Nighthawk MR6500 Pro M6 Battery Overheat; Mobile or Homebase or Both

[Mrspethel]

30c device and 32c battery with a two server fan wind tunnel. Without the wind tunnel it was 47c-50c and on a warranty replacement device. I’d hoped it was solely a temp issue. Running battery, plugged in, WiFi only (no Ethernet).

[Scoe-z]

I don't have the battery in, and the device temp sits at 48 - 53 C.

Yesterday I hooked up a pc fan and remove the bottom cover from device then sat the device on the fan. Now it stays at 29 - 33 C. So far it hasn't crashed. I will see how today goes. Oh, and I'm using ethernet.

[JohnPeng]

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@Scoe-z wrote:

I don't have the battery in, and the device temp sits at 48 - 53 C.

Yesterday I hooked up a pc fan and remove the bottom cover from device then sat the device on the fan. Now it stays at 29 - 33 C. So far it hasn't crashed. I will see how today goes. Oh, and I'm using ethernet.

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Thanks for the update. Please keep us updated on your testing.

Thanks

[Scoe-z]

Well it still crashed. So now I have no battery in it, turned off the fan, and with only 3 devices connected via wifi it is at 47c. For the amount of money paid this is a pain. I have 2 days left to take it back and have no internet.

[Scoe-z]

Is it working?

[Kartoffelkonig9]

I’ve been keeping the battery in the device, and while its been “more” (more in quotes because its not that much more) stable, it still seems to overheat and freeze a few times every other day or so. The longest it has worked for me, without freezing, is two days.

[Scoe-z]

I only get a day and a half. I need to make a decision soon this is too much work for the price. Maybe we have a bad batch.

[Kartoffelkonig9]

I was thinking that too, but its too late for me to return it if I wanted to. Im also on my second one. Got a new one through a warranty claim and right out of the box it started acting this way. At least the first one worked for a month or so before this issue.

[Scoe-z]

Well, I have an M1 coming today, and I'll see how that works. It's not 5G but if it works, I don't care. Also, I configured the M6 to use passthrough to my router and also put the fan back on it and it has now been up 24 hours. I'm still taking it back, but at least pass through and a fan works better.

[georgebanham]

Nighthawk M6, MR6110, Battery out plugged into AC home, no wifi for any other devices. just purchased, Supplier/Telco does not answer phone. Help please Thanks

[Scoe-z]

Does it connect to the cellular network?

[JohnPeng]

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@georgebanham wrote:

Nighthawk M6, MR6110, Battery out plugged into AC home, no wifi for any other devices. just purchased, Supplier/Telco does not answer phone. Help please Thanks

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Please check whether you see WiFi icon has zzz on it after device boots up. If the zzz overlay doesn't disappear after 1 minute of device boots up, please do a factory reset. If the issue is persistent, please get the a replace device.

Thanks

John

[JohnPeng]

AT&T approved the maintenance release to address the data disconnection and Firstnet related issues. The updated has been posted on the AT&T upgrade server. Please do a manual upgrade check if you would like to get the update sooner. But the upgrade will be gradually released to all the devices. 

Thanks

[XPLO1T]

Hi John,

What about for Telstra AU users with the MR6500 that are experiencing the same issue? When will the rest of us receive an update? Currently on firmware below which is the latest I can update to.. 

MR6500-1TLAUS_NTGX65_10.01.38.00_Telstra_01.19

Ethernet, wifi disabled, device overheating, screen becoming unresponsive, requires power cycle to turn on again, battery unplugged.

[JohnPeng]

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@XPLO1T wrote:

Hi John,

What about for Telstra AU users with the MR6500 that are experiencing the same issue? When will the rest of us receive an update? Currently on firmware below which is the latest I can update to.. 

MR6500-1TLAUS_NTGX65_10.01.38.00_Telstra_01.19

Ethernet, wifi disabled, device overheating, screen becoming unresponsive, requires power cycle to turn on again, battery unplugged.

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We are working with Telstra to bring in a maintenance release early Q1. These known issues will be addressed in the MR and at the same time, some new enhanced features will be released as well in the MR.

Thanks

[XPLO1T]

Thank you! That's good to know. Shame Telstra is so slow as the device is basically unusable on its current release in this configuration. Lock ups every 2-10hrs, and we are in the middle of Australian summer. 

[djazzle]

I'm having the same issue. I have the model mr6500 and the constant crashes. The build is from July 2022 and when I check for software updates it says there are none. Can you push an update to my hotspot?