ReadyNAS 2120 crash every little

[alisys]

Hello,

We have about a dozen NAS ReadyNAS, half are model 2120 and 2120v2.

These models give us problems that make them unusable every little time: balance, defrag ... that last up to 22 days and with a load higher than 10 in the system, so the NAS are not operational.

We need to know what is the necessary configuration so that no problems (job scheduling, firmware version...)

These NAS worked correctly until they reached a particular firmware version: what is the reason they are no longer functional?


Greetings.

[FramerV]

Hi alisys,

Would be best if we can see the logs of the units being affected.

How do I send all logs to ReadyNAS Community moderators?

Regards,

[FramerV]

Hi alisys,

Just would like verify if you would still like to pursue the troubleshooting of your device.

Regards,

[alisys]

Is there any guarantee that the logs will solve it?

Get these logs will take us work and time and so far they have not been useful.

[FramerV]

Hi alisys,

The logs will help in determining what is happening with the ReadyNAS units.

If you are in a hurry, it might be best to get in touch with our phone support group to check what option do you have for a faster resolution.

Contact NETGEAR Support

Regards,

[alisys]

How can I send the logs?

[mdgm-ntgr]

FramerV provided a link to an article that explains how to do that in his first reply in this thread.

[mdgm-ntgr]

Can you please download the logs zip following the instructions and send those in? You can alternatively download the logs using RAIDar. There are logs in the logs zip that you can't get simply by creating an archive of /var/log

[FramerV]

HI alisys,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,

[alisys]

It is not resolved yet.

Please tell us the path of the logs you need in the operating system.

[bedlam1]

Try reading this article Downloading Logs and follow the instructions

If you cannot login to the NAS Admin UI use or download Raidar on a PC from here and follow the instructions above for sennding in logs

[alisys]

Raidar doesn't works. The NAS is fully load and only reply to ping.

Please, indicate the routes of the logs so that we can send them.

[StephenB]

You can't download the logs from any of these systems?

If that's the case, then I suggest you use netgear support (my.netgear.com) instead of the community forum.  They can access remotely.

[alisys]

We have access to system logs by console. And we try to use netgear support before but the chat but it almost never connects, when it does it takes hours and the last time we did not respond to the last questions.

[FramerV]

Hi alisys,

Based on the description of the issue that you have provided, I may need to check this with others who can probably assist you and get back to you as soon as possible.

Thanks for your cooperation!

Regards,

[alisys]

Thanks, we wait for response.

[mdgm-ntgr]

Did you get my PM?