, 2018
I have the same toruble firmware 6.9.3. Firstly ethernet adapter lost link to the router no link up then the same trouble with shutting down.

There is the same message. What can i do? Help pls.

I can send logs
- Ronnycr
  Tutor
  Jun 04, 2018
  Hi I do have the exact same problem, RN214 with No IP, Nic do not work, and got the exact same message: do_exit+9ec. I also got version 6.9.3.
  
  Have you get any update/solution from your case? My RN214 is a brick right now and I am really worry about my data. Thanks.
  - Sandshark
    Sensei - Experienced User
    Jun 05, 2018
    That's usually a problem with bad standby power (which, I suppose, could be pulled down by a bad NIC). The NIC and power on/off circuit are powered by that -- the only power tht stays on continuously. Unfortunately, on units with brick power supplies, that's created by an internal regulator and there is typically no way to to fix it since Netgear has not provided schematics.
    
    Since standby power is on all the time, it's subject to damage any time the unit is plugged in. If you allow your NAS to get exceptionally hot when it's "off", that can accelerate the failure. So can power disruptions (especially with brown-outs) when the unit is "off" (and many assume "safe" from such things).
alarma
Aspirant
Apr 10, 2018
Hi, Having the same issue on RN21400, the last stable firmware 6.9.3. If I shutdown NAS from buttion, or from admin page, or by everyday timing. After disk's spinn off having do_exit+9ec error on led and blinking power buttion. Please could you help solve this problem. NAS on warranty and worked after buying 7 monthes.

Disk's spinn of disabled.
Power Timer is enabled.
WOL is disabled.
No UPS configured.
- evan2
  NETGEAR Expert
  Apr 11, 2018
  We reproduced the issue,
  
  Developter is debugging now.
  - Jeff-01
    Aspirant
    Apr 16, 2018
    I find I am having this issue after the last update to firmware 6.9.3. On shutdown it hangs with do_exit+9ec displayed. I tried shutting down with NIC unplugged and again with NIC unplugged and all drives removed.
    
    I see that this is listed as resolved. My question is, how was it resolved?
jasonamd
Aspirant
Apr 06, 2018
I've been having the same issue for many months through several firmware versions. Just updated to 6.9.3 and still getting the error on shutdown.
mdgm-ntgr
NETGEAR Employee Retired
May 28, 2017
Can you send in your logs (see the Sending Logs link in my sig)?
- djrees
  Aspirant
  Jun 04, 2017
  Logs sent as requested. Let me know if you need any other information.
  
  Thank you,
  - Skywalker
    NETGEAR Expert
    Jun 06, 2017
    Do you have anything plugged in to the LAN 2 port?

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ReadyNAS 204 Will not shut down fully, shows do_exit+9ec

64 Replies

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