New - RBK752/753 Firmware Version 4.6.3.7 Released

Hopefully this is the right place to reply.

I have installed this version now and the DNS issues seem to be gone, the issue I am seeing now is when streaming video from my server (windows 10 from a SMB share to kodi) I am seeing random freezes and hangs in playback while the cache fills up again from time to time, and kodi reporting that the connection is too slow.

(I was not experiencing this issue with the stock firmware)

Wireless seems ok, and I havent had any issues with internet streaming services yet, ie netflix and amazon seem ok.

The RBS750 satellites are hard wired to the RBR750 router, and all other wireless devices connected to them seem fine so far.

I do have other ethernet devices connected to them, so I will do some more testing tomorrow.

Initially thoughts are positive as the DNS issues appear to have gone and browsing speed seems snapier so far.

I will report back once I have clarified a few more things and perhaps run a wireshark to see if i can find out where the slowdown/latency is occuring.

Thanks for letting us know and the orbi app screen shot. Glad SPC is finally making in to Orbi AX. 

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

---

Durpquad wrote:
Updated my RBK752 this morning, been running great all day. Removed the static dns entries from my win10 box and haven't seen any dns issues yet. The parental controls are in the orbi app. So far looks like a well thought out setup.

---

After loading FW, I would have done a factory reset on the RBR and RBS if I saw problems. (A full power OFF of the System and ISPM modem/ONT should work first thing.) Also you would need to power OFF the ISP modem/ONT for 30 seconds then back ON as well during the reset of the RBR. I would have set up the RBR using a wired PC and web browser. Do not load a prior saved config from file. New FW features seein in this version may not be compatible with older config files.

Don't enable Armor or SPC. Run a quick speed test with the wired PC to see if speeds were to spec....

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

---

RayBan_21 wrote:

Unfortunately performing an upgrade of this fw created a lot of issues.

 

Any tips for restoring/downgrading RBR750 & 2x RBS750?

Upgraded to the latest FW and encountered all sorts of issues - worst was the internet speed was nearly half of what it was before the upgrade (approx. 950 Mbps d/l & u/l to approx. 520 Mbps d/l on 1 Gbps fiber).

Tried to follow all the steps:

- created a backup file

- manually upgraded router and satellites from 3.2 to 4.6 (latest release)

- tried to restore backup (says file is not valid)

- tried to upload previous fw

-- fails on router: no "Yes"-button when trying to proceed, only a "No"-button...

-- 1 satellite never showing up again

- tried to factory reset several times and set up as new

 

Any pointers in a direction where I can find some answers to start fresh would be helpful!

 

Thanks!

---

Ater you installed this version of FW, did you continue to use the system with or with out a reboot, power cycle or factory reset and setup from scratch? 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.

---

ddkumar wrote:

The new firmware is a complete bust for me.  Wireless throughput dropped to 20Mbit/sec from over 400Mbit/sec with an iPhone SE only 10 feet from the router.   Even worse, I cannot manually retreat the firmware for the RBK750 because it prompts to ask if I really want to install older firmware but gives *NO* option to continue with the operation - only a visible cancel button to abort the update.   I can retreat the satellite with no problem.

---

Hello Community, 

The downgrade from FW v4.6.3.7 back to 3.2.18.1 is not supported. Therefore you will notice that there isn't an option to click "Yes". May you try performing a factory reset if you are attempting to revert back a firmware version and send me a private message if your issue persists. 

Thanks,

Christian 

The reality is the internal speed test error is going to make a lot of people think the update is broken when only the speed test itself is broken.  Because wireless speeds vary so much and are often significantly lower than router/modem capabiity and wired speeds are often limited by 1 Gigabit Ethernet hardware, people like me use the internal speed test to make sure I am getting the Gigabit throughput that I am paying Xfinity for.  1200+Mbs is available to a significant number of Xfinity customers if you have a LAG-capable cable modem.  I routinely speed test to 1350+ Mbs (Xfinity provisions 1200Mbs service at 1400Mbs).  When you have to update dozens of devices every time Apple pushes a SW release, you really do notice the difference.  Right now, the internal speed test doesn't get much past 600+Mbs.  Like others on this forum, that result sent me down a rabbit hole chasing a problem that really didn't exist at the endpoints, which is where the speed counts. 

Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?

---

Donsuper wrote:
Don’t know anyone having the same problem with me, I am having problem with the connection between the router and satellite after updated to the latest firmware, it keep changing the connection type of the backhaul from 5ghz to wired and back to 5ghz but I never connect them by Ethernet. And all my devices the connected to the satellite will drop connection when the backhaul connection keep changing. I am not sure when my Orbi got updated, I just notice it when the problem start showing. Seen we can’t downgrade the firmware now, so I can’t confirm it cause by the firmware or not……

---

Factory reset and setup from scratch with same version on both RBR and RBS.

---

Africansun wrote:

I have an RBR750 with one RBS750 attached.
Was connected to cable modem by Ethernet and running in AP mode. All working great.
Recently was prompted to update firmware by orbi app. Now Wi-Fi completely unstable in AP mode - allowing connection for seconds at a time. Works ok in router mode but blocks internal traffic to server attached to cable modem. Completely useless since firmware update last week. I have tried rolling back the firmware - can do so on Satellite but blocked on router.

Major bug in new firmware. Any suggestions?

---

Has a factory reset and setup from scratch been performed since last FW update? 

The solution to all of these problems could be so easy if Netgear did not avoid downgrading firmware !

There firmwares are plenty of bugs and not well tested before release.

We will maybe have to face many other issues with some of upcomings firmwares.

Why are they blocking downgrades so that we can downgrade to a more stable firmware in cas of issue with latest release ???

We are not talking about low cost hardware so we might have the right to choose which firmwareversion to use.

I really don't understand why they are doing this.

But for sure I don't think I will buy Netgear again.