NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

bluefish10's avatar
Aug 02, 2017

Orbi satellite dropping connection

Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning on the satellites (both at same time), but the main tower would be fine. Also netgear please DO NOT mark this as solved with firmware update 1.12.0.18, because all of my towers are on that version and still disconnecting. ISP is Comcast. We are using the Arris Surfboard SB6190 modem. I have tried using ethernet on the satellites, but ethernet is also effected by this issue. It cannot be interference because the connection works fine most of the day, and the issue seems to be at random without a trigger. 

I suspect there's a problem with the connection between the satellites and main tower, but would still like some advice. I think we upgraded to the orbi around 6 months ago. 

570 Replies