RBE971 randomly rebooting daily. Sometimes it will reboot and come back on line after 2-3 minutes of disruption - other times the wireless for router & 2 satellites completely shuts off and must be rebooted to restore service.
Looking for suggestions to troubleshoot & fix. Logs do not appear to be capturing whatever is triggering the problem. Is there a way to improve logging to capture what's causing the issue?
There was nothing in the Release Notes about this specific problem. However, when people attempt to investigate issues, they commonly want to work with the most recent release and updating firmware is usually the "first step".
In some specific cases, the most recent firmware has been found suspect by members of the forum and the common recommendation is to "go back". With this release coming out so recently and fewer forum members using the 971 platform, you may get to be one of the first to experience it.
Does the front LED on the RBR turn PINK or RED when this happens?
What does the WAN port uptime connection show along with the LAN and Wireless backhaul show on the RBRs web page under the Advanced tab/Show Stats, then compare to the system uptime seen on the RBRs debug page at router IP address/debug.htm? Checking to see if the RBR is fully rebooting here or something on the WAN port is causing a problem.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
RBE971 randomly rebooting daily. Sometimes it will reboot and come back on line after 2-3 minutes of disruption - other times the wireless for router & 2 satellites completely shuts off and must be rebooted to restore service.
Looking for suggestions to troubleshoot & fix. Logs do not appear to be capturing whatever is triggering the problem. Is there a way to improve logging to capture what's causing the issue?
