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A6210 not being detected and no led light
Hello! I have a problem with my wifi adapter and id like a solution, basically when i had my netgear upgrade my thing didnt work anymore it was not detected, i tried it on my brothers computer and it also didnt work. I dont know if its the software or the hardware. I use windows 10 and i had the update that i recieved today
I did try it, and it didnt work in his computer also.
but i already have the solution, seems like it doesnt work om the newest windows 10 update so i u installed that newest update and i did go back to the older versions of windows 10 and it works perfect.
72 Replies
Hi Ilovegamimg,
1. What is the driver version you use to install the adapter?
2. Can you see the adapter in Device Manager?
JamesGL
Community Team
Hi netgear, I called with netgear and they said that i had to do the newest netgear driver on a usb and install it on my device that driver And no i cant see it in device mamager
Hi Ilovegamimg,
If it is not being detected under device manager, please try plugging it on a different computer and check if it is being detected.
JamesGL
Community Team
Okay, I may not be a IT specialist or some High Tech Nerd BUT in my humble opinion the/ this problem HAS to be with the software!! I have/ had most of the problems listed here! I'm running the latest and newest Anniversary Update on Win 10!
I tried loading from the supplied CD rom. NO GENIE! I could see it go through all the steps to load it, watched it "APPEAR" to open, then disappear! If I do a file explorer I find the NetGear file/ folder under Programs Files(86) and see the installed program, numerous files so I "assume" it loaded the program but couldn't find the device. In it, it shows [RT3070] DeviceID_1=USB\VID_0846&PID_9053
I then went and found/ opened the NetGearInstallLog.txtScrolling through it I keep seeing this in the install log report;
RetrieveHWID(): USB\VID_0846&PID_9050 hardware information is not retrieved.
RetrieveHWID() finished.
Device not found.
CheckDeviceExist() finished
RemoveInfFiles(): started. szParam=USB\VID_0846&PID_9050
Install completed successfully at 10-25-2016 15:00:39.Now is this telling me in one instance the device is/ should be PID_9050 and is 9053 or vice versa? Are they the same or is the program looking for a 9050 and sees 9053 or vice versa and doesn't complete the install??
Now I DO NOT have a USB 3.0 only 2.0 BUT the package says it should still work! I uninstalled and reinstalled the program from the CD several times to NO avail! I went to NetGears web site and downloaded the most current install for the A6210. NO DIFFERENCE!! No Net Genie!! Again installing it, uninstalling it several times also!! After the botched install and hitting the cancel button, ironically the blue light on the A6210 came on and I had internet access!
I then went to Device Manager and under Network Adapters it showed 802.11acWireless LAN card! Now for the strange part?
Under Properties for the card it showed Driver Provider MediaTek, driver date 4/21/15, driver version 5.1.22.0
Where or how did MediaTek get onboard??? Did Win 10 just assign a driver because of the botched install from NetGear??
If I remove the A6210 device and go back to my A6200 device and install it EVERYTHING is there, Net Genie AND IT FINDS THE DEVICE AND INSTALLS THE DRIVERS FOR IT!! Did whomever wrote/ compiled the install program for the A6210 not update it to find a 9053 for the A6210 instead of a 9050 or what???
I'm not sure if this will be posted as a reply to you or the discussion group or if some NetGear moderator will see it and forward it to one of the programers. It's only my HUMBLE opinion that this is a "SOFTWARE" problem NOT the adapter itself! My adapter IS working!! Using the MediaTek drivers I'm getting BLINDING download speeds!!
At this point in time the USB Adapter IS working. I and it appears several others as well DO NOT have Net Genie available to monitor the status of the adapter!!
Adapter 1, program 0, goose egg, nada, zippo!
Am I understanding this correctly? In order to install the A6210 I just bought, I have to figure out how to go back to an earlier version of Windows 10? That can't be right; it would make more sense to take it back to the store and get a different product.
I've tried it on the desktop for which I bought it and also on my laptop. I can't see any LED light either way and am not sure even where it is.
Hi All,
PM me your contact info if you have issues with A6210 after the Windows 10 anniversary update.
JamesGL
Community Team
Hello James My A6210 was working until the update I tried to do. Now won't detect adapter Using Windows 10 latest version.
Help?
I returned the A6210 AC1200 adapter to the store and got a Netgear EX6100 N750 extender instead. That solved the problem for which I had bought the adapter, which was the inability to connect to the router from a few rooms away.
I bought this today as it got good reviews on Amazon. I plugged it in and got the same message as a lot of people onhere, 'Not detected' when the software asks you to plug in the adapter.
I spoke to live chat and they said reverty back to the previous version iof windows before the anniversary update. I can't as its over 10 days since i updated.
They basically said to me, our developers are working on a fix. So in short I have a new Ā£25 brick / doorstop until a fix is worked out. Surely between Microsoft and Netgear this can be worked out. How long do I have to wait for a software fix or do i just send it back for a refund and buy another make of adapter that works as promised.
the adapter does work but it doesnt on your operating system ;-;
Same thing happened to me and on the advice of support I threw away an older model because they said it no longer was working ... so I spent good money on a new one that does not work and trashed a perfectly good one... thanks netgear for wasting my time and money!
As far as the roll back option goes if Netgear had said this in the begining I could have saved hours upon hours of time and money, but now it is past 10 days and too late!
Ok, I seem to have solved for my machine and wanted to see if it helped other on here with this adapter.
1.
- Thanks Glenn1951, appreciate the comments and totally agree. Why can't net gear do what I did and post something online. For people who aren't really techies this would be an absolute nightmare.
- Hi, glad you got it working. It's a great powerful adapter, just shocking software and instructions.
See my post below yours to terrimaree! How simple if they copied "your solution" verbatim to their download page! One heck of a lot of headaches over this would vanish!
- Let's call it a joint effort. Maybe we apply to work as a solutions team for net gear. ...š
Might as well as it seems nobody else seems to care!! Where's the moderator?? Where's the programing team??? Hello? (crickets). Well, we'll help if "WE" can. Man, talk about a P.T. Barnum experience!!
I went back up to the top and this forum/ discussion is STILL under the blanket heading of "SOLVED"! What the hey?? "IF" it's solved "what are there still people posting"????
That's why nothing is being done! They think it's over, done, solved! What a boat load of moron!
Well after my son spending 2-3 hrs and myself the same time yesterday trying to get this damn thing working, fingers crossed your solution will do the trick. I did the standalone download about 15 times and it eventually detected it completed the download installed and then dropped out. Everytime I rebooted the computer it would be detected for a very short time and then drop out.
Fingers crossed for tonight.
Thanks in advance.
- I think if we want Netgear Support, we need to use support directly and bypass the forums, but sometimes that's such a pain because they ask you tons of things even already been through. Maybe we should all contact them and tell them the problem...and what works. Tell them to fix their issue with the install....
- Excellent advice Glenn1951. That should hopefully get it working.
It looks like it's you and I STILL doing the Netgears job! I, like you, do not mind helping others out BUT like I and I believe you also stated; "Where are the REPRESENTATIVES of Netgear"?? :smileymad:
I can NOT believe NO ONE from Netgear monitors these forums! What the hey, over!!
Well unfortunately I'm still having issues. I have contacted Netgear support to see what they can do. Sometimes on start up it connects other times adapter cant be detected and other times it was connected until the computer starts and then disconnects and then cant be found. After several start ups, driver reloads, it eventually starts.The Genie though has never succesfully found the Adapter.. When it is working it seems awesome, great range and speed. Just evey time you turn the computer on it takes an hour to get it working.
I will keep you posted on Netgars feedback.
By the way I downloaded latest driver from Netgear site and reloaded after uninstall, I changed power managment for USB root hub, still having issues
Cheers
Pete
- Hi Glenn1951,
It will give me something to read after stuffing myself with turkey. I have to install my son's on Christmas Day, I'll let you know how it goes. I'll try the new driver first and see if they have fixed it. If not ill use my tried and trusted method. Your posts aren't long. There too the point. I love reading them....lol
All the best again to you and your family.
CheersThis transpired this morning 12/24/16 at about 6:30 AM so I doubt very seriously there is a fix! If GOD was doing it maybe, one of their programers would have to de-compile their install program and would need the engineers approval to change anything. Since the Christmas Holidays are upon us I doubt there will be anything for at the very least a week or two. Okay, here comes your reading material!! I removed the case #'! Enjoy!
Chat Transcript - Case # 27 
Hi Glenn ,
Below is your recent chat transcript with NETGEAR Support.
Please keep it for your future reference.Case #:
Chat Started: Saturday, December 24, 2016, 19:42:05 (+0530)
Chat Origin: EN ā RBU Chat Queue (CSS)
Agent Padmapriya G
( 19s ) Padmapriya G: Hi . Thank you for choosing NETGEAR.
( 33s ) Padmapriya G: My name is Padma (Expert ID:1589) . How may I assist you today?
( 40s ) Glenn Brodt Sr.: Star
Glenn1951
Posts: 17
Registered: ā2016-10-25
Re: A6210 not being detected and no led light
Options
ā2016-12-23 06:30 AM
You'll have to forgive me as I'm not 100% sure but I think the computer I'm responding to you on was a Win 7 that was upgraded to Win 10! I think Netgear is blowing smoke up your butt!! Not to mention that just about everyone that had problems had Win 10 and the A6210 stopped working AFTER the Win 10 Anniversary update! Seems you have a more direct contact with them so PLEASE ask them why the following occurs! They wish to push it off on MS and I DO NOT BELIEVE IT'S MS's problem!
If you talk to them again ask them why the following occurs:
I firmly believe I have the solution to this nightmare and it IS NOT a Win 10 problem. To me, I'd go to court to aver it, the problem lies in their, Netgears, program and is a very simple matter of changing the line to read from a 9050 to 9053 OR make it check for either/ both 9050 or 9053 and install the CORRECT program???
If I do a file explorer I find the NetGear file/ folder under Programs Files(86) and see the installed program, numerous files so I "assume" it loaded the program but couldn't find the device. In it, it shows [RT3070] DeviceID_1=USB\VID_0846&PID_9053
I then went and found/ opened the NetGearInstallLog.txt
Scrolling through it I keep seeing this in the install log report;
RetrieveHWID(): USB\VID_0846&PID_9050 hardware information is not retrieved.
RetrieveHWID() finished.
Device not found.
CheckDeviceExist() finished
RemoveInfFiles(): started. szParam=USB\VID_0846&PID_9050
Install completed successfully at 10-25-2016 15:00:39.
To me it appears their asinine install programs DOES NOT know what it's looking for! Like I said, I'm 98% sure this machine was upgraded from Win 7 To 10 and I have it working using koidaves step by step fix!! Why does it seem this SNAFU only occurs AFTER the Win 10 Anniversary Update???
Sorry but I think/ FIRMLY BELIEVE THEY'RE BLOWING SMOKE UP YOUR BUTT! NOT TO MENTION they SHOULD have been on this WAY, WAY, WAY earlier than this!
TO ME THIS IS NOT A WINDOWS PROBLEM, NETGEAR IS TO FREAKING LAZY TO FIND THE PROBLEM WITH THEIR INSTALL PROGRAM!! Sorry for shouting at you but it pisses me off that they now lay the problem on MS's doorstep and wash their hands of it yet AGAIN! Believe me I'm NO super duper MS Windows Butt Kisser, in fact on either ZDNet or Cnet my moniker is "Disgruntled MS user"! So I'm NOT sleeping with them and get 0(ZERO) compensation/ rewards from them for sticking up for them! NETGEAR blew it and passing the buck! Ask them for me how soon the supposed fix?? When the come out with a A6220??
I went and checked the install log AGAIN, this morning, in the ProgramData/NETGEAR/NetgearInstallLog.txt and it states it's looking for a ***9050 device yet under Program Files(X86)/NETGEAR/A6210/NetgearSwitchUSB.ini It's (A6210) being reported as a DeviceID_1=USB\VID_0846&PID_9053
It further states in the install log that since it CAN NOT find device equals ***9050 "Install STOPS and files removed!!!
How in the name of God and all that is Holy does this become a MS Win 10 problem????
If you have a more expediant way to contact these twits forward the above info and maybe they can fix their install programs in under 10 minutes with a programer that's worth their salt!! Win 10 problem my BUTT! "IF" their program CAN find the device the install SHOULD CONTINUE!
Sorry if I seem a little peeved but I really, really hate it when the buck gets passed when it IMHO should have stopped in THEIR LAP! If you contact them again PLEASE forward/ pass along this reply! I'd love to see them pooh pooh/ respond to "FACTS"!
IMHO THEY CAN NOT BLAME MS FOR THIS! If you contact them again, however your conversing with them, pass along the above FACTS!
( 53s ) Padmapriya G: Hello Glenn!
( 1m 6s ) Padmapriya G: Please give me a minute here to read your notes.
( 2m 50s ) Glenn Brodt Sr.: Myself and another person have been helping people on the community page as it seems Netgear isn't doing mush to provide assistance!
( 4m 49s ) Padmapriya G: Glenn, we are really sorry to hear about this!
( 6m 6s ) Glenn Brodt Sr.: I finally got it working by trial and error! The other person koidave provided a step by step to get the WiFi adapter working when the install program took a dump! The install PROGRAM, IMHO "IS the problem!
( 6m 43s ) Padmapriya G: Glenn, I can really understand that the Genie application is showing an inappropriate information, while the adapter is working fine.
( 8m 0s ) Padmapriya G: I will go ahead and escalate this case to our next level of technical Support department for advanced trouble shooting steps to resolve this bug, if you want me to do that.
( 8m 20s ) Glenn Brodt Sr.: Yes BUT if one doesn't follow koidaves step by step way to GET IT TO WORK it will KEEP FAILING ON THE INSTALL!
( 10m 1s ) Glenn Brodt Sr.: Yes PLEASE escalate it as there are people out there STILL STRUGGLING TO GET THE ADAPTER TO WORK! Please go into the Community and see how many are having problems!
( 10m 11s ) Padmapriya G: I can really understand it! Sure, from my end I will now escalate this case.
( 10m 23s ) Padmapriya G: Would there be anything else I can help you?
( 12m 30s ) Glenn Brodt Sr.: I'm "NO Programmer" but it appears that changing it to look for either the 9050 OR the 9053 should make the install program work for either one, the A6200 or the A6210!
( 13m 35s ) Glenn Brodt Sr.: No that's it but again I strongly suggest someone start to monitor the Netgear Community to see whats happening!
( 13m 48s ) Padmapriya G: Okay, Glenn. We are really sorry for the inconvenience.
( 14m 10s ) Padmapriya G: I will surely let our Engineering team to know about this.
( 14m 21s ) Padmapriya G: Again, thanks for choosing Netgear!
( 14m 37s ) Padmapriya G: Have a great Christmas and a New year!
( 16m 4s ) Glenn Brodt Sr.: Like I said, another gent and myself have helped several people get it working. He and I DID get ours fully functional. Others are still having a rough go of it!
( 16m 20s ) Padmapriya G: That's great to know and so nice of you for providing us your feedback. We will surely escalate this case to our next level of Technical Support team and they will work on a fix for this issue.
( 17m 5s ) Glenn Brodt Sr.: Thanks and a very Merry Christmas and a Happy New Year to you!!
( 17m 9s ) Padmapriya G: Thank you, Glenn.
( 17m 16s ) Glenn Brodt Sr.: Bye!
( 17m 22s ) Padmapriya G: Again, thanks for choosing Netgear!Thank you for choosing NETGEAR.
Koidave and pdtommy:
I didn't see this yesterday as I was off the puter BUT Netgear sent me a email stating that I guess I just signed up/ got tagged as a "beta tester"! From the email:
"We have been given a copy of a beta driver by our Engineers that might possibly fix the issue that you are experiencing. However, I will need your agreement first of the terms that they imply before I send you a copy to test it.
"You know "DON'T give it out, DON't reverse engineer it" , yada, yada, yada"!! So I can't send/ give either of you a copy. Sorry!
I filled out the required NON disclosure form today so I'll have to wait till Monday or Tuesday to try their fix! I wonder, did they have a fix in the works before my conversation with them or did they take my findings and make the fix from it??? Hmmm.:smileysurprised::smileywink::smileylol:
A very Merry Christmas and a Happy New Year to you and yours!!!
