Nighthawk Mesh MK62 Dropping Internet Connection

Having the same issue - wifi keeps dropping off randomly, have to reconnect. It's a bit tedious.

Earlier today my mac started complaining there was no wifi too but all other devices were fine, almost as if someone had turned off access (checked the app, they hadn't). Only got it a couple days back from Amazon, am considering returning it to get an Eero or other mesh system 😞

So I ended up returning this router mesh system back to Amazon and picked up the Google Nest Wifi, which has been pretty solid so far. Google store had a two piece set for 260. I wanted to stick out with this Nighthawk product because of the feature and configuration abilities but the drops made it frustrating. It was good over the weekend and then the connection started dropping again. I wanted to give it a chance but my parents were complaining so I went with Google, even though its a bit pricier.

I would check out Google Nest, its more of a consumer product with not that much configuration options but it does the job and fast upload and download speeds.

Hello, I've raised two tickets for 2 of the major incidents i have with my MK62 router and satellite mesh system.

#43021438 and 43040516

Support asked me to close the latter one and have it merged in the first one.  I raised the ticket 7/6, and only feedback i have gotten is. What language do you want to use ... i responded ... then another week and they asked if i had done a factory reset ... i did the factory reset and responded back. And now almost a week and a half and no response.  In almost a month only "what language", and "have you done a factory reset? ... as question by the way."

Can Christian or someone from Netgear that actively respond on this topic help me escalate? my main two issues are the constant disconnections from devices, regardless of iOS, Android, Win10 and the other topic is that airplay is not working properly, devices can't "see" or find each other to work with, for music streaming, or sharing screen.

When i bought this system 2 months ago, it first upgraded to .92, then i upgraded some weeks after to .94 and everything worked fine, but when upgrading to .98 things started to get severe.

As a side question, has anyone seen a new upgrade? this morning i logged on and while .98 version is still stated as the latest version, a new 5.102 version is outhere on the site.  Has it been tried by someone? why is it not shown as the latest version?

Thanks, 

I'm having the same issue as well.  

I just got off the phone with tech support ,  I was bounced betweeen 3 people and it was real painful. I wish I fond this thread before I bought this system.  Best Buy really is pushing these and all the people said it's a great system blah blah blah and it works flawlessly at home.   

Netgear tech support really needs to "up their" game.  I also left like their support is outsourced to India which is based on the 3 people I have talked with, but maybe coincidence they all had an Indian accent?  Anyways 1.5 hrs (mostly which was on hold).   

I just hooked back up my spectrum router and pinged my gateway and its 1ms vs 5ms so its a big difference.  My speeds have also shot backup to 350-400 vs 120-150.  If your in the business to loose money then these guys are doing a great job.  I feel real bad for all of you who can't return, but I would dispute this with your credit card company ASAP.  

I have a new MK63 since 29th June 2020 and I am on the latest firmware as of now. Experiencing wifi drops constantly. Have disabled AX but to no avail. I'd really appreciate any further tips and tricks to try.

As many others have also said, disabling AX is not an acceptable solution in any case given that it is one of the major selling points of the product!

It looks like I have fixed mine by reducing my DHCP scope and put my problematic devices on static ip outside of the scope.

I was getting duplicate ip errors in event log even though there were no duplicates.  Each time it happened I was experiencing all the issues described in this thread.

I wouldn't have thought such a simple fix would be the solution but you never know!!

I all of a sudden started experiencing connectivity issues as well. I am on the most current version, even tried to back date to version .98. Both router/satellite will connect fine after a modem reboot, stays connected for about an hour, then reboots the entire system. This happened in the middle of the day the first time, so I tried to factory reset on everything and try again (no dice). Called my ISP and spent days ensuring my modem/lines were all fine. Finally broke out a 5-year old Tenda router and everything works just fine.

As luck would have it, this router is 5-months old, so I am out of the 'free' 90-day support window. But I have been doing IT/Computer repair most of my life, something tells me this is still an unresolved firmware issue.

I am going to try disabling AX/advanced features as I just found this forum today, but so far, nothing has worked.

Hi,

I've started to experience this issue since about a week ago.

Previously, I might have to reboot my network once every 2-3 weeks etc.Today alone, I'm about through my 12th time at this moment, 3 times while writing this post.

I'm on the MK62 Mesh and was impressed with the "better" coverage at first. Seems like problems starts after the expiry of the 3month support.

There are no more than 5 devices connected (Max 12). As you can see from the screenshot, it keeps saying that there isn't a valid IP address. My The MR60 router sits next to my Fiber and my entire house is no more than 95sqm. I even have an extender in one of the rooms, just in case.

You can see from the screen grabs that the connection is there but keeps showing up as "There is no valid IP Address".

Windows Diagnostics point to a router or wireless adaptor problem. Tried with another USB wireless adaptor and I experience the same issue.

I've had this mesh system since July.  I spent hours on support calls and chat to resolve and never got it resolved.  I have given up in the hope that a firmware update may solve it at some point soon. 

My other issue is speed.  If I connect a device I am getting around 450 Mbps but then it will drop to near enough zero and if I disconnect and connect it will be back at 450.

I keep having a look to see if there are any other good WIFI6 mesh systems out there but I can't see anything with amazing reviews.

I will not be buying a Netgear router again that's for sure!