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Re: Can't update payment info for Armor
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Where do you update your CC info for your Armor subscription? I got the 30-day trail during that time my card had to be reported stolen. I tried to update the info with the new card, but I can't find anyplace to do it. I called but the guy on the phone would not listen, kept saying I had a year subscription, so I was good. Could not get him to understand that the card was going to be declined when they went to charge it after the trail. Got the email that it happened, and it asked me to update my CC info - but no place to do it! Thought maybe I could just sign up again on the app, but it just keeps saying something went wrong updating Armor status with the error code: ARM-PYMT-EXP. Anyone know how to get my payment info updated and the service reinstated? Never had such a hard time giving a company money. 😊
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I'd contact NG support if everything you have tried has failed:
There's nothing else that we can do here in the forums.
@Bigminer wrote:
Exact same thing for me. Will not allow to update. Add to that card was compromised right after providing to Netgear for the Armor subscription. Probably a coincident but add to can't update with them is concerning.
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Re: Can't update payment info for Armor
Hello LeeH21,
You may reach out to our Customer Care Team at customer.service@netgear.com to have you billing information updated.
Regards,
Christian
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Re: Can't update payment info for Armor
Thanks Christian - I tried that and all they write back is that my Armor account is active. Netgear sent me the email that my card was declined, but they all just keep saying everything is fine and I'm active. I keep thinking at some point the app will ask for it, but it just keeps giving me the error I mentioned.
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Re: Can't update payment info for Armor
Just as an update:
I've called twice and sent 3 emails and still no luck. All I get is that my account is fine - no it's not. It is like they won’t listen or read the whole email before they respond. They get the first part and just jump to "everything is fine". Armor still won’t update - get the same payment error code.
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Re: Can't update payment info for Armor
I just got off the phone and live chat yesterday with these guys. I have the same exact problem. I chose 1 year of armor when I purchased my rbk853 router in Nov 2020. Since then I had to change my card as it was exposed and got a new one. Last week I recieved an email stating that they had issues charging my card and will try again this week. (Really, you guys wait 6+ months to try to charge a card for services) Anyhow, they tried this week and got a failure to charge email. Of course, because there is NO WHERE on their site/my account page or anything to update that. Guy on phone was a complete moron. My subscription is fine... how can it be when apparently I never paid for it in the first place. I finally just gave up.
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Re: Can't update payment info for Armor
With as many data breaches as there are these days, how is this even an issue? I have to change my card on file and there is no where online to update my card information. The Armor subscription when thru but it won't next year and I want to fix it before I forget about it.
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Re: Can't update payment info for Armor
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Re: Can't update payment info for Armor
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Re: Can't update payment info for Armor
@islekets1200, I am able to successfully modify the expiration date of an existing stored credit card, using the process described in my prior post. Have you tried using a different browser to access the MyNETGEAR account?
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Re: Can't update payment info for Armor
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Re: Can't update payment info for Armor
I have the same problem. My credit card details are fine and work everywhere else. Tried autofill and manual entry. Tried different browsers. Tried via phone and via PC. This is a NEW card not an updated expiry date.
No matter what I do it says "Invalid card details".
I guess until they fix this, they won't be getting my business! 😛
(this is for the parental controls, not armour, but whatever)
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Re: Can't update payment info for Armor
I'd contact NG support if everything you have tried has failed:
Theres nothing else that we can do here in the forums.
@TheShams wrote:
I have the same problem. My credit card details are fine and work everywhere else. Tried autofill and manual entry. Tried different browsers. Tried via phone and via PC. This is a NEW card not an updated expiry date.
No matter what I do it says "Invalid card details".
I guess until they fix this, they won't be getting my business! 😛
(this is for the parental controls, not armour, but whatever)
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Re: Can't update payment info for Armor
Exact same thing for me. Will not allow to update. Add to that card was compromised right after providing to Netgear for the Armor subscription. Probably a coincident but add to can't update with them is concerning.
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I'd contact NG support if everything you have tried has failed:
There's nothing else that we can do here in the forums.
@Bigminer wrote:
Exact same thing for me. Will not allow to update. Add to that card was compromised right after providing to Netgear for the Armor subscription. Probably a coincident but add to can't update with them is concerning.
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