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Forum Discussion
Samsung Galaxy S8 not working on Orbi RBR40
Galaxy S8 keeps connecting Orbi wifi with message "internet may not be available" then logging off again but all other devices including iOs, TV and laptop can connect quite well. I'm using 1000M internet connection in Hong Kong with maximum speed around 450-550M in my other router - ASUS RT-AC68U. This Orbi only runs around 250M something. I'm very disappointed.
259 Replies
On the S8, i would try deleting the wifi connction info and re-enter for for orbi system..
- I am Having the same issue. I have upgraded the firmware on the orbi. I have repeated my Samsung Galaxy S8. I have forgotten and re added the wireless network. But I keep getting the internet may not be available message.
Our support team would like to work with you on these issues with the S8 if you would like to work with them send me a PM with your name, email, and phone number.
DarrenM
- Same exact issues. Galaxy S8.... Wi-Fi keeps disconnecting every other device great... updates galore
We are aware of the issues and working on them I know one person said S8 works just fine on the guest network.
DarrenM
The disconnecting issue started for me right before the latest update. Also I cannot get my 5Ghz band back on or none of my devices will connect to it. I haven't touched any of the settings since I updated to the latest firmware and did a factory reset. All my devices don't disconnect that often but I've seen my Samsung tablet disconnect at least once. My desktop connected to the satellite via RJ45 has disconnected once too. It's just my S8+ disconnecting constantly. I also noticed when I stream on my Samsung TV there are stutters and I have a 1gbps fiber optic Internet. I get max speed of 600+mbps because currently I'm using the cheap CAT5 wire that was used as a telephone line that I converted to RJ45s because the wires are glued and it's a hassle to rewire them. Before the software update everything streamed very smoothly but it's bareable since it's like 10 seconds at most.
I'm having the same issue since the most recent orbi firmware update. I've done everything from forgeting my wifi on my S8, factory resetting my orbi, to factory reseting my Galaxy S8. All my other devices work fine on my network. I thought it was the phone, but it works fine on other wifi networks. The only solutio i found was to connect my Galaxy S8 to the guest network. That seems to work form me which is weird. The problem could be a combination of the Galaxy s8 and the orbi router...
I discovered the same thing by connecting to the guest network, but my sonos is connected to my home network. Such a pain. When is the patch coming out to address this with the s8 phone???
I have exactly the same issue with my Samsung Galaxy S8+ phone and Orbi RBR50 with the latest firmware (V1.12.0.18) installed on the router and the satellite (RBS50). It started very recently I am not sure when exactly but probably after one of the latest phone updates. There were multiple phone updates just recently including updates for Bixby and I am not sure if any of them triggered the issue. I called Samsung and they asked me to reset the phone reset the routers and all possible resets including to try the Safe mode but nothing helped. I don't have any wireless connection issues using different wireless routers such as at work or when visiting friends so it must be something specific to Orbi. Also, I noticed that when disabling SSID Broadcast for 5GHz the issue seems to be less severe as the phone gets disconnected less often.
I am not sure of the firmware as I am at work, but I had the EXACT same very frustrating thing happen to me after the latest Update from VZW downloaded last Thursday, July 27th. Ever since then, my wifi connection at home simply wont work for more than 20 seconds if at all.
At work now, and it's totally fine, anywhere else I go, its fine. Something about the comms between the S8 and the Orbi is not working. For the record, I have about 12 other devices at home, all working fine including a Samsung S7 (wife's phone).
- That's exactly when mine stopped staying connected. Before that it was ok. So obviously Samsung changed something, but I don't know why it still works with the Netgear router I had before the orbi if I reconnect that one and disconnect the orbi.
- I had this problem. Wiping the phone's cache partition seems to have fixed it. Perhaps the phone retains a wifi setting from the previous firmware that doesn't work well with the new firmware.
- Tried it. This did not work for me.
Thanks for that tip. I was also having issues with my galaxy s8 plus diconnecting from ORBI Wi-Fi. I followed your post and did a Network Settings Reset and that seems to solve the problem. I have been connected to ORBI Wi_Fi for hours now, browsing the web, youtube, etc and working fine. Thanks again. I will post again in a couple of days with updates if anything happens with galaxy s8 plus.
Network Settings reset did not help in my case.
Guest Network is the only way to stay connected but thats not a solution because then I cant get access to devices on my normal network.
- I'm having the same issue. Samsung S8 reset to factory settings - no improvement. Issue is only with my Orbi. Wi-Fi works fine elsewhere. Latest firmware on orbi.
- I don't understand why someone who actually has an S8 or S8+ tell us to factory reset our phones. It doesn't work! I mentioned this before. Don't factory reset your S8 or S8+.
The issue is clearly the Orbi. Constant disconnection for S8/S8+ is not the only issue. My 5Ghz radio doesn't work anymore. I factory reset my Orbi router, satellite and my S8+. None of them works. Rolling back to an older firmware fixed most of the issue but there are people in my household that have an iPhone. So I rolled back and tried the guest account. That worked for me!
S8 and S8+ owners. Try creating a guest network and connect your phone there. My phone hasn't disconnected the past 2 or 3 days.
Anyone else not able to connect to the 5Ghz radio? I disconnected and reconnected and used my phone in front of my router and satellite but I can never connect to the 5Ghz. None of NY devices can connect to it. I factory resetted at least 2 times and still no luck. I can only connect to it if I roll back my firmware.
We are investigating the issues with the S8. will let you know when I have a update or a fix but right now the work around is to connect it to the guest network many customer have reported that to work.
DarrenM
I am having the same issue. All devices work fine except the Glaaxy s8 Plus. Connects and disconnects all the time. I get the wifi signal on the phone with the exclamation point thru it. The S8 works everywhere except on this Orbi. Hard to believe that its not an easy fix on Netgears end. I will try the guest account, hoping it will do the trick for now.
Add Surface Book to the list of devices having trouble staying connected. My main latop, an I7 Surface Book, now disconnects every 5 minutes or so. SO that is really neat.....
I have the same issue with my s8 plus. This happens after verizon update yesterday. Can netgear takes a look at this?
- Same problem after the recent update for the Galaxy S8 getting disconnects. Never a problem before the update release from Verizon this past week.
- Hi all,
So I added a guest network and now my galaxy s8 plus appears to be working and not disconnecting. Seems like this is a work around until it gets patched.
I too have this issue. Really frustrating, as I didn't even know the router firmware had updated. Coincidentally, my S8+ just received an update yesterday as well. Prior to that update, I didn't have any wifi issues. It is ONLY on the Orbi (like others), as my neighborhood Comcast "Xfinity" free wifi works fine.
This is most definitely specific to this router and this device (S8/S8+)
Same thing here. Wife's S7 is OK with the Orbi, but after Friday nights Samsung update I cant stay connected on the Orbi. Re-installed my old Netgear Genie R6220 and no more connection issues with the S8. I'll go back to the Orbi in Guest mode access as this seems to be the temp fix, hopefully Netgear can get this resolved quickly.
I sent some debug info about s8 to netgear support today. We'll see if they can find what's wrong.
I'm certainly not the author of the product but by looking at Orbi Debug logs, it looks like band steering is the problem. If S8 drops to 2.4G it won't go back to 5G for whatever reason and will stuck in this interim state until Orbi's internal cool down timer expires, then it connects, start working again and next steer event causes the same problem.
I'm wondering if band steering can be disabled until Samsung or Netgear releases a fix.
- I've had the s8 plus problem for awhile on tmobile. After tmobile knew nothing, they directed me to samsung. Who after a couple people said i should update to the latest android update. 7.01 or something.
Probably can check by updating software in settings.
I have since done this, and it does appear better. Hope it lasts. It's been so frustrating, that I decided to post and see if it helps others.
Davidyc wrote:
I've had the s8 plus problem for awhile on tmobile. After tmobile knew nothing, they directed me to samsung. Who after a couple people said i should update to the latest android update. 7.01 or something.
Probably can check by updating software in settings.
I have since done this, and it does appear better. Hope it lasts. It's been so frustrating, that I decided to post and see if it helps others.I can tell you this is definitely not related to the version of Android on our phones. My girlfriend has the S7 Active, and it is on version 7.0, and does not have any issues with wifi connectivity. As others have stated, this is specific to the S8/+ and the Orbi.
I can also tell you it isn't a problem with the handoff between bands/frequencies. I've completely disabled the 2.4gHz range just to test this, the problem persists.
Disturbd1 wrote:
.I can tell you this is definitely not related to the version of Android on our phones. My girlfriend has the S7 Active, and it is on version 7.0, and does not have any issues with wifi connectivity. As others have stated, this is specific to the S8/+ and the Orbi.
I can also tell you it isn't a problem with the handoff between bands/frequencies. I've completely disabled the 2.4gHz range just to test this, the problem persists.
So, it's a problem with S8. Just search the Internet and check Samsung forums. People with S8 and Google Wi-Fi and other systems where they have more than one AP complain about this very problem. I have the same problem at work with Aerohive networks but it's not as severe as in Orbi environment.
It started for me and some other users after most recent S8 update from Verizon. Statement that Android version doesn't matter is only partially correct. Android uses drivers in most cases supplied by chips manufacturer or device manufacturer. Two different phones on the same Android may behave differently.
Also, I'm not quite sure how you 'disabled' 2.4G. It would be awesome to know if it's even possible on Orbi via UI. 'Broadcast SSID' doesn't disable the network.
