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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1.
User has been Auto deleted - all data lost. Can not acces local user home dir?!?
Can someone check this? Or tell me, in which log can I check this. Which log file should I look to see from which IP was launched this operation?
How to get data from lost home dir. You can send linux commands ...
clipping from the readycloud.log
…
Mar 27 09:05:21 nas-soha rcbrokerd[2577]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
Mar 27 09:05:27 nas-soha rcbrokerd[12023]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
…
system logs : image below (event is marked)
One year it's working fine. Maybe the problem is that it has been previously created a local user with the same e-mail. Local user tino.sosteric exist until yesterday but is now gone with his home folder.
Any help will be appreciated.
Br,
Tomi
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
706 Replies
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Hi,
I have a 2 ReadyNas 104's and a 102 on my home network, on one of the 104's I have a couple of cloud users I want to remove, when I try to remove in the device admin, it says i can't because i have to use readyCloud to do so, but when i go to ready cloud it wont even show the users or shares for this device, it just constantly refreshes and shows nothing, the other 2 devices work fine.
When i select the device, it just shows the other devices in the detail panel.
And now selected:
It's just impossible to do anything.
Hello brightsky
to delete ReadyCLOUD user in ReadyCLOUD web portal,you will have 2 options to do so
1)in web portal,click Manage>device icon,all of you invited users will be listed here,you can also delete them here.
2)backup all the data from home share(if you need data of home users) and unregister ReadyCLOUD service,this operation will remove all the ReadyCLOUD accounts information,shared links,data in /home.
I'm expecting your reply and confirm if you can resolve the issue.
Both of these did not work, firstly as I mentioned before selecting the NAS in Manage does nothing, doesn't even show the shares:
So I then followed your second choice, and now I cant do anything, I unregistered from the readycloud service, removed all the users and now when I try to turn on Readycloud I get this error:
I have to say, this software is so poorly tested.
Thanks for your help so far.
Iain
Hi.
I've got the same problem with my NAS. When I came home today i wanted to do some work and store it on my nas (back from the external hdd).
I noticed that my home dir was gone and i found a log-entry 'User deleted'. The same problem goes for my second NAS.
Due to some problems a while ago i had to factory reset my NAS-Systems not only once, so no data is gone because there was no data exept snapshots of an empty home dir ( only on RN104).
Both NAS running 6.6.1 with same configuration.
Why are my cloud user acc was erased?
Why isn't home dir created after registering the acc on the nas again? (only RN204)
Why is only RN104 making snapshots?
If you unregister the ReadyNAS from ReadyCLOUD, it deletes the ReadyCLOUD users from the NAS, as well as their home folders.
As I remembered, I just checked, and there is a warning about this: https://i.imgur.com/7oAANen.png
Hi
When i go to https://readycloud.netgear.com/client/en/welcome.html i click signin.
That mostly works - but not allways..
When it works:
When i then click the nas in the Home tab, it says the nas is offline.
I have restarted the nas ½ hour ago, its working fine. I can acces files from it, from windows file explorer or from my TV.
What should i do?
No neither can I! It won't allow me to even recover my password, and comes back with an error:-
"There was an error recovering the password.
Please retry.
java.net.UnknownHostException: directory.ngxcld.com"
And this has coincided with my ReadyNas deleting cloud users, cloud users home directories and toggling the "ReadyCloud" option to "OFF" Is this another Netgear Server database issue?
Yup, same here. Also the error messages I get indicated a DB issue: error 0000000, connection pool timeout, etc...
"And this has coincided with my ReadyNas deleting cloud users, cloud users home directories and toggling the "ReadyCloud" option to "OFF" Is this another Netgear Server database issue?"
Hi,
The same problem here. Cannot login my R7000 readycloud anymore. And also i cannot change my pw.
Same here my accounts has been delated somhow cant make new 1 also when trying to contact support via chat it returns server fatal error
Having the same issue here. Was not able to access our ReadyNAS device this morning with my regular log information on our local network. I was not able to log into ReadyCloud either (still not able to). I get the following error message when I attempt to reset my password on ReadyCloud: java.net.unknown host exception: directoy.ngxcld.com.
If anyone else is having issues accessing their ReadyNAS on their local network while using their admin account, try the default username and password. That allowed me into the admin area. This was something that I changed in the past and I am not sure why it went back to the default information. No other user seem to be effected by this on the local network, other then the admin account.
Having same issue. All users unable to connect to ReadyCloud and VPN. Local connection not working either.
We have over 15 units accross different sites linked to Readycloud and Windows App and all are saying Offline today ?
With this state clients are unable to work.
What is going on ?
Thanks Chris
Same problem - just spent ages trying to resolve but getting nowhere.
Dave
- Same here. Was working until approx an hour ago and now says my R7000 is offline.
Same Here. I can access the cloud from my smartTV still but not any from any computer i normally connect from, also cannot connect from the website.
On the up side, its not just me so must be a problem netgear are 'working on' and should be fixed soon
Hello,
I'm having major issues with the Readycloud app and web portal. Each one says my drives are offline. I can access my admin page and see that under the cloud tab I have two green ticks with Internet available and services available. All looks healthy on the admin page V 6.6.1 Everthing was working fine yesturday. I believe the issue is with ReadyCloud and not the drive (I can hear it spinning up). Under IPV4 im using DHCP and having my router address in the DNS list as well as 8.8.8.8. and 8.8.8.4
Can anybody help, I've rebooter the router, the drives, computers etc I'm on a MAC.
UPDATE: I have noticed that under the cloud tab in admin, Readycloud has turned itself off. I can turn it on again but everytime I log back in to the admin page it shows as off with no green ticks!!
Thanks
You're not the only one. Those *&@$#%@**^@!!!* employees at Netgear let Readycloud go down again without giving anyone the benefit of so much as an email to let us know that there's a problem!
Has anyone heard anything from them otherthan "we are working on it'?
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
Some of us actually have businesses to run, so when do you anticipate getting our access up and running? Or did you all decide to send out an email on a Friday and go home for the weekend without straightening out the havoc you've created?
Everything has been working fine until this morning. I boot up my computer and see I'm not connected to my NAS. That's not unusual, typically I open Windows Explorer - click on a mapped share and I'm connected. Not today. Now I'm asked for my user name and password. I enter them and get ACCESS IS DENIED.
After rebooting my network, the NAS and my computers I try again. I try using multiple computers, my phone and my android tablet using ES File Explorer. Everything is locked out and entering my credentials does nothing.
Interesting I can access my movie collection through Plex server.
Any thoughts and suggestions would be welcome!
Marc
Are you sure this is not related to the issue on ReadyCLOUD there was today? Look at the other threads.
Hey i have an issue when trying to link up my account to access the ReadyCLOUD service. i have been using this account for months without any issuses and then all of a sudden today when i tried to access my account it said that the server was "offline and to check power and internet connections."
however Using the RAIDar tool i could see the server was online and was working fine i could also access the the Admin page through this.
Then after this my server disappeared and i can now no longer see it on Ready Cloud at all and when i try to reactivate it i thought the admin page it says that there is already a local user created
and of course NOW none of the accounts will log into readyCLOUD at all it doesent say wahats wrong it doesent give an error message it just changed the Email and address field names RED and wont do anything.
anyone have any ideas what to do to get this sorted as Customer support are useless and make you pay to get assistance.
Declan
You're not the only one, this is a problem with ReadCloud, I am experiencing exact same issue. Cannot access my drives. Apparently the NetGear guys are working on resolving this issue.
Thats good to know lad i am not the only one. is there anywhere you know of that you can check for reported systems outages and status updates on current issues that you know of?
have been trying to get this fixed for the last 3 hours now.
BUT THANKS FOR THE UPDATE
Dee
I have a ReadyNas 102 and am using a Mac. As of today, ReadyCloud will no longer accept my username and password to sign into my NAS. YET, I can sign into my account online using the same user/password. I am almost in a panic and hope this is the same problem you all are experiencing and a Netgear problem.
Yes it seems to be fixed for being able to log in however i am still not able to log into the account i would like beacuse there is a Home folder with nothing in that is stopping me from logging in.
but for yourslef you should be good to go.
- I should clarify, I can log into Mynetgear website, not via ReadyCloud. Seems like Netgear is making some progress but I still can't access my NAS from my desktop. It now accepts my user/password but will not connect to my NAS. HOPEFULLY we will be in business soon. Oh, my phone app can now log into my NAS but will not connect either.
Hi all,
To those who got affected by ReadyCloud outage on March 30 where it automatically turned off and the ReadyCloud users have been deleted, Netgear team identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. ReadyCloud owner accounts will be reached out via e-mail for follow up to offer assistance.
Please also see douglas_cheung's response at:
Regards,
Hi.
Ich habe plötzlich keinen Zugriff mehr auf meine Dateien auf dem NAS.
Ich greife täglich per LAN auf das System zu. Plötzlich funktioniert das nicht mehr.
Beim Versuch auf die Dateien zuzugreifen (z.B. per Windows-Explorer) werde ich nach dem Log-In gefragt. Weiter komme ich nicht, auch wenn ich das richtige Passwort angebe.
Außerdem:
Wenn ich versuche über ReadyCloud auf den NAS zuzugreifen, wird mir angezeigt "<NAS> is offline".
Ich habe schon
- LAN-Kabel getauscht
- NAS vom Switch umgehängt direkt an den Router
- mehrmals neu gebootet
- im Router geprüft, ob NAS verbunden ist: ja, die IP-Adresse wird angezeigt !
Welche Schritte kann/muss ich jetzt unternehmen, um die Ursache heraus zu finden.
Wie komme ich an Informationen, was das tatsächliche Problem ist ?
Bei mir hat admin Anmeldung funktioniert gelöschten User wieder aktiviert Readycloud wieder angemeldet alles von der admin aus funktioniert alles wie vorher.
Bei mir sind keine Daten weg.
Hallo Retired_Member,
und willkommen in der NETGEAR Community.
Die ReadyCloud Server Verbindung wurde wiederhergestellt, somit eine erneute Anmeldung sollte wieder möglich sein.
Eine lokale Share oder WebGUI Verbindung sollte immer funktionieren.
Grüße
Slas
NETGEAR Community TeamAlso bei mir hat sich bisher nichts verändert.
Ich kann nicht auf meinen NAS zugreifen.
Nicht per Share über das lokale LAN und in ReadyCloud wird mir der NAS als offline angezeigt.
Kann mir bitte jemand beschreiben, wie ich vorgehen soll?
Ich weiß nicht, wie ich die Fehlerursache herausfinde.
Der immer wieder angesprochene Support ist für mich nicht erreichbar
a) keine Telefonnummer
b) bei Eingabe der Seriennummer im Portal, wird mir erklärt, dass ich den Service für mindestens 200€ kaufen muss. Das macht für mich als Privatanwender keinen Sinn.
Ich habe das gleiche Problem. Im Log sehe ich das gestern alle Readycloud Benutzer gelöscht wurden. Warum werden da Benutzerkonten ohne mein Zutun gelöscht ? Auch sind meine Benutzerordner unter home gelöscht worden. Mitsamt Inhalten. Was das denn für ein M*** ? Was kann ich tun ?
My ReadyNAS, which is running the latest OS has been running fine for over a year now. I am the only user that has access to it. All of a sudden this morning, I noticed that my home folder is missing. There is only one folder "admin" and there used to be two. Has anyone else had this problem? Without a backup, has anyone been able to find the folder. It is missing both from my mapped drive and from the web interface. The user account is also missing by the way.
What is also odd is that no space has been freed up. There is over a terabyte of data missing and it is not reflected in the free space.
Now looking at the logs, I see that 4 this morning my account was deleted. I wasn't awake at 4am and no one else has access to the NAS. I don't know why the account would have been deleted. Are the files moved and stored anywhere when an account is deleted. Why did it get deleted?
We have identified the users that were affected by the ReadyCLOUD outage from March 30th 8AM-12PM Pacific. These users experienced reset Home Folders for ReadyCLOUD user accounts. We will be reaching out to ReadyCLOUD owner accounts via e-mail to follow up to offer assistance.
- No S*** Sherlock . Now how about telling us something we didn't know
I was copying files to my ReadyNAS home folder after successful completion of copying the files. I started receiving a message the folder was no longer accessible. After researching the problem I had discovered the ReadyCloud was disabled, my home folder and all of my personal files have been deleted. I was wondering is there a way to recover my missing files for the NAS devices with through ReadyNAS OS or data recovery tools? And if so what data linux data recovery could I use?
Same thing for me. My main account, yesterday, was deleted remotely....i loose over 2TB of data. I don't know if, when ReadClaud service was back online, the deleted user and their data have been restored......my brother had made a factory reset.
I wonder how is possible that a ReadyCloud problem can DELETE remotely my user in my local disk. Incredible...someone can explain how this is possible????
This is a very serious thing!!!! :(
Was your account deleted around 6:44 AM CST?
Holy Crap!
Same thing happend to me overnight. (03/30/2017 to 03/31/2017)
Can login into readycloud website but then it shows my NAS as offline.
Cannot login to admin page as it shows username/ password as bad
Cannot log into SMB of AFP folders via direct network connection ( conntecting to server via mac os)
Can logon via non admin account but only some of my files are there.
Can see NAS on network with good IP adress
Can see on front panel that device is normal
Readynas 104, 6.6.1 firmware (or whateve the latest is)
I have another ReadyNAS device that was unaffected and I am currently moving all data from the home folders in a regular share. I manually administer the security. I no longer have confidence in the ReadyCloud or user home folders when the data could easily be lost just because a user is removed.
i have had the same problem. Readycloud turned itself off on the Readynas, now all my home folders are missing and all my photos are gone.
i used this as a back up only. How on earth do i get them back?
I cannot replace whats disappeared!!!
i can see on the logs that the users have been deleted, does anyone know if this deletes all the data?
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