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Forum Discussion
no access NAS on ReadyCloud after 6.5.0 update
I'm getting the same problem. Have migrated my account however now says ReadyNAS is offline, which it isn't.
43 Replies
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Is your ReadyNAS updated to the production 6.5.0 release?
I too have made the upgrade to 6.5 and merged my account and am showing offline. I also upgraded my readycloud client as it suggested.
I am afraid to update our Nas at the office at this time due to this, if I do and it goes down It will be a big mess.
I have the same problem here. Once I updated firmware, I cannot access solders through readycloud. Can only do so as an Administrator, so basically I can only access them from home. When I treid to create account link, it didn't recognize password and asked me to chnage it. Once I changed it, then I got an error message!
same issue here ...
- i tried the recover from sources.zip - no success
It shows first the message "6001010106" and since the sources.zip installation it also shows "Device communication failed".
Peter_novice wrote:
same issue here ...
- i tried the recover from sources.zip - no success
It shows first the message "6001010106" and since the sources.zip installation it also shows "Device communication failed".
Have you tried rebooting and if that does not resolve it an OS Re-install.
That config backup just overwrites one config file with one change.
Well same here; 😖
Updated both mobile and desktop app's
Updated firmware to NAS
Migrated Readycloud to MyNetgear account with binding
Signed in with new account..... NAS Offline on the OSX desktop app
On MyNetgear portal shows shares page but just keeps searching for the NAS
Mobile app works, connects via VPN, so the issue is on Netgear's end
Local Admin page works fine.
So no remote access to my NAS except via the iPhone app, which works fine, but no access via MyNetgear Portal page.
Netgear needs to get this fixed, I realize an upgrade of the complexicity is not without it's glitches but connectivity loss is a
big deal as many people need remote access.
And for those who would ask, the upgrade went fine, no unexpected messages or results.
Hello jdou and vtxrider,
Upgraded ReadyCloud account should be in an email format when logging in.
Can you remove the main ReadyCloud account from the admin page of the ReadyNAS first then turn it off then on then enter your ReadyCloud acount, it should be in an email format.
Once entered and the ReadyCloud is ON. Log in to readycloud.netgear.com, this should be in an email format too. As for invited users, they also need to upgrade their ReadyCloud account. And re-invite them to access the NAS, they need confirm/accept the invite they will receive via email.
Regards,
- Had something similar the other day. Try clearing the browser cache. Then try to login with the user name but leave password blank and enter. That got me in and I added my password.
Just adding my 5 cents regarding the browser cache clearing. I was foxed after the upgrade for a while, so I thought I would clear my browser cache to see if that would help, and it worked perfectly. I now have a fully functioning RN312, with full ReadyCLOUD access. Mods - it might be worth stressing the browser cache clearing as part of the upgrade instructions, and as a fixed topic on the ReadyCLOUD sub forum.
So far none of these suggestions has worked. I am locked out of the admin page of the NAS. Raidr sees the NAS okay, and I can access folders, but no admin page, and not able to register the NAS with the mynetgear account.
- Hi thanks for the fast reply.
I rebooted several times. No success.
Can you please provide me instructions how to reinstall the OS.Hi
thank you for your instructions. I've re-installed the OS. Still the same error message (6001010106), when i connect by readycloud. After clicking ok I tried to browse the NAS. Then it says "No Volume on Disk".
I also tried to remove the readycloud user. In the admin page it is shown without an icon and without an e-mail address but with name and typ. However, when I want to delete the cloud user, then a dialog box is shown that I should do it via Readycloud ... and here I do not see where to delete the respective cloud user.
Frustrating ... I'm spending now hours with this ... maybe it's cheaper to get another box that works.
What was your original firmware, 6.0.x?
You can confirm by checking the initrd.log file in the System logs.
Hi
the previous version was 6.4.2
Hey Guys,
I have had the above problems with not being able to log in post 6.5.0 firmware up grade but mine has been caused by a different problem.
My user account was deleted by the system 16 seconds after the firmware was upgraded. This has effectively taken out all the shares to the data I had on the system. One section of the interface advises that the whole disk is free but then in Volumes it advises that there is a data volume of 1.3tb.
Copy of my logs below:
Sun Jun 12 2016 19:15:44 Account: User gavinfitt was deleted. Sun Jun 12 2016 19:15:28 System: Firmware was upgraded to 6.5.0. Sun Jun 12 2016 19:15:28 System: ReadyNASOS background service started. Sun Jun 12 2016 19:11:41 System: The system is rebooting. Can you please advise how I am going to fix this. I can recreate the shares but how can I map to them ????
My fear is that I will have to manually copy data from system to another location and then back again. No there are no backups as the drives are mirrored so a failing drive can be replaced and then copied across. Just didnt expect a firmware update to wipe out the user accounts.
Cheers
Gavin
I resolved this by doing the following:
- Login to your local ReadyNas admin
- Click on cloud
- Click "Leave" under ReadyCLOUD
- You will get prompted (I think) - Select Yes/OK if so.
- Once the page reloads - Turn on the ReadyCLOUD setting
- You will/should get a notification once you log in that a previous user has been renamed due to conflicts. I think this is where the bug originates.
- After you login, try to access via the online portal.
Hope it helps!
Perhaps you misunderstood the issue I am having, it is the iPhone app that will not access my shares while on cellular, (although it shows the NAS online) the web portal on both my phone and computer have no problem. It's just that the app would be a better user experience than the browser on the phone.
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