Cant connect to router but router is still working.

I am also experiencing this symptom.  Internet woks but can't access admin via URL or Orbi app on IOS.  Power cycle, different browsers, nothing.

Were our orbi's hacked?  

Same here, trying to give access to a new device and cannot access the Orbi router.  Tried power cycling the router.  Have tried both wireless connections and wired connections.

The browser states:  XXX.XXX.XXX.XXX refused to connect.  ERR_CONNECTION_REFUSED  (Using an wired ethernet connection)

The app states: We can't find your Orbi.  You may be connected to another router or access point. (using wireless connection).

All of the devices still have internet access, so the router is still working, just won't allow connections to the controls.

This really sucks!!  I would love to know how many others are having the same issue!!  I would love to know how long I haven't been able to access my admin page of my router!!  I am really not wanting to do a factory reset on my router but It looks like I may have too! I have a lot of static IP's that I will have to set back up!

What Orbi models do you all have? 

NG is aware of users having problems with Orbi AX systems and orbi app having problems over this past weekend. 

Any of your systems recently updated? 

What version of FW if you get this information.

Some users have done a factory reset on the RBR and setup from scratch using a wired PC and web browser connecting with HTTP and 192.168.1.1 or orbilogin.com. If you do this, disconnect the RBR from the ISP modem/ONT temporarily to see if you can get the setup wizard started on the RBR in a web browser. 

I may have missed this reading through all the various posts here and other places, but before I start the factory reset path I'd like to know if anyone can answer these questions:

1)  Assuming the factory reset worked, what firmware version is now running on your router?  Did it update to the most recent version that is causing the issue (we think) or is it an older firmware version?  (Yes, I know the factory reset would return it to an older version, just not sure how much it would update as the setup progressed).

2)  If it reset and is running correctly using older firmware, has anyone had the new firmware push to their router a second time and cause the issue to return?

3)  If the only issue a person is experiencing is a loss of the ability to communicate with the router for settings and such, using either the app or direct connection, is there a concern for allowing the router/satellites to continue to provide network service?  What's the thought on the security of the info going through the router?

I'm not really concerned about Q3, to be honest, but it is a possible concern.  But I would like to know about Q1 and Q2 before I spend a few hours redoing everything just to have the firmware update return and put the router right back where it is.

Thanks for any info.

From having this same issue the last update I did, I:

1. Factory Reset all three of my units;
2. Power Cycled them;
3. Pin-Hole Reset them;
4. Went into the RBR when they all came back up, using 192.168.1.1. Can't use the Mobile App since I have a Tagged VLAN PPPOE Login to my Fiber provider;
5. Updated the Firmware on all three;
6. Pin-Hole Reset all three units;
7. Unplugged the two Satellites off after they came back from the reset;
8. Manually set up the RBR completely (I've done it so much that I have it all memorized);
9. After the RBR was up and running to the Internet;
10. Connected the Satellites and made sure they connected and the RBR saw them;
11. Sat back and had a beer while I waited for all the clients to jump on . . . ;
12. The next day I went into the RBR and checked that all was well;
13. Then did my speed tests and whatnot;
14. Looked through to see what was attached or not, fixed any of that;
15. Waited for any screams when someone tried to do or watch something and it didn't work.
16. Hid.

I've been dealing with OEM and OpenSource FWs on all kinds of devices: Routers, Switches, TVs, STBs, Computers, Blu-Ray Players, AppleTVs, Amazon Firesticks, Cars . . . for decades and have found that if you put the time and attention into it in the beginning, you're less likely to have any problems afterwards. Like "Bricked" devices. And it's not really the manufacturers "fault" if the proper process is involved and takes time. It just that's where we are at in technology. I only wish it was a Plug-n-Play World, but it's not. Soon.

If I were to attempt the factory reset route, do I have to reset both the RBR and RBS or just the RBR only?  My RBS are hard wired.

This seems to be a problem affecting thousands of users. A factory reset is the only solution working for people that must access the admin section. This is completely unacceptable and Netgear should be honest and open with what they are doing to fix this problem. I have several orbi's across the state and it would be very expensive for me to factory reset each one. 

WE NEED A CLEAR STATUS UPDATE FROM NETGEAR. 

As of a couple days ago, for me, the issue has gone away.  I only noticed an update to the mobile app.  Since then, I can control all devices with the mobile app and log into the orbilogin.com site again.

I opted not to do a factory reset as everything continued to technically work and I didn't want to re-configure everything. Hopefully the same solution is rolling out to all users quickly.