OS 6.4.1 slow ... to the point of unusable

[BriBrom]

I still have everything moving at a snail's pace!

[BrianL2]

Hi BriBrom,

The issue on your recent support case was about ReadyCLOUD and our server has been fully functional since.  Can you tell us more about the other problem/s that you are currently experiencing or have experienced?

Looking forward to your response.

Kind regards,

BrianL
NETGEAR Community Team

[Skepher]

Just to confirm...  Is someone from Netgear actually working on fixing this issue?  It's been over a month.

[BrianL2]

Hi Skepher,

This is being worked on and a fix will be available soon though there's no ETA. 

Kind regards,

BrianL
NETGEAR Community Team

[Sunfield]

Good answer. We know there is a massive problem, without a fix

Joke !

[StephenB]

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@Sunfield wrote:

Good answer. We know there is a massive problem, without a fix

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Until they actually have a fix, there is nothing else they can say.

[AdriFrijters]

The fix is roll out an update that's actually a downgrade to 6.4.0 and you give yourself a nice way out.
We are fooled but happy an inward of the trick.

[StephenB]

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@AdriFrijters wrote:
The fix is roll out an update that's actually a downgrade to 6.4.0 and you give yourself a nice way out.

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6.4.0 had other problems that were fixed in 6.4.1 (or 6.4.2 beta) - and many users need those fixes.   So the downgrade to 6.4.0 works for some, but it is not an option that works for everyone.  

Turning off AV isn't the best, but it isn't the worst either.

[Esky44]

I have just disabled the virus scanning and brought the NAS RN3140 performance back to normal.  It was so slow with 6.4.1 that my dcument management system, Worldox, timed out and would not load.

What is the next step in getting the AntiVirus up and running again?

[kylefarris]

I have htop installed on my NAS so I took a screenshot of the output which absolutely verifies without a doubt that the culprit is the ctscan daemon (the antivirus server). Their instances are pegging my NAS's CPU cores at 100%. 

[StephenB]

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@kylefarris wrote:

I have htop installed on my NAS so I took a screenshot of the output which absolutely verifies without a doubt that the culprit is the ctscan daemon (the antivirus server). Their instances are pegging my NAS's CPU cores at 100%. 

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Nothing surprising here, that is a known bug, and we have been telling lots of people to turn off AV protection on 6.4.1 and 6.4.2 beta for now. Hopefully Netgear will have a fix soon.

[kylefarris]

Yeah, I did.

[debumitra]

I upgraded from 6.4.0 to 6.4.1 today. I have exactly the same issue. Accessing NAS shares from Windows File Explorer is extremely slow - virtually unusable. Was a solution to this problem found? I see the last posting on this thread was in December, 2015. Was this problem acknowledged by Netgear?

My ReadyNAS model # RN31400

[debumitra]

Apology, I found the January, 2016 posts. Not sure how I missed them before. I have now downgraded to 6.4.0 (I preferred the downgrade to switching off AV protection). Any idea when the fix is coming? Thanks.

[BrianL2]

Hi debumitra,

Download the 6.4.0 Firmware in our support site and manually upload it. For the fix, it is still being worked on. Unfortunately, there's no ETA when it will be released.

Kind regards,

BrianL
NETGEAR Community Team

[BriBrom]

I had to turn off AV to get things working again. Brian

[BrianL2]

Hi BriBrom,

Thanks for your feedback. For the meantime, have the said feature disabled while NETGEAR is working on a fix for the issue discussed.

Kind regards,

BrianL
NETGEAR Community Team

[mdgm-ntgr]

Hi all,

Thanks for your patience.

We are working on a fix for the performance issue related to the use of anti-virus.

[debumitra]

Is there a specific email address where I should send the private message to?

[BrianL2]

Hi debumitra,

Just open mdgm's profile and there's an option or button for you to send him a PM.

Kind regards,

BrianL
NETGEAR Community Team

[mdgm-ntgr]

Hi debumitra,

I have sent you a private message with the details I need.

[StephenB]

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@BrianL2 wrote:

Hi debumitra,

Just open mdgm's profile and there's an option or button for you to send him a PM.

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Even simpler - just go into messages (top right on web page), and send him a message (typing mdgm in to the address line).

[Eeuwe]

I had the smae problem.

Now I disabled the antivirus and the problem seems to be over.

But..

How risky is to wordk without antivirus?

My computers have Norton antivirus

[StephenB]

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@Eeuwe wrote:

Now I disabled the antivirus and the problem seems to be over.

But..

How risky is to wordk without antivirus?

My computers have Norton antivirus

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If you run both scanners, then of course there is a chance that the NAS AV will find something that Norton misses.  In my opinion that chance is pretty small.

If you are downloading files directly to the NAS with an App (for instance, executable torrent files), then AV on the NAS will run right away, while Norton would likely run later.

I also have Norton on our PCs, and I've always left AntiVirus disabled on the NAS.

[AdriFrijters]

What about accessibility direct from the internet when you are hacked or access your files from somewhere else?