RS700 firmware update 1.0.9.6

Have you tried my suggestion? It really did fix it right up for me. Both my Direct TV receiver and my Honeywell thermostat had the problem.

Thanks for letting us know it didn't work. 

BH_C​ 

Thank you for the info. Just to give you an update, I installed the previous version of the firmware (1.0.7.96) on my RS 700 and everything is connecting now. I'm not an IT professional but the problems do appear to be related to the most recent firmware update (1.0.9.6).

I can also confirm downgrading has completely fixed the issue, I'm also not an expert by any means but it does seem to be linked to the new firmware. 

I too am having problems after the firmware update.    All devices with preconfigured static IP addresses randomly change to a different IP address.  All device labeling and MAC addresses assigned to the static IP addresses randomly change as well without any user intervention.   

I have rebooted, factory reset and uploading backups to no avail.   

Hi,

Just wanted to let you know I’ve sent you a PM with a trial firmware—feel free to let me know if you’ve had a chance to try it out.

We’re continuing to look into the WiFi connectivity issue and really appreciate everyone’s input. If anyone else is seeing similar behavior and would be open to testing a debug firmware, feel free to PM me directly.

Thanks again for all the support!

For me, it is not that there is a problem with devices connecting.  They all connect fine.  The problem is that the static IP addresses that were set with those devices along with the assigned MAC address and naming conventions randomly change without any user intervention.  Ie, rebooting, etc.   This happens when I am not even home or overnight when I am sleeping.   

This becomes a problem for me as I have a pretty sophisticated smart home environment with several platforms,  Ie, Apple HomeKit, Home Assistant, Homebridge, Smarthings, Hubitat, and Amazon Alexa.    All of my hubs talk to each other locally via assigned IP addresses.   When the IP addresses randomly change, the hubs no longer talk to each other  and it brings down my smart home.    The only way to temporarily remedy this is to reboot the router.

Additionally, even after uploading backups that were made before and after the firmware upgrade, they never load correctly where my static IP address assignments are back to the way they were.    All other router functions are fine, speed, etc....

Yes, I am very willing to run some trial firmware.  

For me, the devices that I know had issues were:

Honeywell Thermostat RTH6500WF

Chamberlain MyQ Garage door Hub

B Hyve Wifi Sprinkler Timer 57946-50rb

And now that I think about it, all had static IP addresses assigned to them.  There may have been more items that had issues, but I switched back to the previous firmware before testing everything.

I have the same issue with my Honeywell 9000 Series (RTH9580 Wi-Fi) thermostat and La Crosse C83100 weather station. Both are older 2GHz band only devices that worked perfectly before the v1.0.9.6 update. I was able to get them running by linking them to my extender instead of directly to the RS700 router, but that seems to have caused those extenders to lose internet connection. When I change the 2GH band channel assignment (1,7 or 11) on the RS700, the internet connection is reestablished at the extender but usually disconnects after a few hours.

As I can't edit my post, I forgot to add I don't use smart connect, so all bands are completely separate and apart from 6hgz, the other two use WPA2/WPA3 Personal with modes set to the highest bandwidth. 

I did have some issues with the v1.0.9.6 firmware and Wifi performance. 

I have a separate 2g band configured on a different SSID for certain IOT devices that work only with 2g and get confused when Smart Connect is enabled, so I not use Smart Connect. 

A couple of these devices failed to connect to the 2g band after v1.0.9.6 firmware upgrade.  Some of those devices are a Trane ConfortLink II XL1050 and a Bond Bridge Part# B07CR99LXG. 

I also may have been having problems with other devices some of which are connected to the Guest network, which is isolated from the rest of the wifi networks.  Those devices are Roomba robotic vacuums, Ring Cameras and Chime devices.  My network has over 120 devices connected of which about 20 are Wifi.

I did not run into fixed IP address changing from static or not following reserved settings on the router, but the RS700 router DHCP range is configured so that all static IP devices are outside the DHCP range which starts at 100.  If the static devices are outside the DHCP range the router should not change or assign other devices to those IP addresses.

I did also see issue with the RS700 playing nice with Netgear access points like the WAX 630E when the Wifi SSID's are the same but configured on different channels far away from the router.  That seemed to work fine with prior firmware versions as well.

Willing to give it a go if you still want testers.