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Forum Discussion
Nighthawk Mesh MK62 Dropping Internet Connection
I recently replaced my old router with this setup and the internet connection keeps dropping. Getting a wifi error "No Internet Connection." The wifi signal is strong but the internet connection randomly drops and doesn't come back until I reboot the router. Happens regardless of how close or far I am from the router and/or the satellite. Anyone lese experiencing this? Thanks
140 Replies
what modem are you using?
What firmware is on your MK62 devices?
Usually when you get "no internet available" but your wireless is still connected, it is an issue between the router and the modem.
Thanks for the quick reply. I actually don't use a modem. I have fios internet and it's always been directly connected to the router. I had a Netgear AC1750 and recently swapped that out with the Nighthawk Mesh MK62 setup. Internet connection seems good but just randomly drops. Firmware V1.0.1.62
Does it matter if the device was connected to the router or the satellite? Just trying to help figure out if its a backhaul issue (router----satellite) or if its communication with the fios box.
Easy check on that it to shut off the satellite for a day or 2 and see if you still have the issue.
Have you reset it since you updated it? The newer AX orbi's have responded well after factory resets if they've had issues.
- I’m having exactly the same issue. I’m really disappointed!! Hey guys, please do something or I will have to return the product. I’m going to write the same on Amazon.com.
- I’m doing exactly what you’ve suggested In the posts before. Disabling AX and setting fixed IPs for every device. Just to let you know, I‘m using only Apple products (iPhones, iPads and MacBooks) and my router is using the latest firmware. Let’s see what will happen. Thanks!
Hello Formozo,
Welcome to the community! Have you gotten a chance to get in contact with our support team? Newly purchased devices are provided with 90 days of complimentary support.
https://www.netgear.com/support/default.aspx
Christian
- Had the same problem, power cycle your satellite. If that doesn't help 5ry to change your channels for your network using the url portal to input the channel and using the Nighthawk app to easily identify the best channels for your device. Also it can help to use a static IP for increased stability on the network, if you go this route you may want to use a secure VPN to supplement the security lost for going static.
Cheers,
PaulieP - Hi! I opted for the AX1800 MK63 (the 1 router and 2 satellites configuration) and I'm experiencing the same issues as the others. The system offers strong signal and verry high speeds but every 1 hour or 2, the internet keeps dropping. Make it very unreliable product. I disabled the AX option and now it appears to be working better but signal strength and internet speeds suffered massively with this change. I am really disappointed with this product and feel insulted for buying such a mediocre product. I wanted to invest in wifi 6 system to be feature proof and to fill the gaps of my home. But instead I feel like bought a big bag of problems. Turning off AX is not an acceptable solution since the AX functionality is the main selling aspect of this system. I will keep the system for a week to see if an update corrects the issue. If it's not fixed within a week the system is going back to the store.
If you read the thread history, this was first reported on 02/11 and almost 3 months later, we still have no resolution.
I would recommend going ahead and taking it back. As i replied back to another user- I have had a case open since 2/24 and still haven't heard anything. I have taken mine back and purchased a single Asus ROG AX router and it has had a stable connection and covers further than the NightHawk mesh with the satellite. Additionally its designed up to accept satelites to become a mesh network id you need to add them on.
Hi learsuaga,
I'd like for our support team to reach out to you for further assistance. If you wish to be contacted, please send me a private message with your contact info.
Thanks,
Christian
Same here. I bought the MK63 just 2 days back. This monring wifi wasn't working. Only ethernet connections were working. I have 2 kids both in college studying from home. I can't take the time to troubleshoot problems.
Like most others I bought this system to future proof my home but I had to revert to my Orbi RK22.
Looks like I'm going to have to return the MK63.
I find is stunning that Netgear released this system in such a buggy state.
Same issue as described by other individuals. Dropping connection, believe it is the 5 ghz connection. Fast but unreliable/unstable. I do not have anything unusual like foil in my insulation or 4 ft concrete walls. Just simple walls that previous routers did not seem to have an issue with. Very dissapointed. Figured that Netgear would be on top of it.
All I want is a stable, reliable, fast connection!
Called support 3-4 times. Tried changing settings, channels, etc..., nothing different, still dropping connections.
When will this issue be fixed??? Why is this taking so long to get this taken care off???
If 5 people are saying that they are having the same issue, something is not right.
downgraded to this from a google wifi mesh system. i am having the same issue as everyone else on this thread. I have the mk63 which is the 3 pack and after every few hours i have to reset one of the satellites. I do not want to disable AX, as it is the reason why i bought the device. Also i am over the return policy and now have a paper weight device that i paid alot of money for with no support from vendor.
I reset my MK63 couple of days back and installed the latest firmware. I was told by support that this was released around May 6th or 7rh. After this for the last 3 days the system has been stable. No issues with connectivity both wireless and wired. Fingers crossed.
- My mesh network drops out on my Samsung TV and my iPhone X pretty much every day. Noticeably, it will drop in the middle of streaming a movie or simply I notice Facebook pics are blank. I restart the router and modem and the issue resolved. But this is really aggravating after spending this much to update from AC1900. Any great resolutions here yet? It’s not a Windows 10 issue for me. The signal looks strong, but connectivity goes away randomly for all wifi connected devices.
- I got tired of all the issues and returned it. I'll wait like a year until wifi 6 routers are cheaper and more polished.
Hello Arvle,
May you provide us with the current firmware version your router is on?
Thanks,
Christian
- 1.0.4.92_2.0.38
I bought it as well as box open and seeing all these reports is very frustrating.
I have the same issues since 3 months -- always updating the firmware currently at 1.0.4.98
My system is as well connected straight to FIOS and was working before 2.5years fine without a reboot (only reboots with power outage).
My question to Netgear -- what is your timeline to address this problem as it seems to be a problem on the router/router firmware and not by the users? Fixing this should be #1 priority since the initial release.
In addition to the other problems described I even have an intermediate state where I cannot use chromecast or airplay to remotely stream videos or music. After a fresh reboot everything works just fine but as mentioned by me and many other users the problems start within 2h of usage. Sometimes being fine for 48h but this is the maximum time.
Its NOT an option to turn off AX as this is the reason why everybody has bought this mesh system.
Thank you for the information and addressing the problem hopefully properly.
Dennis
Recently (last week) purchased the MK63, as well, and am having the same issues as all here. Wifi connection, though strongest signal strength, loses internet connection. Not all wireless devices at once, either, sometimes some are working and others are not. Just upgraded to the newest .98 firmware, so hoping that helps, but nothing in the release notes to suggest it will take care of this issue. Any word from Netgear acknowledging the issue and working on a fix?
Thanks.
Hello Nighthawk Mesh Community,
If you're experiencing issues with your system, I would recommend opening a ticket with our support team for further investigation. The feedback in the community and from our support team help identify issues that can be addressed in future firmware updates.
https://www.netgear.com/support/default.aspx
Christian
- Called my credit card company and filed a dispute. I got the money for my device right away. I was super excited for wifi6 and netgear nighthawk has ruined that experience
- I have a similar issue, but mine is directly related to the MS60 (satellite). I will randomly lose connectivity on devices and my solution has been to reboot the satellite. This fixes my issues immediately, but I have just loaded V1.0.4.98_2.0.42 firmware and I’ll give this 1-2 days before I open yet another case and escalate to product manager(s).
Case #s:
42830121
42842988
43026858Well, the latest firmware is a bust. I didn't make it though an entire day without issue(s). For now, I have turned off Enable Implicit BEAMFORMING and Enable AX to see if I can get through 1-xx days without incident. I will report back on this topic in a couple of days (unless it doesn't help either).
latest case # 43057449
So i bought this system three weeks ago, and I recently noticed two of my devices keep getting "No Internet Connection" message on the connected network. It mainly happens for only my iphone 10s max and an older windows 10 machine. After maybe 1-2 hours of non-use the error goes away and everything works as expected. After a little bit of troubleshooting and diagnosis I realized the problem is mainly with the satelite and the windows 10 PC having trouble identifying the connection to the internet. If I just unplug the satelite, both the devices connect to the main router hub. I read on previous pages that I might have to force the MAC address to a static IP for the particular windows PC. Other than that all my other devices stay connected without any drops, but I believe its mainly because they are in close proximity to the main router. The other family members phones when they are downstairs seem to connect to the satelite fine and couple of my work PCs stay connected even when bringing them downstairs.
That being said, it is still a little bit frustrating to see that it drops for the PC downstairs because thats a family device and we usually use that to stream/cast onto our TV's. I will try setting a static IP for that particular machine to see if that fixes the issue based on some feedback by other community members on this thread. Otherwise I will need to contact support for further guidance. A temporary break-fix scenario right now is disabling the satelite rather than resetting the main router which effects current connections to drop which I cannot do during the day as we work from home.
I hope the break-fix scenario is a better option to those who do not want to keep resetting the main hub. Definitely not a solution but it is something to mitigate the impact.
Follow-up: Now we're getting somewhere - I have a new excalated case [3111919] with a Level 2 engineer that's kicking this up to the Engineering Team. His thought is this is still a firmware issue that's affecting the MS60, but we're pulling debug logs waiting for another disconnect. Fingers crossed that we finally find the issue ...
Thanks Christian_R for your help in getting this escalated ...
