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Orbi RBR750 Speed Test connection failed
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Orbi RBR750 Speed Test connection failed
When I try to do the speed test I get a message saying “Connection Failed if the problem persists, please try rebooting your router”
What can I do to fix this?
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Re: Orbi RBR750 Speed Test connection failed
New eero is cheaper and service was great before I decided to give Orbi a try.
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Re: Orbi RBR750 Speed Test connection failed
You're not alone in this. This appears to be an issue with the Orbi App. Netgear support is not very responsive; if you need a warranty repair, it will take weeks to get something resovled -- and they'll not honor the warranty period...without you paying for their phone support to tell you that their equipment is broken.... I would suggest that you run the speedtest.net (or fast.com) on a browser to check your network performance.
Tried so far:
Rebooted router.
Rebooted cable modem.
Deleted Orbi app; re-installed Orbi app.
Someone suggested going to settings and looking for enabling "Orbi"...however, I don't see what they're talking about....
I've sent e-mail...nothing.
Good Luck.
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Re: Orbi RBR750 Speed Test connection failed
I wanted $1400 on 3 routers and 1 modem and what a waste. Customer service is non existent.
Regarding speed test: sure you can do tests on your phone using browser, but that’s not same as the Orbi App. Because that tells you speed from modem to your connected router. Thus the speed of your internet provider.
Doing test on a browser has degradation depending on many factors on your device and distance.
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Re: Orbi RBR750 Speed Test connection failed
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Re: Orbi RBR750 Speed Test connection failed
Hello Orbi Users,
For those still experiencing issues, please send me a private message with your email address and phone number. I'd like for our support team to reach out for further investigation.
Christian
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Re: Orbi RBR750 Speed Test connection failed
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Re: Orbi RBR750 Speed Test connection failed
yes, speed test problem as described.
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Re: Orbi RBR750 Speed Test connection failed
We had just updated our internet speed along with our Orbi system a few days. I had ran the speed test on my phone through the app earlier today without any issues, a few hours later went to test the speeds again and now get a connection failed response. We rebooted the whole system Router and all Modems. I refuse to reinstall my system after having to go around me house and relink all my wifi outets, garage system, TVs and such back into the orbi even though it should have relinked everything once I renamed and gave the same password as the last orbi system. Nothing relinked like it was supposed to.
Nothin changed in the last hours when first testing speed and later testing speed.
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Re: Orbi RBR750 Speed Test connection failed
NEVER again will I buy NETGEAR products.
NEVER!
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Re: Orbi RBR750 Speed Test connection failed
1) Cannot get the ORBI IOS app to do a speed test. Could do it before, re-installed app, same message, failed connection.
2) Ethernet port on satellite not working
3) I have 1G FTTP service, cannnot get near that on WiFi max is 500 in same room, not impressed. 5G conection between base and satellite shows good. Using WIFI 6 antenna on testing device.
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Re: Orbi RBR750 Speed Test connection failed
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Re: Orbi RBR750 Speed Test connection failed
I am very disappointed with NETGEAR service and lack of software quality.
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Re: Orbi RBR750 Speed Test connection failed
Update on factory reset.
Factory reset the ORBI router and I can now do speedtests again. Testing of wired connection looks good and within expectations. The wired connection issue was an issue on my MAC and i get an IP address (fixed prior to reset)
Wireless speedtests with WIFI6 devices less than expected, using Ookla App, Speedtest.net, ISP providers webesite and various speed test servers.
Thanks,
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Re: Orbi RBR750 Speed Test connection failed
I did the reset on the phone with a net gear agent. I am sorry I don't remember the process. I would recommend calling their service team. Sorry I couldn't be of more help to you.
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Re: Orbi RBR750 Speed Test connection failed
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Re: Orbi RBR750 Speed Test connection failed
I have the Orbi AX4200 with RBK752 router. I am having problems with Speed Test. Connection failed every time. I have uninstalled app, rebooted router and even tried new set up. Nothing works.
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Re: Orbi RBR750 Speed Test connection failed
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Re: Orbi RBR750 Speed Test connection failed
Hello RRieben & Markyyeomans,
May you provide the following info for us to check further.
Router Firmware Version:
Orbi App Version Number: (please also specify whether it's iOS or Android)
Thanks,
Christian
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