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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1.
User has been Auto deleted - all data lost. Can not acces local user home dir?!?
Can someone check this? Or tell me, in which log can I check this. Which log file should I look to see from which IP was launched this operation?
How to get data from lost home dir. You can send linux commands ...
clipping from the readycloud.log
…
Mar 27 09:05:21 nas-soha rcbrokerd[2577]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
Mar 27 09:05:27 nas-soha rcbrokerd[12023]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
…
system logs : image below (event is marked)
One year it's working fine. Maybe the problem is that it has been previously created a local user with the same e-mail. Local user tino.sosteric exist until yesterday but is now gone with his home folder.
Any help will be appreciated.
Br,
Tomi
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
706 Replies
Replies have been turned off for this discussion
Hey i have an issue when trying to link up my account to access the ReadyCLOUD service. i have been using this account for months without any issuses and then all of a sudden today when i tried to access my account it said that the server was "offline and to check power and internet connections."
however Using the RAIDar tool i could see the server was online and was working fine i could also access the the Admin page through this.
Then after this my server disappeared and i can now no longer see it on Ready Cloud at all and when i try to reactivate it i thought the admin page it says that there is already a local user created
and of course NOW none of the accounts will log into readyCLOUD at all it doesent say wahats wrong it doesent give an error message it just changed the Email and address field names RED and wont do anything.
anyone have any ideas what to do to get this sorted as Customer support are useless and make you pay to get assistance.
Declan
- I should clarify, I can log into Mynetgear website, not via ReadyCloud. Seems like Netgear is making some progress but I still can't access my NAS from my desktop. It now accepts my user/password but will not connect to my NAS. HOPEFULLY we will be in business soon. Oh, my phone app can now log into my NAS but will not connect either.
Hi all,
To those who got affected by ReadyCloud outage on March 30 where it automatically turned off and the ReadyCloud users have been deleted, Netgear team identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. ReadyCloud owner accounts will be reached out via e-mail for follow up to offer assistance.
Please also see douglas_cheung's response at:
Regards,
I have a ReadyNas 102 and am using a Mac. As of today, ReadyCloud will no longer accept my username and password to sign into my NAS. YET, I can sign into my account online using the same user/password. I am almost in a panic and hope this is the same problem you all are experiencing and a Netgear problem.
Yes it seems to be fixed for being able to log in however i am still not able to log into the account i would like beacuse there is a Home folder with nothing in that is stopping me from logging in.
but for yourslef you should be good to go.
You're not the only one, this is a problem with ReadCloud, I am experiencing exact same issue. Cannot access my drives. Apparently the NetGear guys are working on resolving this issue.
Thats good to know lad i am not the only one. is there anywhere you know of that you can check for reported systems outages and status updates on current issues that you know of?
have been trying to get this fixed for the last 3 hours now.
BUT THANKS FOR THE UPDATE
Dee
Everything has been working fine until this morning. I boot up my computer and see I'm not connected to my NAS. That's not unusual, typically I open Windows Explorer - click on a mapped share and I'm connected. Not today. Now I'm asked for my user name and password. I enter them and get ACCESS IS DENIED.
After rebooting my network, the NAS and my computers I try again. I try using multiple computers, my phone and my android tablet using ES File Explorer. Everything is locked out and entering my credentials does nothing.
Interesting I can access my movie collection through Plex server.
Any thoughts and suggestions would be welcome!
Marc
Are you sure this is not related to the issue on ReadyCLOUD there was today? Look at the other threads.
Hello,
I'm having major issues with the Readycloud app and web portal. Each one says my drives are offline. I can access my admin page and see that under the cloud tab I have two green ticks with Internet available and services available. All looks healthy on the admin page V 6.6.1 Everthing was working fine yesturday. I believe the issue is with ReadyCloud and not the drive (I can hear it spinning up). Under IPV4 im using DHCP and having my router address in the DNS list as well as 8.8.8.8. and 8.8.8.4
Can anybody help, I've rebooter the router, the drives, computers etc I'm on a MAC.
UPDATE: I have noticed that under the cloud tab in admin, Readycloud has turned itself off. I can turn it on again but everytime I log back in to the admin page it shows as off with no green ticks!!
Thanks
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
Some of us actually have businesses to run, so when do you anticipate getting our access up and running? Or did you all decide to send out an email on a Friday and go home for the weekend without straightening out the havoc you've created?
You're not the only one. Those *&@$#%@**^@!!!* employees at Netgear let Readycloud go down again without giving anyone the benefit of so much as an email to let us know that there's a problem!
Is anyone's system back online? Mine isn't and I'm furious. Some of us actually have offices to run and things to do other than wait for Netgear to get its act together!
We have over 15 units accross different sites linked to Readycloud and Windows App and all are saying Offline today ?
With this state clients are unable to work.
What is going on ?
Thanks Chris
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
OK so you will be 'reaching out' to users but what can you tell us now?
Some sort of statement from Netgear would be good, have we lost all data?, can the accounts be recreated? etc?
Problem not solved yet? I still cant log on plus found that one resolution was to update the readycloud client program, however the download file Netgear provides is of the old version 1.5 ...
It seeems that i am now able to login to my account but it says my cloud is offline, when it clearly is not... and now, i cannot even login via the desktop app and the website says my NAS is offline still.
Hi
When i go to https://readycloud.netgear.com/client/en/welcome.html i click signin.
That mostly works - but not allways..
When it works:
When i then click the nas in the Home tab, it says the nas is offline.
I have restarted the nas ½ hour ago, its working fine. I can acces files from it, from windows file explorer or from my TV.
What should i do?
- First, I don't work for NETGEAR and second, if you don't search, you shouldn't complain the info is not available!
- You have not. You have told us how our readycloud accounts were deleted and or deactivated. No one has yet to tell us how it got turned off in our admin interface that I have a password to log in as admin.
I'll parrot what the other person said. We need full disclosure.I had posted some explanations, that coloatty rephrased, then I corrected his conclusion and posted the link to it in multiple threads...
https://community.netgear.com/t5/Using-your-ReadyNAS/Home-Folder-Dissappeared/m-p/1258789#M127503
The point I have made is that it's your data and you should backup your data. I've been saying this pretty much every day for years. Backups provide the best protection for your data.
The data loss is clearly our fault this time, but there are other things that can go wrong that are not our fault that can lead to needing to restore from backups. Regardless of which device you use backups are important. No important data should be stored on just the one device, no matter what that device is. Part of an appropriate response to an incident like this is for each of you to consider whether your current backup strategy is sufficient or not and to make any needed changes going forward.
That takes nothing away from us wanting to do all we can to assist you. If you haven't already got in touch with us via email, please do: ReadyNAS Bulletin Board on March 30th 2017 ReadyCLOUD OutageWe've already taken steps to start to deal with the root cause of the problem, but that's dealing with stopping the problem from happening again and is separate from working with those who've run into the problem.
Due to an outage at our end that was different to what was experienced before the NAS was wrongly informed that it was no longer registered to ReadyCLOUD at our end.
So the NAS acted on what it believed was an end user's decision to leave ReadyCLOUD and proceeded to delete the ReadyCLOUD users and their home shares as is done when you leave ReadyCLOUD using the GUI.We provide warnings when leaving ReadyCLOUD in the GUI that the home folder data will be destroyed when you do that, but obviously in this scenario as it was not user initiated that didn't happen.
We have already made some changes at the server end to address this and have plans to make further changes to benefit our customers. These changes are for stopping the problem from happening again.
For working with those that have run into the problem it's important that you communicate with us via email as suggested. We want to assist.
Hi.
I've got the same problem with my NAS. When I came home today i wanted to do some work and store it on my nas (back from the external hdd).
I noticed that my home dir was gone and i found a log-entry 'User deleted'. The same problem goes for my second NAS.
Due to some problems a while ago i had to factory reset my NAS-Systems not only once, so no data is gone because there was no data exept snapshots of an empty home dir ( only on RN104).
Both NAS running 6.6.1 with same configuration.
Why are my cloud user acc was erased?
Why isn't home dir created after registering the acc on the nas again? (only RN204)
Why is only RN104 making snapshots?
If you unregister the ReadyNAS from ReadyCLOUD, it deletes the ReadyCLOUD users from the NAS, as well as their home folders.
Hi,
Nobody did anything. This is exactly the problem. In which log file can I find out who initiated this action?
Tx for help,
Br,
Tomi
Hi,
I have a 2 ReadyNas 104's and a 102 on my home network, on one of the 104's I have a couple of cloud users I want to remove, when I try to remove in the device admin, it says i can't because i have to use readyCloud to do so, but when i go to ready cloud it wont even show the users or shares for this device, it just constantly refreshes and shows nothing, the other 2 devices work fine.
When i select the device, it just shows the other devices in the detail panel.
And now selected:
It's just impossible to do anything.
Hello brightsky
to delete ReadyCLOUD user in ReadyCLOUD web portal,you will have 2 options to do so
1)in web portal,click Manage>device icon,all of you invited users will be listed here,you can also delete them here.
2)backup all the data from home share(if you need data of home users) and unregister ReadyCLOUD service,this operation will remove all the ReadyCLOUD accounts information,shared links,data in /home.
I'm expecting your reply and confirm if you can resolve the issue.
Both of these did not work, firstly as I mentioned before selecting the NAS in Manage does nothing, doesn't even show the shares:
So I then followed your second choice, and now I cant do anything, I unregistered from the readycloud service, removed all the users and now when I try to turn on Readycloud I get this error:
I have to say, this software is so poorly tested.
Thanks for your help so far.
Iain
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