ReadyNAS Pro: System temp running out of spec

Hi, just want to add a "me too" here...I upgraded to .13 a couple of weeks ago and noticed my office get *really* noisy, with way more than the usual fan noise. At first I figured it was because we got a few abnormally hot days here in SF...but I got no error messages. Then the temperature plummeted to its normal 60 degree summer and the fans still kept going....

This is what I'm seeing right now, in case anyone's interested:

Fan SYS 937 RPM
Fan CPU 3590 RPM
Temp 1 48 C / 118 F [Normal 0-65 C / 32-149 F]
Temp 2 31.5 C / 88 F [Normal 0-60 C / 32-140 F]

Netgear,

Any response here?

Is this a known issue?

We need to hear from you.

How do we escalate the problem? The messages here start in July, and now we're into September, and I have yet to receive an acknowledgement or firmware update...that's at least 6 weeks of no response...for the price I paid I thought support would be a little better :(

So, now the thread has been moved, but what is the solution for this issue?

It is being looked into. I talked with one of the QA guys today that is trying to reproduce it in-house.

i would like to add a "me to" to this list.
I am currently working on a support ticket with this problem in it (as well as some other problems relating to 4.2.13 upgrades) and will be sending some logs perhaps that will help the in house testing.

If you have an open support ticket, please share the case number, so we can reference that during our testing.

@Chirpa: Thanks for giving us some status info! Do you eventually need our serial numbers if the issue maybe limited to certain production batches?

Isn't your support case (if you have one) tied to the NAS that you registered?

Anyway since you've sent your logs in to chirpa he would already have your serial number as it would be in there.

@mdgm:
you mixed things up: lisster has a support case open, not me.
My feeling is that the issue depends on certain production batches because not all readynas pro seem to be effected: A friend of mine also own a pro but without any issue and if you have a look at the posting of NilsTOP in this thread he tells about owning 2 pros of which only one has shown this issue.
So collecting serial numbers may help to find a pattern if it's batch production dependent. Just an idea...