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Forum Discussion
Orbi Pro SRR60 keeps disconnecting
Currently running the SRK60 Orbi Pro. My SRR60 router is running firmware version v2.6.2.200. Recently, my router has been losing its internet connection. This happens several times in a day. Each time this happens, I am able to restore service by either clicking on the Internet icon in the Basic GUI screen where it re-establishes a connection. Alternatively, if I reboot the router it will reconnect the internet connection. The Spectrum cable modem shows no signs of disconnecting while this happens. Any advise on what I can do or how I can dig deeper to find out the root cause?
71 Replies
Update: Soft/Hard reset of cable modem does not resolve this issue. Only a reboot of the Orbi SRR60 or clicking on the Internet option in the basic GUI screen temporarily reconnects the internet connection until it drops again. Orbi app for android is unusable now. At the end of my rope here and really losing my faith in Netgear.
- Herve,
I have no idea if this is related or of any help, but
I too have a Spectrum modem. It is the fanciest one they had 3 years ago anis is a router, WiFi and modem. That device must be set to bridged mode. Spectrum VERY rarely, but from time to time updates the firmware and it does not always go back to bridged mode and tries to be the router not just a modem.
Not being in bridged mode confuses OrbiPRO.
A call to Spectrum tech should quickly determine if tour router is in bridged mode and if not they can do that in a few seconds, plus reboot. Have them test connectivity while you are at it.
You can access the spectrum modem setup page and do it yourself, but tech is usually faster.
Good luck.Thanks John. I spoke with Spectrum and they informed me that my cable modem is not doing any routing and simply handing off the connection to my router. All tests on the line and device show the provider is not the issue. I wish there was more info to go on as to what is happening here.
Hello,
In terms of the disconnections, is it happening to both wired/wireless devices or just wireless? What is happening at the time when the disconnections happen?
As for the Android app, we no longer support the Orbi Pro devices with the Orbi app as we require the Insight APP for APP based management of the device.
I am having the same drop issue every 3-5 hours since the firmware upgrade.
Is it just wired disconnections, wireless, or both?
Same modes SRK60 with 2 satellites. I actually upgraded to an SXR80 and HAVE THE SAME PROBLEM!
After seeing your post I've reverted one firmware version back on the SXR80. Trying that out. The WAN just keeps going unavailable. Standard Xfinity DCHP. No brainer. Maddening for days. Started after FW update this weekend.- Jessica,
What version firmware for SXR80 did you revert back to? I am at 3.2.1.102 on my SXR80 and 2 satellites. An update is available but I am reluctant to do so. I had rock solid internet connections and reserved IP addresses were saved on reboot with the previous version but not 3.2.1.102. Srx80 drops internet like clockwork every 2-3 days for 2-4 minutes. It is not the service provider. Everything is on battery backup so it is not the power supply either.
PS, while there seems to be a common firmware issue, this string is really about the SRK60 series not the 80 series, so we should get over to the SRX80 postings.
ThanksAm currently on 102. Haven't been on long enough to decide if it's fixed.
- Modes - > model....
Another botched firmware release.....That is now TWO bothched releases......
What a waste......
My ISP is still funtioning just fime......despite I get an error when looking at the router IP GUI....
Hey Netgear - Good like getting any addisional revenue from Insights when you release bugging firmware.....
I would suggest downgradeing until the so-called "Engineers" come up with a fix.......
Two bad bitched up releases......Netgear is causing our business to lose money and time......
What a waste........
Same thing happened to me. the v2.6.x.x firmware is breaking everying. I was able to get back to a useable state by rolling back to V2.5.5.100.
Its sad that this is necessary. 2.6.x.x is breaking both DNS and causing packet loss as well. Please try to old firmware and le me know if this works for you as well.
Out of desperation I picked up a wired router and just demoted my Orbi Pro to AP mode. Between work and my kid's remote schooling, I could not afford the downtime. Not an ideal solution but I am back up and running now.
- In response to one fellow's work here I rolled back my SXR80/SXS80 to 3.2.0.108... So far so good
- Anyone want a nice set of SRK60? 2 satellite 1 router
Ok My SXR80 set re-disconnected on that firmware... going back up one further yet... 3.1.1.102
Hi all,
I just rolled back to 2.5.5.100...will see what happens...... I am not using Insights now or ever.
I am total flumoxed .....this was suppose to be a business model....and it has turned out to quite a headache to say the least.
And the amount of time that people have invsted into PC Plumbing NETGEARS buggy firmware, tell me that they dont look at this as a business solution. I am not a tech person, but I was sold on all the snake oil and the marketing charm by Netgear...to purchase this for our business....
And the Kiddy's the have an Engineers have no business sense at all.
I wonder if this stuff gets up to Senior Management.....How much money has been lost in time and effort to Beta test bad buggy firmware....
I mean up to the CEO Patrick Lo..
Or Mark Merrill Cheif Technolgy officer..
That is my rant.....
Only changes I made when it booted up (ruuning no problem for now) was.
Changed the Time Zone to our location.
Domain Name Server (DNS) Address set to "Get Automatically from ISP"
Cheers and Good luck......
Looking at replaceing this unit with ASUS or Lnksys Velop....
- I’m having the exact same issue after the system updated to firmware 2.6.2.200. The internet connection drops leaving my SRR60 router light ring magenta (with 2 SRS60 satellites connected). Rebooting the router will restore internet connection (until it fails again in a few hours) but another consistent problem is the router’s config page login (from PC or phone app) requires a password reset (previous established password fails). It allows me to create a new password using the previous password then logging in to the config page (to continue my trouble shooting). Sometimes I’ve used a new password with the same result. In either case, the internet connection will drop again prompting me to do this whole process over. I can hardwire into the Ting fiber modem for fast internet confirmation so the issue is the SRR60 choking every few hours. Haven’t tried a factory reset because others experiencing this drop problem have found resets unsuccessful.
Updated the SRR60 today to 2.6.2.200 after noticing this morning that I was having issues staying connected. It started last night. Since I updated, it's worse. The SRR60 router just keeps disconnecting from the Internet. I have Spectrum, but I use a Netgear CM1000v2 modem. The modem is not losing it's connection. Rebooting it does not help. I notice when I'm in another room and suddenly my phone's wifi connection isn't working. Wired connections seem to work, but then I have to reboot the router and all connections go down. Insight won't connect when the wifi is down. And it's not alerting me to an outage. Logging in through a wired computer, I can get into the admin console which always shows Internet is not connected and wifi is down. Can anyone recommend a GOOD mesh system for a large old house??
The cheapest solution is to keep the one you've got and either roll back the firmware or carry out the DST/Traffic Monitoring changes mentioned in the thread.
Rolled back to 2.5.5.100 this morning and it's working just fine. Netgear needs more thorough testing!
The bottom line is we have this router for use in our business. We need it to work. Period. I at least don't have a spare "test" environment or can afford to use my customers and my work as a guinea pig. Plus when I have gotten burned by this it has cost me a lot of "free" time to debug and money.
If you have the problem, are you all Insight user? EU users? Router or AP mode?
Recently we found if AP is added to Insight, somehow AP becomes unstable. We are investigating if it does something periodically in background. Removing AP from Insight may be helpful for you. If you want to help debug, please enable remote management and send me port number via PM. We will login to check because it seems only happening in some users.
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