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Nighthawk Mesh Wifi 6 Router MR60 losing connection to 2.4 devices
I have a Nighthawk Mesh MR60 with the Satelite. About once a day, it loses connection to all the 2.4 devices on my network. It remains connected to the 5.0 devices. I have to reboot the router and it all comes back. This is getting quite annoying. Anyone have any idea or suggestions? I have already downloaded the latest firmware and have checked that both the router and the satelite have the latest version.
236 Replies
- Another call with netgear and another correction. Didn’t help. This thing sucks. I bought the Orbi and so far no issues. Waiting a week before I dump it back to Costco with a review to remove it from their shelves.
I downloaded a WiFi anakyzer to my tablet. It found all of the WiFi signals in the area. When I expanded my signal, it showed the 4 access points (and also the hidden backchannel). Here is the interesting part. While watching the screen, my access points disapperaed! It took about 10 seconds, but then they reappeared. I watched the screen for about 10 minutes and managed to catch this happening again.
Diappearing access points signafy a definate flaw in the hardware ot software.
The MR60 is junk! terrible!
When I first got this, it worked flawlessly until I upgraded the firmware a couple months ago, now it has been going down at least twice/week and I am ready to throw it away!
- The silence by Netgear support in this thread is deafening. I find it hard to believe anyone using this product in its current state is running it without issue. How it made it onto store shelves in this state is a complete mystery.
It would be good of Netgear monitored these threads. Anyway, they just released an update which says it fixed exactly this issue: https://kb.netgear.com/000061928/MR60-MS60-Firmware-Version-1-0-4-96. I have tried it and so far so good. Christian_R do you have more details on what was fixed?
- It said it fixes 2.4 GHz disconnection issues. Does it fix the issue with the satellites constantly going offline though?
Using Nighthawk mesh MR60. After latest firmware update garage opener cant hook up to it. Anyone else having issues? Thank you
- Was the firmware update successful?
Did you reboot your modem and then your router?- Thank you for responding. Yes it was successful. Everything else connects. I've also restarted modem and router. Uninstalled myq app, cleared wi fi settings, talked to support at netgear and Chamberlain. I don't know what else to try.
DAFisher wrote:Using Nighthawk mesh MR60. After latest firmware update garage opener cant hook up to it. Anyone else having issues? Thank you
I updated to the latest firmware, the openers connect and the MyQ app works fine.
So I upgraded to Firmware V1.04.96 and I'm dropping connection even more frequently than before. Used to be mostly my phone, but now its my computer(s) almost hourly. Everyone else still experiencing the same?
I thought only me is having this problem. My dad keeps telling me to fix the internet because his TV keeps losing network. I was like i have no idea what is happening. I paid this device to improve the speed but it is not working well at all. It is just weird that the connection is off for some devices. After restarting the router, all devices is working good again. The next day, problem again. I gave up. I will return back to Costco.
- Years ago and I mean in the 50s and 60s, companies like Philco and GM used to field test their products to disclose issues that might arise when they were sold to a consumer and the issues fixed prior to them hitting the market. In 1992 or so, GM field tested 1,000 Northstar engines in Taxis on the Chicago streets for a year. Taxis offer some of the most brutal conditions. In addition the Northstar was validated by running it between 3/4 and full throttle for 175 hours straight.
Today's products hit the market and consumers do the testing and validation. I blame our esteemed congress who are more interested in BS, than protecting consumers. How a Samsung washer hits the market with a fatal flaw of the top exploding off during the spin cycle or how they sell a phone with an exploding battery that bursts into flames is beyond me. Still not one Netgear representative has stopped by here. I even wrote a comment on their YouTube video hyping this product. I called them repeatedly and reached incompetent tech support from around the world. This stuff has to change.- I have referenced this thread in my chats with support. Radio silence.
I love having a case number but you essentially start over with each new rep. I've had reps tell me to roll back the firmware only for the next to say your firmware is out dated and must be updated.
I may switch to an Alien Router and mesh system, possibly recommended on one of these threads.
Hello Nighthawk Community,
For those experiencing issues with their Nighthawk Mesh system and have contacted support, please send me a private message. Please provide me with your email address and case number(s) and I can have your case followed up and escalated.
Thanks,
Christian
Here is an update for eveyone:
I have had the router replaced (RMA), Download firmware and reflashed it, and factory reset it.
After 3 days, I noticed 1 or 2 disconnects. It got worse two days later. After a week, it was almost at the same state as it was when I first reported the problem. Here are my observations:
- When I first installed the original router, the problem took a few weeks to appear.
- When I installed the replacement router, again everything was fine for a few days then the problem re-appeared.
- When I reflashed and factory reset the router, everything was fine for a few days and once again the problem is starting to reapear.
I was in IT and a Network Engineer for over 30 years. Even without that it is obvious that the longer the firmware runs, the more frequent the errors. You have a memory leak that over time causes the problem.
UPDATE: Last night (12 days later) I could not use my TV remote. WHY? Because it is a Harmony Hub which REQUIRES a WiFi connection. When I used my tablet (somehow able to connect), and 2 of 3 of my Harmony Hubs were OFFLINE. This morning, my cell phone refused to connect. It took me over 5 minutes to get a WiFi connection. I know this was escalated and it is July 4th, but this needs to be resolved.
i have same issue on the M60. i have to reboot the router everyday otherwise some devices will appear the following symptom (randomly):
1) Connected to the Wifi but no internet connection
2) Keep obtain the IP address
I have report this case to the support team but they just told me to factory reset without the reason OR preserve the IP address to some important device. This is very ridiculous that my existing WiFi router (TP-Link) evevn stable than Netgear.
This is my first time using NetGear. I will never recommend my friends to using it .... very bad experience on it.
This product is absolute garbage. For months I have been fighting this piece of junk. I have to reboot the router every night because it will continue to disconnect devices and never let them back on until the router has been rebooted. This is the least reliable router I have ever used in my 25 years working in tech, and that includes $15 chinese routers off Amazon. The fact that it has been many months without even an attempted fix is inexcusable. I will never buy a Netgear product again. Hot, stinky, garbage "product".
- Wow. The form to reply to this thread asks for a model number. So I type in ‘MR60’ and it doesn’t appear and doesn’t allow adding it. How long has this router line been out?
Anyway, for the most part I’ve been pretty happy with the performance and stability of the MR60 + satellite. It’s been far better than the Telstra (Australian isp) supplied unit I was running before.
Even so, I’ve been experiencing the previously mentioned issues where some devices ‘lose the internet’. I don’t know how.. it’s so big!! Sorry, dad joke.. had to bring some humour :)
Perhaps a little more detail than I’ve read in the past 6 pages, for me, the device wifi adaptor actually stays connected to the wifi network. But the device loses its DHCP supplied address.
When manually trying to renew the DHCP lease, it rejects pretty quick and defaults to the 169... address, which denotes self-assigned and infers inability to get a lease.
Yes rebooting the router, usually solves the issue. But also stops everything else on the network.
Also, setting a manual IP for that device (go high in the range to avoid conflicts) without rebooting anything has worked for me every time (and is slightly more convenient).
Having said that, it’s a major PITA that this brand new netgear product running the latest firmware as of August 6th 2020, has issues with a simple DHCP service.
Searching for ‘DHCP’ across this forum, I can see this issue seems to occur with many other netgear devices.
netgear, I’m not sure what more info the users on this forum (your customers) can provide. I’d be surprised if this issue has not occurred in your QA labs. But if by some chance it has not, maybe you should do some real-world testing where there are lots of devices, walls, microwave ovens, xboxes and competing wifi networks. Maybe that will shed some light?
If not, maybe you need to pay your customers to diagnose this apparently widespread issue, rather than asking us to pay you.
This could be your moment. We’re all struggling thru covid, some countries and cities harder than others. I’m currently in city-wide lockdown in Melbourne, Australia. We turn to you to help us work and play from home, now more than ever.
(No, I’m not trying to pull your heart strings.. just your business acumen)I have alo been able to confirm that the essence of the problem is that DHCP leases do not renew properly. This causes the device to drop. I am going to return this POS today
I'm not sure what bugs me more:
1) The fact that this is a KNOWN issue and they won't release a firmware update to fix it.
2) They want to charge me a Tech Fee ($50) to trouble shoot.
3) I can't return it since I am outside their timeframe. I JUST bought this POS a few months ago!
SHAMEFUL customer service!
So the question remains -
How can I get an RMA to send back the digital paper weight? $200 worth of junk sitting on the shelf and they won't even look at it without me buying a Tech Supoport Agreement. NO going to happen!
I called tech today and am currently going through the process of having mine replaced. I don't have high hopes that it'll work but since I purchased my product through Best Buy, I cannot get a refund. Last time I buy from them too honestly. No accountability.
I was informed that not all units are having this issue. I specifically said has there been a hardware update to the new unit I'll be sent and his reply was no. Said it came down to possible manufacturing issues. But we all know it's most likely a combination of hardware and firmware.
On the Alienware option, definitey look into the specifics on that one as it's not all it is cracked up to be. Need to read the fine print and look up some online reviews and make sure it'll fit your needs. This is especially true of their top tier Wifi router. Some of their mid-tier stuff, the satellites don't have ethernet ports, something I want to hardwire the desktop computers to. The low end system does have Ethernet but lower overall throughput. I guess it beats having a system which doesn't work 100% of the time, LOL.
UPDATE:
I got a response (5 days later) from Netgear. They asked to perform the WiFi speed test 6 feet from the router. (Which I had already done and told them that in a previous message.)
They also asked if "The concern about the three AP's the you're seeing , we are still waiting for Engineering's feedback".
And of course, they totally ignoed my request for a refund.
Wonder if there are enough people here for a class action suit?
I too have had several issues with this, but after a discussion with NetGear support, I have gotten some relief. I installed the latest firmware https://kb.netgear.com/000062202/MR60-MS60-Firmware-Version-1-0-6-102 per the instructions. Reset the router following the load and then applied my configuration file save before the update. In my configuration, I have reserved addresses by MAC for every machine in my home that is not configured for a Fixed IP Address. I have turned on QoS and populated all of my devices with priorities. After checking all parameters, I accessed again the routerlogin.net page then click wireless under Basic tab and change the channel for the wireless network for 2.4Ghz from Auto to either 1-6 or 11: I changed to channel 11 since my neighbors were all in the 1-6 range.
Usually, I have significant dropout on ROKU, Tablets and SmartCam Security Monitoring cameras monitored through Blue Iris. The Samsung Camera were (as still are) the worst offenders, but Blue Iris is no longer reporting anywhere near the number of dropouts and my Tablets and Roku devices are working as the did on my prior WiFi configuration.
There still are some issues to address, but this was a SIGNIFICANT improvement.Shout out to Christian_R for helping facilitate the conversation.
I hope it works for you.
Mike
I installed the v1.0.6.102 the day after it came out. My MK62 system is on a WIRED backhaul with the system in Wireless AP model only (DHCP duties all stay with my main Router, a Netgear R7800 which remains incredibly stable despite it's age).
I purchased this Mesh system in Hong Kong last month to solve my client roaming issues, and it has.... however my wifi clients often report this connection has no internet connectivity!
The instability of this system is surprising given Netgears experience. Reaching out to Christian_RFollowing mrbeams post, i decided to make 1 change: Set my 2.4ghz channel from Auto to a fixed channel (e.g. 2) and it seems to have stabilized. Also I have no had any wifi clients complain about "your Wifi connection has no internet connection".
Note:My 5ghz band was always set on a specific channel, but had only set my 2.4ghz on Auto
This was the only change I made and it's been about 40 hours so far and no one in the house has complained. I have about 7 devices (cameras, doorlocks and a printer) on 2.4ghz while the rest of the 12 devices or so are on 5ghz.
Crossing my fingers, no more instability
Hi tommyjli,
Send me a private message with your email, phone, and serial number. I'll see if support can reach out to you.
Christian
- Hi Mike, what app are you using to find out what channels your neighbors are using?
Thanks,
DHello @Christian_R, do we have any update about this? any kind of new beta firmware?
I bought this on june 30th and im still unable to use it...
3 different firmwares...1 beta firmware...
2 support cases...
and yet we are like the beginning...
