NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Brand new Samsung S6 Smartphone will not communicate with WN3000RP
I have 2 other devices, a notebook and another android that communicate just fine, but my brand new S6 will not hook up to the extender. I have reset the modem, the extender, and the phone itself. I have told my phone to "forget" that particular connection and have re-set it up to no avail. When I try to connect, it says "connecting" for a minute or so then it tries again, and then finally it says "failed to obtain IP address."
Help
26 Replies
In response to Brad2 asking if I got a response from Samsung, I did. I'll post their response below. I didn't try the safe-mode boot. Prior to their response I gave up and bought another Netgear device, a Wifi Range Extender Model EX6100. It works great. Problem solved, albeit with more money. Hopefully, the (free) solution that Brad2 found is still working.
From Samsung:
Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
It must be inconvenient as your Samsung Galaxy S6 Edge Plus(SM-928A) device is experiencing connectivity issue with Netgear WN3000RP range extender. I can understand your concern in this regard and will surely help you with all the possible options available from our end which might resolve the issue.
I see that you have tried to isolate the issue by connecting various devices to Netgear. I appreciate your efforts.
We also wanted to thank you for bringing to our attention regarding the issue of your phone model missing. We will surely forward this information to the appropriate department. [Note from Swithin: I wasn't able to enter the exact phone model I had on the support page.]
The issue which you are experiencing might be due to the following reasons:
1. Temporary issue with the device.
2. Software/hardware issue with the device.
3. Some third party applications might trigger this issue.
4. Physical/liquid damages present on the device.
To isolate the issue, please perform the below troubleshooting steps:
1. Please perform battery simulation on your device which will refresh the internal circuit of the device. To perform battery simulation, press and hold volume down and power key for 10-20 seconds. Now check the issue. If the issue persists, please follow the next troubleshooting step.
2. The Wi-Fi issue could be due to incorrect settings on the phone. There is an option called 'Smart network switch' which automatically switch between Wi Fi and mobile networks to help maintain a more stable connection when enabled. At this time, I'd like to you check if this
feature is enabled on the handset and disable it to have more stable Wi-Fi connection.
To disable 'Smart Network Switch' :
1. From your device Home Screen, tap on Apps >> Settings>> Wi-Fi.
2. Then, tap on 'More Options'( 3 vertical dots at the right corner of the page) >>'Advanced Settings' >>'Smart network switch'.
3. Remove the check mark next to this option by taping it.
After disabling the Smart network switch, please check the issue. If the issue persists follow the next troubleshooting steps.
3. We request you manually connect the phone to Wi-Fi. Please follow the below mentioned steps for manually connecting the phone to Wi-Fi.
a) From the Home screen, tap Apps >> Settings >> Connections >> Wi-Fi.
b) Tap Add Wi-Fi network.
c) Enter the Network SSID. This is the name of your Wireless Access Point.
d) Tap the Security field and select a security option. This must match the current security setting on your target WAP.
e) If secured, you will also need to enter your WAP’s password.
f) Tap Show advanced options, if you need to add advanced options such as Proxy settings, IP settings, or Key management.
g) Tap Connect to store the new information and connect to your target WAP.
Now please check with the issue. If the issue persists even after performing the above steps, I request you to boot the device in Safe mode and check with the result.
4. Check the issue in safe mode: It may be necessary to boot your device in Safe mode if you wish to isolate whether or not added applications are causing problems with the device.
Certain third-party or downloaded applications may interfere with normal device functionality. Safe mode will load only basic system software.
Follow the general steps given below to boot your device into Safe mode.
1. Make sure your device is turned OFF
2. Press and hold the Power/Lock key to turn ON the device.
3. When the animation starts, press and hold the Volume down key until the lock screen appears.
4. Once the Lock screen appears, Safe mode is displayed in the lower-left corner of the screen.
Note: When completed, to boot your device into normal mode again, restart your device.
If the device is working as expected after you put the device into Safe Mode, the issue may be due to a recently updated or installed app. Please un-install those applications'
.
I am positive that the issue will be resolve after performing the above troubleshooting steps. If the issue persists, Please feel free to get back to us. We will be more than happy to assist you with any further queries.
Should you desire additional assistance, we invite you to access the web-link http://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.
Thank you for choosing Samsung products.
If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.
Sincerely
Pooja- Hi, it will connect to BT openzones Wifi but wont download or send any data. It connects to the main BT home hub wireless in my house and downloads data quickly. Ive tried the smart switch option - it has no effect. The s6 doesnt have a microsd card.
Ill try the samsung site. Thanks MarkHi has anyone had any luck on this issue? Just got the S6 and have the same router WN3000RP and having the same issues?
Hi skmtl,
Can you please confirm if you have tried any of the troubleshooting steps in this thread?
Are you able to connect any other devices to your WN3000RP? Can you please check your model version (v1,v2,v3) and if you are running latest firmware on the WN3000RP?
There is a common issue with the Galaxy S6 WiFi connectivity, Samsung may have an update on their official website.
- Hi, Ive judt provided a lengthy reply but it didnt post..
Basically ive just upgraded the firmware as you suggest and I have the sane problem.
I have the oldest netgear version
I can connect my galaxy tab, my iphone my galaxy s4 but not my s6. I have read on the internet that lots of other people have the same problem...Hi molineux1,
Is your Samsung S6 able to connect to any network other than WN3000RP?
Check if there is a recent Android update for your S6
Please try the other solutions suggested in this thread, such as turning off the Smart Network Switch.
Also try removing your MicroSD card and rebooting your phone.It does look like WiFi connectivity is a common issue with the Samsung S6. You may have better luck on Samsung S6 WiFi solutions by contacting or visiting their help forums
- Hi, I have exactly the same problem with my S6 and the same Netgear extender :-/
Hi molineux1,
Can you please confirm which version WN3000RP you have?
http://support.netgear.com/product/WN3000RP
http://support.netgear.com/product/WN3000RPv2
http://support.netgear.com/product/WN3000RPv3
Please check if they are running the latest firmware which is listed on each page:
Login to your extender to check - mywifiext.net
Are you able to connect any other devices to your WN3000RP? or is the S6 the only one unable to connect?
Were you able to attempt any of the troubleshooting steps from previous users in this discussion?
- I've got the same problem as bobnelms. In fact, I'm responding with my Galaxy S4 which is connected through the WN3000RP range extender to a WNDR4000 router. It has worked for years, and continues to. But when I try to connect with a Galaxy S6 Edge plus (AT&T), I get errors. The Galaxy S6 Edge plus connects directly to the WNDR4000 with no problem. It (phone) also connects to an Xfinity router as well. It's only a problem with the range extender. I have two range extenders and neither work with this new phone. I've rebooted the network, rebooted the extender, reset the extender, etc. I even tried turning off LTE on the phone as someone suggested on another forum (didn't work). That sounded dubious, but it was easy to try.
I have to believe there is some incompatibility between the extender and the S6.
I'll keep searching the internets. If I find an answer somewhere else, I'll post it here.
Oh, and iPhones 4, 5s, and 6, as well as a nexus tablet can connect to the extenders with no problem for me also.
Perhaps I need to copy this to a Samsung Galaxy forum instead since all these other devices have no problem with the range extender.Please try disabling the Smart Network Switch.
Another possible solution is to clear your phone's system cache.Easy enough to try. The Smart Network Switch was already off; I believe I left it off from trying it before. But I confirmed it was off. I then cleared the system "cached data", then rebooted the phone. I received the "failed to obtain IP address" message again. It identified the extender as having a strong signal (130Mbps) and the correct security protocol, of course. It just couldn't connect. It immediately tried connecting directly to the wireless router and that worked. So, I believe those suggestions have not resolved the problem. Thanks anyway.
In looking at the android forums, it appears that at least a few others are having problems with the GS6 and range extenders, not necessarily Netgear brand. It's a little tough to discern because people often mash different problems together in the same thread and without a decent testing methodology and analysis, it's easy to confuse issues. I think the commonality is the phone and not the Netgear device. Maybe something in the extender is slightly different, but why would other devices (GS4, Nexus tablet, iPhones) connect successfully?
I think I'll wait for a software update via Samsung and AT&T for my situation, unless someone comes up with a new idea to try.
bobnelms wrote: So here are my questions:
1. What static IP address should I be using? Should it be the address of the extender itself, i.e., 192.168.1.15? That's what I tried. Or do I simply make up an address?
2. What DNS 1 and DNS 2 address should I use? The example in the link used 8.8.8.8, and 8.8.4.4, so that's what I used. Is this right?
3. And what about the PROXY setting? I currently have it set to NONE. Is this right?
Thanks again
1. Use a high DHCP address e.g. 192.168.1.222, this is only intended as a test at the moment to identify the issue, but the address you used will definately not work.
2. use the suggested DNS
3. No proxy is needed.Hi,
I had exactly the same issue with a brand new Samsung GS6 : "Failed to obtain IP address". All my other devices work fine (MacBook, iPhone, Z2 tablet).
I changed WiFi settings on my SG6 : Static mode with IP address = 192.168.1.222. Now, my SG6 is connected to the WN3000RP (the signal is very strong), but not connected to the internet : all my connections fail (chrome, google play, ...)
Thanks for help.
Hello!
I have exacly the same problem with my EX6200. It works fine with my laptop (Win 8.1), but not with my Galaxy Note 4, nor with Tab 10.1 2014 Ed. All devices communicate without problem directly with the router (Thomson TR789vn). Is there a solution for this problem??
- Thanks for your help, but I'm afraid I'm not doing something right.
First of all, the extender that I am trying to use works fine for all other devices that use it in my home (another smart phone, a tablet, and 2 laptops). So it's not that the extender cannot connect to the internet. I has to be a setting within my new Galaxy S6 smartphone, or perhaps the extender is incompatible with this S6?.
Please remember that my S6 DOES connect to and communicate with the internet just fine through the wireless router (not extender but router). This is only an issue with the connection to the extender.
So here are my questions:
1. What static IP address should I be using? Should it be the address of the extender itself, i.e., 192.168.1.15? That's what I tried. Or do I simply make up an address?
2. What DNS 1 and DNS 2 address should I use? The example in the link used 8.8.8.8, and 8.8.4.4, so that's what I used. Is this right?
3. And what about the PROXY setting? I currently have it set to NONE. Is this right?
Thanks again - A static IP will often help with connection issues, or at least reduce the symptoms to something easier to understand. So it seems that your phone is now associating with the network. The lack of Internet access could be for a number of reasons;
• The modem has no Internet connection
• The router is not communicating with the modem
• The extender is not communicating with the router
• The DNS server(s) are down / not communicating
Did you set the DNS addresses when you set the static IP?
Can you log into the extender and look at its status to check if it’s communicating with the router, and if so log into the router to see if it has an Internet connection? - Thanks for the help, but what you suggested didn't work (unless I did something wrong). The phone "connected" just fine to the extender, but I couldn't connect to the internet.
Is this possibly a function of a new phone trying to communicate through an old extender? If so, should I simply purchase a new extender? - This might help, it includes the details for a static IP address, though I’m not sure if this applies to the device as a whole or the specific network. If it is a device wide setting then it can cause problems if you connect to other networks (because the IP address may not be on the same subnet, or if it is that IP may already be allocated).
The instructions mention DNS but you should also set the device IP address and the Gateway, as a test use a high number in the DHCP range of the router e.g. 192.168.1.222. If it works and you choose to stick with the setting then reduce the router DHCP range e.g. end at 192.168.1.200
http://www.androidbeat.com/2015/03/fix-android-5-0-lollipop-wifi-problems/
